KM Europe 2002

1
KM Europe 2002 Advanced Knowledge Technologies
Workshop
Business Needs and User Issues David R
Worlock Chairman Electronic Publishing Services
Ltd London and New York November 2002
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Creating user expectations of the Network
Economy.

• Comprehensive searching and predictable results
• Ability to search unstructured data consistently
• Serendipitous discovery miracles will happen
• Results not predicated by inputs Google search
  terms fall each year
• and disappointing them!

3
The Way Ahead recognising real problems

• Intelligent search and retrieve
• Old content and new content, remote content and
  local content
• Working in groups
• Project management
• User experience is valuable intelligent email
  and dumb wrappers
• I found it but can I ever find it again?
• and solving them

Standards are never a problem!
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Where are we now?

• Externalising the internal intranets, extranets
• Groupware and collaborative solutions, the new
  portals
• The contingent technologies CRM, DAM, DRM,
  eCommerce
• New generation content management solutions
• making fresh problems, or solving problems in
  isolation

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XML problems and solutions

• What does XML mean as a standard?
• Backfile conversion will it ever happen?
• Timing the investment issue?
• Automating conversion, or re-inventing media
  generation processes?
• Auto-categorisation beginnings of a new
  industry?
• we need a firm place to stand before we can move
  the world!

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Location and linking

• The metadata revolution and meta-metadata
• Towards the Linkrot Syndrome!
• Resolving persistent identity (Handle solutions
  DOI Open URL)
• Practical problems in making connections
  CrossRef as a case study
• Recognising document behaviour and life cycle
  issues
• first steps towards security of content recovery

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P2P making distributed computing safe for
public use

• The music industry debate and its aftermath
• The Baker Mackenzie case study
• NextPage and the Content Vendors
• towards an information sharing culture in a
  post-intranet world.

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The Community Come Back .

• Business built on collaboration Sift as a case
  study
• Subscription business models in community
  publishing EGi
• Groupware and collaboration project planning in
  the construction industry
• portal environments really do show results from
  shared content.

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Case Studies

• The Producer
• WestKM first steps in knowledge management for
  knowledge-based communities
• The Developer
• ClaiMaker where do you take a very good idea?
• The User
• UK Foregin and Commonwealth Office multiple
  content stream problems, multi-faceted technology
  solutions

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Business Models

• Licensing and subscription
• Distribution and marketing
• Potential for transactional revenues
• How do we find 1.1?
• Content and solutions seamless convergence
• the problem is not are we inventive? but can
  we create and manage marketplaces?

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So where are we going?

• Problem solving additionality?
• Cheshire Cat applications
• A new Industrial Revoloution
• towards A World Turned Upside Down!

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David Worlock drw_at_epsltd.com

• Gammasite www.gammasite.com
• WestLaw www.westlaw.co.uk
• KMI (ClaiMaker) www.open.au.uk
• Sift www.sift.co.uk
• EGi www.egi.co.uk
• NextPage www.nextpage.com
• DOI foundation www.doi.org
• Cross Ref www.crossref.org
• Open URL www.niso.org