Computer Aided Dining (CAD)

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Computer Aided Dining (CAD)

• Presentation II - Project Feasibility
• CS410 (Afternoon)
• http//www.cs.odu.edu/samin/cs410/

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Presentation Outline

• Introduction
• Description
• Wasted Time Defined
• Survey
• Project Objectives
• Pros Cons
• Proposed Solution
• Market

• Competitive Analysis
• Components
• Cost
• Risks
• Team Resources
• Current Status
• References

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Project Team

• Project Manager Ken Belkofer kbelkofe_at_cs.odu.edu
• Head of Research James Penney penney_at_cs.odu.edu
• Post Mortem Albert Ayres aayre001_at_odu.edu
• Webmaster/Secretary Sunny Amin samin_at_cs.odu.edu
• Marketing Francis Doligosa fdoligos_at_cs.odu.edu
  
• Budget Andrew Good agood_at_cs.odu.edu 
• Small Business Innovation Research
  (SBIR) Suwena Tham stham_at_cs.odu.edu

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Description

• Societal Problem
• Delay of communication between patrons and wait
  staff causes reduction in patron satisfaction and
  table turnover
• Proposed Solution (Goal)
• Assist restaurant management in improving
  communications between patrons and wait staff to
  minimize wasted time

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Wasted Time Defined

• Time delay between when patron wants service and
  when it is delivered

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Project Objectives Defined

• Provide restaurants a tool to provide better
  service to the patron
• Provide the patron with a tool that gives them an
  option that could improve their dining experience
• Try not to alienate patrons who are not
  technology literate
• Provide a tool to help the restaurant make a
  larger profit

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Objectives Evaluated

• PROs
• Increase efficiency
• Faster turn over of tables
• Reduced order errors
• Better/faster service to patrons

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Objectives Evaluated(cont)

• CONs
• Initial cost
• Initial slow down due to patron questions
• Rush hour may still cause extended waits

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Proposed Solution

• If system is used, will solve
• Delay in communications
• Delay in ordering
• Delay in bill payment
• Forgetfulness
• Incorrect billing

• Will not solve
• Delay in seating
• Delay in receiving food
• Inattentiveness
• Cleanliness
• Rudeness

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Market

• Chain Restaurants
• Casual sit down restaurants
• Not upscale or fast food restaurants

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Competitive Analysis

• Competitors
• Wireless Waitress
• Strengths
• Directed at a specific area
• Can be expanded as needed
• Weaknesses
• Not all inclusive as a restaurant management tool
• Return on investment currently unknown

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Functional Components
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Cost Analysis

• Initial Cost 5995.00
• File server with color Monitor, Keyboard, Modem,
  Linux operating system, POS software, Report
  printer, all loaded and ready to run
• 2 host/wait stations(integrated keyboard and
  monitor) with receipt printers, one with a cash
  drawer
• One remote kitchen printer and one remote bar
  printer

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Cost Analysis (cont)

• Each table top station 939.00
• Additional host/wait station 1095.00
• Additional cash drawer 165.00
• Additional Remote printer 300.00
• Price includes 60 day telephone, modem support
  (Continuing support is 399.00 annually)
• Complete cabling instructions are provided
• Products are name brand, i.e.. Wyse, Viewsonic,
  Epson or Citizen printers, Dot matrix is
  standard, Thermal is 100.00 extra per printer

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Risks

• Damage to table top device
• Refusal of use by patrons
• Radio Frequency (RF) interference
• General computer failure
• Possible theft of table top unit

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Team/Resources

• State assumptions about resources allocated to
  this project
• people
• equipment
• locations
• support outside services
• manufacturing
• sales

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Current Status

• High-level overview of progress against schedule
• On-track in what areas
• Behind in what areas
• Ahead in what areas
• Unexpected delays or issues

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References

• Point of Sale Super Store. POS World. Oct 2002.
  http//posworld.com/
• Wireless Waitress. Computer Resource Group. Oct
  2002. http//www.thewirelesswaitress.com
• Wireless Touch Screen. Viewsonic, Oct 2002.
  http//www.viewsonic.com/
• Quick Seat. 2002. ODU CS410 Spring Class. Oct
  2002. http//www.cs.odu.edu/cpi/cpi-s2002/quick_s
  eat/

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Questions?