Facilities Management

1
Facilities Management

• Processed By
• Abdullah Rauf
• Ryan Boykin
• Sadie Ogan
• Ilja Naumov

2
Introduction

• Facilities Management is a business that is
  devoted in helping and improving the campus of
  Pacific Lutheran University.
• Six major section
• Cleaning
• Environmental
• Grounds
• Maintenance
• Stage
• Projects

3
Current Process
4
Description of Current Process

• Orders placed online or over the phone.
• Staff inputs orders into FAMIS.
• Prints hardcopy of order
• Placed into appropriate service managers box.
• Manager distributes work order.
• Service crew completes work order.
• Close out completed order in FAMIS and notify
  customer.

5
Maintenance Current Process
6
Description of Maintenance Process

• Similar to original process but slightly
  different.
• After service manager has distribute work orders
• Service crew prioritizes work orders.
• Service crew acquires supplies to perform
  requested work.

7
The Dilemma

• Paper Waste is created.
• Printed orders are lost or destroyed.
• -Lost orders will take excessively long period of
  time to be completed.
• Double booking same orders.
• Keeping track of work order status.
• Uncertainty of completed work order.

8
Recommendations

• 1) Tracking System

9
Recommendations Cont

• 2) Limited staff access on FAMIS.
• Allow service crew to view work orders.
• Terminal maintained by head manager of service
  crew.
• 3) Facilities Management staff meetings.
• Weekly or at least monthly staff meetings.

10
Thank You

• David Kohler, Love Funkhouser, and the staff of
  Facilities Management for all the help with this
  project.
• We would also like to thank Dr. Berniker for his
  generous help with process model and helping our
  group get a clear understanding of the situations
  we had to focus on for Facilities Management.

11
References

• Laudon C., K, Laudon P., J (2006). Management
  Information System. Upper Saddle River Prentice
  Hall.
• (2007). Retrieved May 15, 2008, from Data-Basics
  Web site http//www.databasics.com/sam-pro/crm/wo
  rk-order-software.html
• Retrieved May 15, 2008, from Facilities
  Management Web site http//www.plu.edu/fama
• Retrieved May 15, 2008, from MainStar Web site
  http//www.maintstar.com
• (2002-2006). Retrieved May 15, 2008, from
  LandPort Web site http//www.landport.net/publics
  ite/index.htm