The Management of People

1
The Management of People

• There is a tide in the affairs of Men which
  taken at the flood, leads on to Fortune

2
Work is Love made VisibleKhalil Gibran
The Prophet (1923)

• Peter Sims
• Professor of Public Health medicine
• The School of Medicine
• University of Papua New Guinea
• P.O.5623, BOROKO

3
A Human Resource Strategy

• Health care Systems are highly complex
• There are multiple and complex tasks
• Staff costs are 80 of the Budget

4
A Multiplicity of Tasks and Skills

• Clinical staff,-Nurses, Doctors, Pharmacists
• Scientists,-Physicists,Chemists, Engineers
• Support staff,-Cooks, Cleaners,Clerks
• Managerial staff,-Plan,Pay,Inform,Run

5
AIMS and Objectives
The Employment Span

• Recruitment
• Selection
• Nurture
• Discipline
• Disputes
• Dismissal
• Retirement
• Redundancy

6
THE EMPLOYMENT CYCLE
Job Description 1
New Entrants
Advertise 2
Exit
Interview 3
Interview leavers 8
Recruit 4
Manage disputes 7
Train 5
Nurture 6
7
RECRUIT

• Supply and Demand-what is the current market for
  Health Workers
• Word of Mouth
• Patron
• Advertisement
• Head hunt

8
SELECT

• Application
• CV
• Psychometric Tests
• References
• Interview
• Presentation
• Probation

9
NURTURE

• Job description
• Performance review
• Pay Conditions
• Personnel records
• Training
• Promotion
• Prevention
• Leavers

10
DISCIPLINE

• Rules
• Monitoring
• Fairness
• Trade Unions
• Appeal mechanism
• Warnings
• Help support
• Redundancy

11
DISPUTES
Payments,incentives, bonuses, overtime
Custom Culture

People
Politics
Conditions of employment
Union regulations
Job fulfillment
12
BREAKDOWN

• No dialogue
• Intransigence
• Other audiences
• Loss of face

13
STRIKES AND LOCKOUTS
14
CONFLICT CONFRONTATION
15
DISMISSAL

• Conduct
• Sickness
• Performance

16
ARBITRATION
17
The Challenge Opportunity of Health Management

• Immensely worthwhile
• Clever and able colleagues
• Endlessly fascinating
• Small p and large P POLITICS
• In the media eye

• No right answers
• Money and waiting Lists
• Government interference
• Negative criticism
• Poorly performing doctors

18
IfIf you can keep your head when all about you
are losing theirs and blaming it on youIf you
can trust yourself when all men doubt you,But
make allowance for their doubting too

• Rudyard Kipling