Referral received

1
Attachment E (vii)
AHP flow chart where referral contains
ethnic code
Service Physiotherapy, Outpatients Dept
Referral received containing ethnic code of
patient
Telephone appointment made or appointment letter
sent but without ethnic coding request by
outpatient dept reception staff
Details entered onto COMWISE by data entry team
as part of the referral passing process
2
Referral received
Attachment E (vii)
AHP flow chart where appointment is made by phone
ServiceOutpatient Physiotherapy
Ethnic code is entered onto COMWISE by Comwise
data entry team as part of referral passing
procedures
Appointments, including initial appointment, is
made over the phone by receptionist
Patient given form and explanatory letter when
they come for treatment and therapist explains
form and asks patient to complete it
no
Is there sufficient time for 2nd class letter
to be delivered before appointment date
Does patient bring completed coding form to
appointment?
no
yes
Ethnic code request and form sent to patient
by receptionist with or without confirmation of
appointment.
Ethnic code is entered onto COMWISE by Comwise
data entry team
yes