GOVERNMENT AS A STRATEGIC LEADER IN I'C'T'

1
GOVERNMENT AS ASTRATEGIC LEADER IN I.C.T.

• By David Sawee-Government AdvisorThe
  Presidents Office Public Service
  Managementwww.estabs.go.tz
• 5th International Conference on Open Access
  How Societies Benefit from Open Access to ICT
• Held 14th-16th November 2007, Paradise Resort
  Bagamoyo, Tanzania

2
Ubiquitous Nature of Govt

• Health/Nutrition
• Training reskilling
• Improved quality
• Increased coverage
• Expanded services
• Tele-medicine
• Monitoring outbreaks
• Resources mgt

• Ignorance/Education
• Teachers training
• Upgrading of teachers
• Quality of learning
• Awareness coverage
• Life-long learning
• Policy sensitisation
• Resource management

• Isolation
• Mobile technologies
• Community oriented
• Locally relevant info
• Shared/pooled facilities
• Wealth creation options
• Support via peering
• Opening the hinterlands

• Public Service Delivery
• 24x7x365 accessibility
• Available information
• Efficiency of process
• Multi-way transactions
• Responsiveness
• Consistency of services

• Financial Sector
• Efficient transactions
• Transparent taxation
• e-banking 24x7x365
• Secure online trading
• Micro-credit online
• International payments

• Natural Resources / Env
• Aerial surveys mapping
• Geograph. Info. Systems
• Remote sensing facilities
• Satellite communications
• Resource databases
• Disaster mgt rescue

• SMMEs
• Access to wider markets
• Reduced production costs
• Improved competitiveness
• Supply-chain integration
• Access to knowledge
• e-Business opportunities

2.
3
e-Government for e-Governance

• legal and regulatory framework for trust,
  security, privacy, etc.
• capacity to interact
• appropriate channels
• change-management.

eGovernance priority areas

• accessibility
• affordability
• significant Internet availability
• political will and commitment
• appropriate e-Citizen content.

• capacity to improve, manage and maintain new
  business processes
• ability for re-engineering processes
• organisational risk management
• broadening system ownership.

3.
4
Principles of Good GovernanceTz Prime
Minister's Office - Regional Administration
Local Govt

• 1. Democracy
• 2. Transparency
• 3. Accountability
• 4. Rule of Law
• 5. Participation
• 6. Equity
• 7. Integrity
• They each assume access to information and the
  capacity to communicate, among both Public
  Servants and Citizens.

4.
5
Govt in a Citizens Life-cycle
5.
6
Govt in a Businesss Life-cycle
6.
7
Impact of Government on Entrepreneurs...
8
Organisational Records and Knowledge Pyramid
Wisdom Internalised
STRUCTURED FOR WHOM?
Knowledge Highly Abstracted
Strategic Intelligence Heavily Summarised
and Dimensioned
Management Information Summarised
Aggregated
Operational Data Atomic Data
Integrated Detail
Transaction Data Very
Detailed Granular
9
We should not wait for others to make decisions
on our behalf and then come to complain about
those decisions."
Mwalimu Julius Kambarage Nyerere
10
Parallel Evolution of Politics ICT

• The world keeps changing the world of the 1960s
  is not the same as the world situation in the
  1970s and certainly not identical to the world
  situation today
• H.E. Salim Ahmed Salim interviewed by Jambo
  Magazine, Dec 2002

? Colonialism ? Cold War ? Globalisation ?
From Peripheral to Pawns now Partners

• Mainframe ? Mini/Micro ? MobileInternet ?
  From Central to Decentralised now
  Personalised

All those resisting change do they prefer the
past or fear the future?
10.
11
"In the post-bureaucratic era, you shouldn't just
be telling government what you want. You should
be choosing what you want, and acting to get what
you want, so your money is spent on your
priorities, all the time."
BBC article "Politicians must let go - Cameron"
of 11th Oct. 2007 quoting Mr. David Cameron,
Leader of the UK's Conservative Party, at a
Google Zeitgeist conference in San Francisco
12
The New Public Organisation Model
BUREAUCRATIC ORGANISATION
POST-BUREAUCRATIC ORGANISATION

• Citizen-centred
• Leadership
• People-centred
• Collaboration
• Change-oriented
• Results-oriented
• Decentralised
• Function-based
• Revenue-driven
• Competitive

• Organisation-centred
• Position power
• Rule-centred
• Independent action
• Status-quo-oriented
• Process-oriented
• Centralisation
• Department-based
• Budget-driven
• Monopolistic

