Place The Smart Bet on Satisfied Customers

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Place The Smart Bet on Satisfied Customers!
Rob McElroy, P.E.
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Phil Laak
Phil Ivey
Daniel Negreanu
Antonio Esfandiari
Gus Hanson
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How Does This Apply?
Difference That Counts!
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Customer Service
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• Work Site
• Home
• Street

Everywhere!
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Every Step of the Way
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Ye Old Model
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Where else does this work?
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Customer Service Makes You a Consistent Winner
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Smart Bet No.1
Keep the Boss Happy
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Smart Bet No.2
Use Your Phone Wisely
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QUESTION Do YOU feel important while I am on
the phone?
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Smart Bet No.3
Welcome Customers to Your Home
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Youd clean your house... Utility Office? Your
Truck?
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Smart Bet No.4
Respect your Customers Home
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Smart Bet No.5
Keep The Credit
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Smart Bet No.6
Under Promise Over Deliver
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Smart Bet No.7
Solve Their Problems
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Sorry, thats our policy.
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Customers want FAIR (not free)
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Smart Bet No.8
Be The Expert
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Smart Bet No.9
Practice What You Preach
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Walk the Talk
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Customers dont make up stories about you
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Give your Customers a GREAT story to tell!
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Play Smart
Win Often!
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Questions?
www.daphneutilities.com