Virtual MPD Airline Training

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Virtual MPD Airline Training
IATA HK 18 June 2008
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What is VMPD

• Interim solution for replacement of ATB2 AMCO
  before EMD is ready
• Internet-based BSPlink function
  http//www.bsplink.iata.org
• Print on plain paper
• Airline - Airline Coupon Passenger Receipt
• Agent - Agent Coupon Passenger Receipt
• Transaction code (TRNC) MV50 Form code 180
• Form of payment Cash, Credit Card MFOP
• Airlines may implement VMPD and/or VMCO (GDS)

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Process Overview
1. The Agent access the system via Internet and
submits a VMPD.
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• Agent Functions
• Issue MPD
• Query Reports
• Email Alert
• Maximum Values
• V-MPD Airline Permission

• BSP Function
• Query Reports
• Configuration
• Periodic Value Capping
• VMPD Series
• V-MPD Airline Permission

• Airline Function
• Ticketing Authorization
• Block Reason For Issuance Code
• Maximum Value per VMPD
• Basic or Enhanced Email Alert
• Enable Superlong VMPD records
• Mark Status as Used or unmark

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VMPD Settings

• Authorize appointed agents to issue VMPD

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Authorization of VMPD Agents

• Click the boxes to authorize individual agents to
  issue VMPD

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Reason for Issuance

• Click the box to block the reason for insurance
• Airlines alert agents which reasons they accept

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Reason for Issue Code

• V to Z for individual airline use
• Airline is free to allocate any usage to these
  codes
• Unable to allocate these codes in BSPlink for a
  unique purpose
• Airlines advise your agent how they require these
  codes to be used

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Maximum Value Per VMPD

• Individual airlines are free to set their own
  Maximum Value per VMPD
• The maximum value will apply to all appointed
  VMPD agents

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Configuration of Email Alert
Separate multiple email addresses with semicolon
()
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Basic Email Alert VMPD Issue
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Enhanced Email Alert VMPD Issue
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Enable Superlong VMPD Record (I)

• To allow individual airlines to determine the
  level of details to be reported in HOT

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Enable Superlong VMPD Record (II)

• No
• Only data fields of IT02, IT05 IT08 will be
  reported in RET HOT
• IT02 agency code, stock control no, etc
• IT05 tax type, tax amount, commission type,
  commission amount, etc
• IT08 form of payment amount, approval code,
  currency type, etc
• Yes
• Additional data fields of IT04, IT09, IT0A IT0C
  will be reported in RET HOT
• IT04 RLOC, passenger specific data, original
  issue info, etc
• IT09 endorsements, restrictions, form of payment
  info, etc
• IT0A reason for issuance, in connection with
  document no, etc
• IT0C remarks

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VMPD Form
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Issued VMPD
Max 13 alphanumerics
Max 430 characters Remarks field will only allow
characters such as A-Z, 0-9, .-/SPACE (another
Kind of character will be rejected).
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Issued VMPD Airline copy
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Issued VMPD Agent copy
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Issued VMPD Passenger copy
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Issued in Connection

• Mandatory field when any of the following reason
  for Issuance Code is selected
• N Cancellation Fee
• P Rebooking Fee Domestic
• Q Rebooking Fee International
• R Lost Ticket Fee (Charge for Replacement)
• S Unaccompanied Minor Fee Domestic
• T Unaccompanied Minor Fee Internaional

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Credit Card VMPD (I)

• No interface with credit card companies
• Obtain approval code via GDS or manually
• Enter the card details in BSPlink VMPD form
• No Credit Card Charge Form (CCCF)
• Cardholder sign in signature area of Passenger
  Receipt
• Original copy to be kept by agent
• Provide a photocopy to the cardholder

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Credit Card VMPD (II)
Sample of CCCF (recommended)
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Credit Card VMPD (III)
Auth code entered by agent
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VMPD in ECCB Report
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VMPD Refundable Balance
amount must be gt0 is not reported in BSP billings
Exchange no
Tick Yes
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Authenticity Fraud

• Recommend agent to validate VMPD with company
  stamp and signature of the issuing party as proof
  of payment for VMPD
• IATA does not request agents to have electronic
  validator
• Agents have AVP for imprinter use only but not
  for plain paper
• Agency issue own receipt as evidence of a
  transaction
• Airline login BSPlink to verify details
• Airline update status as used after exchange of
  product or service

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Marking VMPD as Used (I)

• Immediately after a VMPD is used by agent,
  airline should mark the VMPD as Used to avoid
  abuse
• VMPD has been Marked as Used, Agents is not
  able to void the VMPD
• Airlines can unmark
• VMPD has been Marked as Used, the Agent is
  unable to Refund the VMPD through the BSPlink
  Refund Notice functionality

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Mark VMPD as Used (II)
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Mark VMPD as used (III)
Mark as used
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Voiding VMPD

• Cannot be modified after issuance
• Can be deleted by voiding the VMPD
• Same day void

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Void by Agent
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Email Alert Void by Agent
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Void VMPD in Airline Browser
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Query Report

• By VMPD number
• Search by entering a VMPD number
• Daily Reports
• Search by specifying a date
• Reports by Period
• Search by specifying a sales period
• VMPD will be stored for 13 months

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By VMPD Number (I)
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By VMPD Number (II)
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Daily Reports
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Report by Period
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VMPD in Airline Billing

• Ticket image not available

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VMPD in Agent Billing
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Net Remit (NR2A)
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Net Remit (NR2E)
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Refund VMPD

• Direct Refund
• Refund Notice via GDS (not recommended)
• Indirect Refund
• Refund Application via BSPlink (recommended)
• Airlines need to communicate their VMPD refund
  policy to agents

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Periodic Value Capping

• Control by total VMPD value per agent per period
• Airlines must provide BSP with a list of their
  value caps for individual VMPD agents
• Value cap by Gross Fare Taxes
• For example
• Airlines cannot set value Unlimited value cap
• BSP HK enter the Total of Value Cap per agent
  into BSPlink
• Agent is free to issue VMPD on any airlines who
  have appointed it, as long as it has not exceeded
  the total cap ie. it may use airline Xs value
  cap to issue airline Ys VMPD

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Increase / Decrease Periodic Value Cap

• Decrease ? Airline terminate the VMPD
  authorization directly
• Increase ? Email to Kerry (chank_at_iata.org) at
  least 2 working days in advance
• List of value cap for agents will be distributed
  to agent per period via BSPlink
• List of value cap for airline will be distributed
  to airline per period via BSPlink (File name
  HKagXXXX_yyyymmdd_value_capyymmp.zip)

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VMPD Documentation

• BSPlink Download Centre
• https//www.bsplink.iata.org/bsplink14/entrada/BSP
  L_E_MAN.html
• VMPD Fact Sheet
• VMPD Manual for Airlines
• VMPD Manual for Agents
• VMPD Manual for BSP

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Get Prepared

• Brief liaise with colleagues in other
  departments
• Appointment of agent
• Set VMPD value capping per agent
• Inform Kerry (chank_at_iata.org) at least 3 working
  days before the effective sales period
• Review procedures
• Fare list
• Airline counter ticketing procedures
• Report checking reconciliation
• Communicate refund policy to agents

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(No Transcript)
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Thank You!