Title: Communications
1Communications
2Learning Objectives
- Understand how listening is an important part of
communication - Relate the game to principles of communication
- Develop strategies to overcome barriers
- Practice skills of effective instruction
3Listening Is
- An essential part of communication
- Not taught in school
- A skill that can be learned
4Why is Listening a Key Skill of Leadership?
- It connects us with others.
- It helps us make decisions and solve problems.
5Two Parts of Effective Listening
- Active listening
- Empathetic listening
6Active Listening
Active listening reflects what a person is saying
to confirm comprehension. It requires
- Rephrasing and checking
- Nonjudgmental attitude
7Empathetic Listening
Empathetic listening is a sincere attempt on the
part of the listener to understand in depth what
a speaker is saying. It requires
- Putting the listener in the speakers place
- Seeing things from the speakers viewpoint
- Understanding how the speaker feels
8Examples of Communication
Baden Powells gravestone Trail Symbol I have
gone home
Wood Badge beads
BSA uniform, patches
What messages do they convey? Are they effective?
9What are the Barriers to Effective Communication?
10Ways to Assure Good Communication
- Common ground
- Sincerity
- Authority
- Clarity
- Good presentation skills
- Receptiveness
- Environment
11Four Levels of Learning
- Level 1 - You Read it
- Level 2 - It is Taught to you
- Level 3 - You Experience it
- Level 4 - You Teach it to someone else
12Summary
- A tool of leadership.
- Essential to effective teams.
- Happens in the common ground.
- Should be clear and concise.
- Is written, verbal, and nonverbal.