2005 SUPPLIER SURVEY SUMMARY PRESENTATION

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2005 SUPPLIER SURVEYSUMMARY PRESENTATION

• OCTOBER 2005

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Background / History

• The SSC has sponsored two supplier surveys, one
  in 2003 and one in 2005. It was determined that
  a team of suppliers, primes and PRI Staff would
  be the best way to analyse the 2005 data. A
  process was proposed the approach was approved by
  Ed Engelhard Chet Date and Arshad Hafeez.

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Mission

• The team is to analyse all data and text comments
  from responses to the 2005 survey and answer the
  following questions
• What information / conclusion(s) do the responses
  to this question give us?
• What is the health of the program in connection
  with this question?
• Should we take action to correct or address the
  data we received on each question?
• If action is required, who (which organisation)
  should take the lead on taking the action?
  (Possible organisations include NMC NESPB SSC
  PRI Task groups primes, etc.)

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Expected Results / Guidelines

• Team will draw as many conclusions as they can
  from the data and text comments from the survey.
• For each data set the team will review, discuss
  and come to agreement on a conclusion or set of
  conclusions.
• The team will determine the relative health of
  each facet of the Nadcap program surveyed.
• The team will recommend that action is required
  as they believe is appropriate for any of the
  questions regardless of colour / evaluation.

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Team Members
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Process Approach

• Review of responses to all 32 questions
• Data analysed and compressed into trend format
• Topics grouped as applicable into buckets /
  facets
• Each facet discussed at length by team through a
  series of conference calls
• Each facet awarded a health indicator,
  conclusions and recommendations
• Initial report to NMC October 2005

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Questionnaire addressed the following facets

• A Redundant audits
• B Flow Down
• C PRI
• D Participation / awareness
• E Software
• F Pre-audit
• G Training
• H General comments

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SSC 2005 Survey Results
Response Rate
Responses 293 Americas, 80 Europe, 7 Asia, 18
Unidentified
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Supplier Survey - Q9-Q11
Q11 - You indicated your company has not seen a
reduction in prime audits, is it a result of any
of the following
Q10 - Has your company seen a reduction in
redundant prime audits?
Q9 - Does your company record the number of audit
days?
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SSC 2005 Survey Results
Q12 NEW QUESTION In relation to overall Prime
surveillances, has the number of audit days
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SSC 2005 Survey Results
Q14 Do you find flow down of specifications,
their revisions, and other requirements from
Primes and their sub-tiers a problem?
Please note, for 2003, 5 selected Other and
made comments.
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SSC 2005 Survey Results
Q17 Rate the PRI/Nadcap timely response to your
questions, your comments can involve any aspect
of PRI/Nadcap scheduling, Staff Engineers,
general, etc
Neither Satisfied nor Dissatisfied not a 2005
option
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SSC 2005 Survey Results

• Q18 - NEW QUESTION If your company has had more
  than one audit within a
• Special process/commodity, please rate the Nadcap
  auditors for consistency (auditor to auditor)
  within the scope of the audits your company has
  experienced. (If your company has multiple
  special processes/commodities, rate the average
  consistency among all the auditors you have
  worked with).

50 of these respondents also indicated they
were not prepared for their initial audit.
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SSC 2005 Survey Results
Q19 - Rate the level of service, professionalism,
promptness of responses, clarity of answers, etc.
the Nadcap Staff Engineers provide to your
company. 2003 Question  Rate the PRI/Nadcap
Staff Engineers in regards to their ability to
communicate in terms you understand.
Neither Satisfied nor Dissatisfied not a 2005
option
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SSC 2005 Survey Results

• Q20 - NEW QUESTION - Have you attended a Nadcap
  meeting in the past twelve (12) months? If no,
  please check all the reasons that apply and go to
  question 22.

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SSC 2005 Survey Results

• Q21 - What is your main reason for attending a
  Nadcap meeting?

Details of Other category will be presented with
final report.
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SSC 2005 Survey Results

• Q22 - What is the best source for you to obtain
  information on Nadcap?

In 2003, eAuditNet and PRI website were listed as
one PRI Staff was not listed
Remaining 30 of 2003 respondents selected Other
Respondents could select as many options as apply.
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SSC 2005 Survey Results

• Q23 - Please rate your awareness of the Nadcap
  Supplier Support Committee.

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SSC 2005 Survey Results
Q25 - NEW QUESTION - How well do you think the
Nadcap process takes the interest of the
suppliers into consideration?
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SSC 2005 Survey Results

• Q26 NEW QUESTION - In 2004, auto-scheduling for
  reaccreditation audits was
• implemented for most special processes/commodities
  . If your company has had an audit
  auto-scheduled, please indicate if this change
  was beneficial.

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SSC 2005 Survey Results

• Q28 NEW QUESTION Before your initial audit,
  were you adequately aware of the time it took for
  preparation?

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SSC 2005 Survey Results

• Q29 NEW QUESTION Did you receive your initial
  audit in the past year, past two years or longer?

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SSC 2005 Survey Results

• Q30 NEW QUESTION To what extent is your upper
  management aware of the preparations involved for
  the Nadcap audit?

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SSC 2005 Survey Results
Q8 If your company has been accredited for 1
year or more and your company measures business
and/or quality trends, have you seen improvement
in this area(s) related to your Nadcap
accreditation(s)? Select all that apply.
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Overall Summary

• A Redundant audits
• B Flow Down
• C PRI
• D Participation / awareness
• E Software
• F Pre-audit
• G Training
• H General comments

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Thanks to all suppliers who took time to provide
us with their valued inputs
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Questions?