Using Performance Data to

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Using Performance Data to Make Budget Decisions
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When a department comes to you with a good idea
or a community need

• The Director wants it
• The Mayor wants it
• The City Manager wants it
• Citizens testified at the Budget hearing
• ...Mandatory
• People are at risk . Property is at risk!

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The Request
90 positions 7.7 million cost
Plus A new Downtown Fire Station 3 - 5
Million
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Align It!
High Performance Low Alignment
High Performance High Alignment
Desired Result
Reduce investment
Low Performance Low Alignment
Low Performance High Alignment
Redesign, Evaluate
Eliminate if possible
Source Martha Marshall
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• Get the Facts

Gimme the facts, nothing but the facts,
please!!!!!
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Sources of Information

• Citizen Surveys
• Focus Groups
• Trained Observation
• Benchmarking Data
• Performance Data

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Citizen Surveys

• Scientifically valid
• Random sampling of stakeholders
• High degree of confidence

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• Focus Groups

• Good for follow-up
• In-depth-query/probe
• Trying out ideas

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• Trained Observation

• Structured
• Consistently applied
• Subjective

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• Benchmarking Data

• ICMA Center for Performance Measurement
• National Associations
• Accrediting Authorities

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Performance Data

• Number of Emergency Calls
• Response time in 6 minutes or less 90 of the
  time
• Number of Residential Fires
• Number of incidents where fire was confined to
  room of origin
• Firefighters per capita
• Cardiac arrest saves to hospital following
  universal standard
• Number of Fire emergency requests
• of Fire unit responses generated

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Target measures that matter

• Number of Emergency Calls
• Response times in 6 minutes or less 90 of the
  time
• Number of Residential Fires
• Number of incidents where fire was confined to
  room of origin
• Firefighters per capita
• Number of Fire emergency requests
• of Fire unit responses generated

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Mine the Data
of Fire Incidents where response time was 6
minutes or less

• Call processing times
• Turnout times
• Travel times

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Understand the Data Targets
of Fire Incidents where response time was 6
minutes or less 90 percent of the time

• (ALL 90 of the time)
• Call processing time lt 1 minute
• Turnout time lt 1 minute
• Travel time lt 4 minutes

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2005 Actual Achievements
of Fire Incidents where response time was 6
minutes or less 90 percent of the time

• (ALL 90 of the time)
• Call processing time lt 1 minute 56
• Turnout time lt 1 minute 13
• Travel time lt 4 minutes 66

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Whats Your Budget Nutrition Quotient?
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City of Bellevue, Washington
http//www.bellevuewa.gov/citizen_outreach_perform
ance.htm
rcsiegel_at_bellevuewa.gov 425-452-7114