CMS 319

1
CMS 319

• http//www.utexas.edu/courses/spe319/CMS319.htm

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The Communication Process

• Chapter 1

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Organizational Communication

• Exchange of oral, nonverbal, and written messages
  among people working to accomplish common tasks
  and goals

4
Environment/Context
Feedback
Encoding
Decoding
External Noise
(Code channel)
Encoding
Decoding
Feedback
5
Reasons for Communication Failure

• Inadequate information
• Information overload
• Poor quality information
• Poor timing
• Lack of feedback
• Channel problems
• Anxiety

6
Classical Theories

• Scientific Management
• Scientific design of tasks

• Bureaucracy

Emphasis Rules, chain-of-command,
structure Communication Task-oriented,
written Communication about Production
7
Humanistic Theories

• Human Relations

• Human Resources

• Emphasis Social, Employee needs
• Communication written, verbal
• Communication about Production, Maintenance

• Emphasis EEs as resources
• Communication written, verbal
• Communication about Everything

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Strategic Communication

• Chapter 2

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Strategic Communication

• Maximize opportunities for effective
  communication
• Goal Setting
• Situational Knowledge
• Communication Competence
• Anxiety Management

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Situational Knowledge

• Organizational structure
• Organizational learning
• On the job training
• Politics
• Climate

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Communication Competence

• Message
• Specific
• Accurate
• Honest

12
Communication Competence

• Networks
• Downward
• Upward
• Horizontal
• Grapevine
• External

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Communication Channels

• Richness
• Feedback
• Multiple cues
• Language variety/shaping message

14
Communication Channels

• Selection
• Speed
• Accuracy
• Feedback
• Appropriateness
• Cost
• Accountability
• Acceptance

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Causes of Communicator Anxiety

• Novelty
• Formality
• Subordinate Status
• Conspicuousness
• Lack of Skill
• Past Experiences
• Evaluation

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Effects of Communicator Anxiety

• Viewed negatively by others
• Seen as uncooperative
• Seen as less competent
• Less assertive
• Perceived as less attractive

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Communicator Anxiety

• Prepare and PRACTICE!
• Warm up
• Breathe
• Relaxing Intro
• Concentrate on Meaning