IAF Agenda Canyon Leaping Collaboration

1
IAF AgendaCanyon Leaping Collaboration

• Introductions Expectations
• Demonstration of WebIQ
• Test of Ability to Handle Uncertainty
• Lessons Learned Facilitating Virtual Teams

John Carroll, CEO Dynamic Directions,
Inc. 404-633-9887 404-245-4467 (cell)
johncarroll1480 (skype) jcarroll_at_ddisessions.com
2
Canyon Leaping Collaboration

• Teams doing in hours or days what just yesterday
  you were given months or years to accomplish.

3
Canyon Leaping Strategy Formulation From The
Vision Side
Planning from the vantage point of your Shared
Vision, vividly painted by your leadership team.
4
WebIQ Demonstration
5
Marketplace Realities

• Windows of opportunity are enormous, yet
  fleeting.
• Margins for error are diminishing.
• More decisions must be made.
• The perspectives of more people are needed.
• More factors should be considered.
• Decisions must be made in areas of uncertainty.
• Decision making itself must be accelerated.
• Face-to-face is not an option for many teams.

We have exceeded the capacity of our existing
tools!
6
It Is Time To Create New Environments For Teams
7
Test Of Ability To Assess Uncertainty

• 1. What is the air distance from San Francisco to
  Hong Kong in kilometers or miles?
• 2. How many Earth years does it take for the
  planet Pluto to revolve around the Sun?
• 3. The English epic poem Beowulf was composed
  in what year?
• 4. What is the area of Canada in square miles or
  kilometers?
• 5. How long is the Amazon River in kilometers or
  miles?

From E.C. Capen, Difficulty Assessing
Uncertainty
8
Team Creativity
Consumers

• Constraints
• Differing perceptions of past
• Differing knowledge of present
• Differing assumptions about future
• Alarming increase in things we know nothing
  about, yet which affect us greatly!

Organization
Third Parties
9
GDS Collaboration Technologies

• Anonymity
• Simultaneous Participation
• Freedom From Fear
• Rapid Idea Generation
• Full Participation
• Conflicts Resolved Immediately
• Building Wielding Shared Perspectives
• Accelerated Decision Making

Essential For Canyon Leaping, and other team
efforts confronting significant uncertainty!
10
These tools dont make complex things simple.
They provide the means to handle the complexities.
11
Dynamic Directions, Inc. Recent Experience

• Centers for Disease Control and Prevention
  (CDC)
• Pediatric Steering Group (NACHRI, ABP, AAP,
  CHCA)
• West Virginia High Tech Foundation (Grid
  Exchange)
• Material Handling Industries of America (MHIA)
• Elekta (Sweden)
• Michelin
• Hilton Head Island Chamber of Commerce
• Colorado Public Health (4 statewide plans)
• Emory University
• CTC MATCOM
• International Association of Facilitators (IAF)
  Board

Early experience in virtual team facilitation -
1986 with NASLI
12
Goizueta Business SchoolAdvisory Board
Business leaders team to provide strategic
direction to top Business School at Emory
University.
13
Standard Life, UK
The leading insurance company in the UK brought
its top 40 executives together to plan for major
changes in the industry. 
14
Lessons For Facilitators
1. Dive right in 2. Get comfortable first
3. The power of silence 4. Value of pre-work
for virtual teams - get a GRIP! 5. I will not
be silenced 6. Make decisions about making
decisions BEFORE making decisions 7. Trust the
power of teams - tackling the complexities 8.
Vote early and often 9. Instant messaging
10. Group writing 11. 2-3 minute follow-up to
presentations 12. Begin with strawmen 13.
Multiple facilitator screens 14. Ratcheting
expectations 15. Get ready for VaVoIP! 16.
Success depends on the facilitator - Not Exactly!

15
Lessons For Process Design
1. Drive out variance in collaboration and
decision making processes 2. Create standard
session components 3. Change in face-to-face
sessions 4. Combination of sametime and
asynchronous sessions 5. Successful blended
sessions 6. Dual team approach - knowledge
team and full team 7. Session-to-session
transfers 8. Conference calls and virtual
break-out rooms 9. Sub-teams 10. People
having their say versus knowing theyve been
heard 11. Parking lots
16
Lessons For Orientation Virtual Coaching
1. Warm embrace 2. As-you-want-it
handholding 3. Step-out coaching 4. Perfect
meeting warm-up activities 5. Creating a team
space 6. Inevitable glitches 7. Virtual
coaching
17
Team Space Example
18
Lessons To Address With Teams
1. Ground Rules For Facilitating Virtual Teams
2. Why is this interface so? 3. The Power of
Teams - 10 fold increase in participation! 4.
Power of simultaneous, many-to-many
collaboration 5. Power of anonymity 6. Fear
of misuse of anonymity 7. Attributed-to-anonymou
s participation 8. Power of WebIQ for
international teams 9. People want to work -
people expect everyone else to participate
19
Justification

• Canyon Leaping Collaboration

80 of IT budgets are spent on managing 4 of an
organizations knowledge structured data.
We focus on engaging the 80 of knowledge that is
in peoples heads!
Source Giga Information Group, Inc.
20
Canyon Leaping Collaboration
Justification

• A large consulting firm told us they want to go
  with face-to-face sessions or else wed be
  throwing too many billable days out the window.