Best Practice Intervention Package

1
Teletriage
2
Simply Summer Series

• Home Telehealth
• June - Phone Monitoring Frontloading Visits
• July - Teletriage
• Aug. - Telemonitoring

3
Objectives

• After viewing this WebEx, the learner will be
  able to
• Understand the role of leadership
• Define teletriage as it relates to telehealth and
  reducing avoidable hospitalizations
• Describe how to utilize decision support tools
• Identify several tools/resources available in
  this Best Practice Intervention Package

4
Teletriage

• Teletriage is the unscheduled appropriate
  disposition of health-related problems by a
  skilled clinician via the telephone or
  telemonitor. Unlike phone monitoring, these calls
  or data transmission have been initiated by the
  patient/caregiver.

5
Teletriage

• Leadership Section
• Overview of teletriage
• Sample protocol
• Agency self-assessment
• Decision support tool examples
• Implementation tools
• Connections Pages
• Poster
• Success Stories

6
Decision Support Tools

• Breathing Difficulty
• Wound Drainage
• Falls

7
Teletriage at a Glance
8
Implementation Tools

• Patient Family Connection
• Physician and Hospital Connection
• Hospice Palliative Connection
• Teletriage Awareness Poster
• Success Stories

9
Care Tracks

• Nursing, Therapy, Social Worker, Aide
• Guide to Practical Application
• Activities
• Viewing the WebEx
• Reading success stories
• Listening to podcast (audio recording)
• Completing a post-test

10
(No Transcript)
11
Fast Track
12
Awareness Poster
13
More than just the BPIPs
14
Next Steps

• Review the Teletriage BPIP
• Pick Choose items appropriate for
  implementation at your agency
• Complete voluntary survey online
• 07/02/07-07/13/07
• www.homehealthquality.org
• Click on Intervention Packages

15
Home Telehealth Simply Summer Series

• Phone Monitoring and Frontloading Visits
• Teletriage
• Telemonitoring
• Visit the link below for to download the latest
  BPIP http//www.homehealthquality.org/hh/hha/inter
  ventionpackages/default.aspx

This material was prepared by Quality Insights of
Pennsylvania, the Medicare Quality Improvement
Organization Support Center for Home Health,
under contract with the Centers for Medicare
Medicaid Services (CMS), an agency of the U.S.
Department of Health and Human Services.  The
contents presented do not necessarily reflect CMS
policy. Publication number 8SOW-PA-HHQ07.523
App. 6/14/2007