Defining efulfillment

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(No Transcript)
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• Defining e-fulfillment
• My Browser What a view!
• Customer Insight
• e-Fulfillment for You

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• e-Fulfillment

The processes and activities that take place
following receipt of customer order(s).
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• The makings for e-Fulfillment...

Automated data collection
Integrated business logistics
Collaboration of devices
Immediate access to information via the Internet
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• Where is our fulfillment world headed?

24 X 7 Marketplace
Globalization
Supply chain visibility
Decreased Inventory
WMS
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• The rules have changed with customer demand
  for...

Increased customization of orders
Decreased turnaround time
Increased visibility to the order
Exemplary customer service
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• My browser What a view...

Over 350 million people will have access to a
web browser by the year 2005. AMR Research
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My browser what a view
Expected Growth of Internet Commerce
5.7 Trillion
220 Billion
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• Facilitate communications between

Company HQ
Customer A
Other
Browser
Company Site 2
Supplier 2
Supplier
ADC
Material Carousels
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• Visibility to information

Recipe Sending
Confirmations
Production Schedules
Order info
Material Requests
Inventory availability
In-transit Info
Shipping info
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• Early adopters of e-fulfillment...

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The business challenges
More product sales via the internet
Providing mass customization of all orders
More customers, more suppliers, more products
Multiplying inefficiencies of Brick-and-Mortar
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Moving to an e-business model
Going Virtual - manufacturing assembly to
order - distribution - service providers -
retailing
Going Direct - shipments from suppliers -
material moves between organizations
Going Click Mortar - real time coordination
collaboration - paperless systems
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The enablers
Full Integration to one database
Seamless device integration
Browser-based demand visibility
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The benefits
Increased order fill rates
Critical information always visible
Reduced Inventories
Improved Customer Service
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The pitfalls
Misleading messages
Hidden costs
Bolt-on solutions--the missing link
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Misleading Messages...

• Difficulty of data integration is trivialized
• just working out the bugs in the system
• fine tuning the customization
• still in beta

Blame game
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Hidden costs
Time Energy Money
Software upgrades
Integration of devices to corporate network
Need to access information via the internet
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Bolt-on solutions--the missing link
Dies of its own weight
Bolt-on solution
Enormous complexity
Unacceptable latency
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• Take a different approach...

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• Customer Insight...

In automotive, we have to ship product as fast
as possible and react to changing customer needs
in a timely fashion John Gercak, Eaton
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_at_ Eaton Corporation

• Industry Automotive
• SCE BPA SYSTEMS
• ERP Oracle
• Goals Higher manufacturing efficiencies
• Real time collaboration across the supply
  chain
• Order-through-delivery visibility
• Real time access to decision information
• Connectivity to critical devices

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• The Problem...

_at_ Eaton Corporation
Overly complex procedures
GUI forms
Limited bar code support
Unique customer demands
World-wide presence
Limited shipping automation
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• The Goals...

_at_ Eaton Corporation
Increased business success
Higher manufacturing efficiencies
Real time collaboration across the supply chain
Order through delivery visibility
Real-time access to decision information
Connectivity to critical devices
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• The Solution

_at_ Eaton Corporation
Simplified user interface
Fully automated system to support high
volume/repetitive transactions
Enhanced supply chain functionality
Browser-based migration path
Real-time connectivity to suppliers
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• The Results

_at_ Eaton Corporation
Reduced user training costs
Reduced shipping transaction times from 45
minutes to 4 minutes
Real time visibility to business critical systems
Reduced transaction errors
Increased revenues
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• e-Fulfillment for you...

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• Recommendations

Work with an e-Fulfillment expert
One that understands your needs
One that provides a fully integrated solution
One that delivers proven, repeatable processes
One that eliminates islands of automation
One that leverages industry standards
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• Customer Insight...

To remain competitive in todays fast paced
environment, companies must embrace dynamic
internet technologies across the supply
chain. Mike Palmer, BPA SYSTEMS
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• To learn more about e-fulfillment, please visit
  our booth in the exhibit hall
• BOOTH 207
• www.bpasystems.com