Jerry Held

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Tom Wright Customer Support Manager
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My Configs ProjectsNew Metalink Tool
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My Configs ProjectsWhy Are You Here?

• Oracle is introducing an exciting new service
  capability
• Improve the level of Service to our customers
• Faster diagnosis/resolution of issues
• Proactive problem avoidance
• Online delivery of services
• Understanding customers business needs and
  providing consistent responses and service

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My Configs Projects
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My Configs Projects
Accessible from Metalink
- Key projects or services - Critical
information
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My Configs Projects

• Define Configs
• Auto Config
• Manual Config

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My Configs Projects

• Define Configs
• Auto Config
• Manual Config
• Define Projects
• Key information
• Associate Configs

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My Configs Projects

• Define Configs
• Auto Config
• Manual Config
• Define Projects
• Key information
• Associated Configs
• Select Your Favorites

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My Configs Projects

• Define Configs
• Auto Config
• Manual Config
• Define Projects
• Key information
• Associated Configs
• Select Your Favorites
• Service Requests
• Logging
• Tracking
• Reporting

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My Configs Projects

• Define Configs
• Auto Config
• Manual Config
• Define Projects
• Key information
• Associated Configs
• Select Your Favorites
• Service Requests
• Logging
• Tracking
• Reporting
• Where to go

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My Configs Projects Auto Configuration

• Leverages MetaLink as delivery vehicle

MetaLink Portal

• New MetaLink Services
• My Configs Projects
• Health Checks
• Configuration Data
• SR data capture

Existing MetaLink Services
Customer Configuration Data Repository
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Auto ConfigurationHow It Works

• Runs local on customer machine
• Collects customer configuration diagnostic
  data
• Central repository at Oracle Support
• Use for proactive and reactive support
• Enhanced MetaLink portal
• Online projects, environments, and Configs
• Proactive Healthchecks based on best practices

Support Agent
Customer Repository
MetaLinkUI
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Auto Configuration
How it Works
Customer views Configsin MetaLink
CustomerRepository
Config Data
MetaLink
HTTPS
OCCN
VPN
VPN
Oracle Support
9iAS Web Servers at Oracle DMZ
SupportAgent
_at_Customer
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Auto ConfigurationSupport Agent

• Features
• Automatically collects configuration data for
  Database, eBusiness Suite, Application Server,
  Host, Operating system, Network layer
• Uploads every 24 hours
• Installed on each server, HP-UX, Solaris, Linux,
  AIX Tru64
• Healthchecks
• Fully supported
• Secure

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My Configs Projects
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Auto Configuration Information
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Auto Configuration Information
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HealthchecksBest Practices
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HealthchecksBest Practices

• At A Glance Health Check Summary page for all
  critical issues and alerts

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HealthchecksBest Practices

• Database ORA-600 Tool
• Network Advisor

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RDA Capture
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Product Alerts
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Product Alerts
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Product Alerts
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Healthchecks Product Alerts
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My Configs Projects

• Define Configs
• Auto Config
• Manual Config
• Define Projects
• Key information
• Associated Configs
• Select Your Favorites
• Service Requests
• Logging
• Tracking
• Reporting
• Where to go

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Getting Started New Users
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Support Agent Down Load
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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MCP Manual Configuration
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If you need SupportHow to create a SR for MCP

• Select Product OSS Support Tools

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If you need SupportHow to create a SR for MCP

• Select Type of Problem Support Agent Install
  Issue or other

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Default MCP Permissions

• USERS ARE NOT GIVEN THE ABILITY TO CREATE,
  UPDATE, OR CLOSE CONFIGS AND PROJECTS BY DEFAULT.
  Unless/until you grant the "My Configs Projects
  Create, Update, Delete" permission to a user that
  user will not be able to create configurations
  and projects.
• Permissions are administered by your MetaLink
  Administrator

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Q

A
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