PAST
FUTURE
12.
13
Go Mobile with Government www.ecitizen.gov.sg/
mobile Singapores citizens and businesses can
access a wide array of Govt information
services conveniently through their mobile
devices-
Central Provident Fund Obtain data on
Transactions, Balances,Contribution History,
Investments, Medisave for Outpatient Chronic
Disease, Personalised Messages Health
information and travel tips, Local Weather
Information Personalised SMS alerts and
notifications including News and Events, Library
Books Due, Notification on Upcoming Parliament
Sitting, Passport Renewal , Road Tax Renewal, TV
(Household) and Vehicle Radio Licence, Parking
Offences, Season Parking
Police Crime Alerts Service Allows you to
subscribe for information on crimes that have
occurred in your neighbourhood delivered via
SMS.  Statistics Subscribe to receive headlines
of key national statistical releases delivered
via SMS Contractors Registrations Enquire if
your contractor is registered or if he is an
approved and listed window contractor via SMS.
Supreme Court Request information on trials and
hearings before judges and registrars via SMS.
13.
14
Tanzanias National ICT Policy in context of
National Vision2025

• High Quality Livelihood
• Peace Stability and Unity
• Good Governance
• A Well-Educated and Learning Society
• A Strong and Competitive Economy Capable of
  Producing Sustainable Growth and Shared Benefits

• High Quality Livelihood (Service Sectors
  Availability of Universal Access)
• Peace Stability and Unity (Strategic ICT
  Leadership Legal Regulatory Framework)
• Good Governance (Public Service/e-Government
  National ICT infrastructure)
• A Well-Educated and Learning Society (Human
  Capital Local Content)
• A Strong and Competitive Economy Capable of
  Producing Sustainable Growth and Shared Benefits
  (Productive Sectors ICT Industry)

14.
15
Tz ICT Policy Statements on e-Govt

• The Government will
• be a model user of ICT by deploying ICT systems
  within the public administration itself to
  improve efficiency, reduce wastage of resources,
  enhance planning, raise the quality of services
  and access global resources.
• support the application of ICT to promote good
  governance, transparency and accountability, and
  awareness of the implications of long-term ICT
  investment and total cost of ownership
• deploy ICT extensively to strengthen law
  enforcement, security and national defence
  capability, as well as to monitor and respond to
  environmental disasters and to collect and
  disseminate information on environmental problems
• review its operational processes and
  institutional structures with a view to making
  them amenable to ICT application and deployment
• allow appropriate access to its archives and
  other information sources as a basis for
  developing local content.

16
e-Govt is Public Service Reform

• efficient (minimise transaction costs, streamline
  bureaucracies, smoothen interactions within and
  with others)
• effective (achieve better results, meet
  developmental goals, respond to citizens
  evolving needs, increase the coverage,
  consistency and quality of public services)
• empowered (espouse reforms, ethical, accountable,
  facilitate the linkages between citizens and
  services, envision beyond the silos)
• engaged (create new opportunities for
  citizen-centric interactions, enhance popular
  participation in decision-making, nurture/promote
  community-based initiatives, offer transparency
  and predictability)
• educated (develop content of immediate local
  relevance preserve national history, heritage,
  traditional knowledge and wisdoms enhance
  educational vocational pipeline, enlivening the
  archives)
• enthused (entice business community to promote
  knowledge systems, incubate innovations, nurture
  wealth-creation alongside employment generation,
  raise tax revenues via value-for-money).

• efficient (reduce transaction costs, streamline
  bureaucracy, facilitate networked connectivity
  for interactions within Govt and beyond)
• effective (achieve better results, meet
  developmental goals, respond to citizens
  evolving expectations, increase coverage
  consistency, and enhance quality in the
  performance of public service delivery)
• empowered (espouse the reforms ethics,
  accountability, facilitate linkages between
  citizens and services, envision beyond the
  silos)
• engaged (create new opportunities for
  citizen-centric interactions, enhance popular
  participation in decision-making, nurture/promote
  community-based initiatives, offer transparency
  and predictability)
• educated (develop contents of immediate local
  relevance preserve data, national history,
  heritage, traditional knowledge and wisdoms
  build educational/vocational pipeline, enliven
  archival experience)
• enthused (entice business communities to
  promote knowledge sharing, incubate innovations,
  nurture wealth-creationemployment generation for
  the youth, attract tax revenues via
  value-for-money).

16.
17
e-Government Interventions in PSRP Phase II
Institutional structures, regulatory frameworks
and HR capacities
MDA, RS and LGA Interconnectivity
e-Government applications
Support initiatives by MDA, RS, LGA to improve
service delivery
18
De facto e-Gov't Approach
Government Website(s)
18.
19
Strategic e-Gov't Approach
PORTAL
19.
20
Ideal e-Govt Shared Services Model
20.
21
Capacity-building Required for ICT
Financial infrastructure
Information infrastructure
Human Resourceinfrastructure
Technical infrastructure
Needs unity of purpose among all as a priority
for shared strategies resource commitments!
21.
22
(No Transcript)
23
Challenges for the Govt as a Strategic ICT Leader

• e-Government is a framework for everyone
• An autonomous governance body is crucial
• Challenge to create centralised architectures,
  that allow local control of records processes
• Need to establish, follow adjust a roadmap
• Build up ICT capacity and user readiness, as a
  pre-requisite for change-management
• Consider how private/non-profit partnerships may
  also help to accelerate successes

23.
24
Thank you foryour attention!davidsawe_at_estab
s.go.tz255 22 213 4615 / 255 75 478 2175