Managing Organizational Change Effectively

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Managing Organizational Change Effectively

• Instructor
• Jean Crossman-Miranda
• mirandaj_at_infopeople.org
• An Infopeople Workshop
• Winter 2004-2005

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This Workshop Is Brought to You By the Infopeople
Project
Infopeople is a federally-funded grant project
supported by the California State Library. It
provides a wide variety of training to California
libraries. Infopeople workshops are offered
around the state and are open registration on a
first-come, first-served basis. For a complete
list of workshops, and for other information
about the Project, go to the Infopeople Web site
at infopeople.org.
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Introductions

• Name
• Library
• Position
• What do you find Challenging about Change? What
  do you find Exhilarating about it?

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Workshop Overview

• Response to personal change
• Challenges and opportunities of organizational
  change
• A team approach to handling change
• Applying Change Management Strategies

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Change Can Be.

• Huge, catastrophic
• Predictable
• Positive
• Productive
• A small modification to your life
• Taken in stride, managed

• Small, incremental
• Unpredictable
• Negative
• Unproductive
• A devastating collapse of your world
• Continuously stressful

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Pro-Change Or Change-Avoidant

• Which are you
• In your personal life?
• In your working life?

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Resilience To Change

• Personal vision
• Flexible approach
• Being organized
• Problem solving
• Self-assurance

• Interpersonal competence
• Being socially connected
• Being proactive

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Four Stages Of Change

• Denial
• Resistance
• Consideration/Exploration
• Acceptance

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Managing The Stages Of Change
Denial
Commitment
Resistance
Exploration
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Handling Resistance To Change

• Before you can get your employees to stop
  resisting the inevitable, you have to accept it
  yourself
• Acknowledge level of discomfort with change
• Identify the factors that drive the change, and
  how people react to them
• Support employees to begin to think about certain
  aspects of the change in a positive light

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Change Management

• Why does change fail?
• What makes it succeed?
• What makes it stick?

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What Makes Change Fail?

• Rigidity is a major barrier in
• organizational infrastructure
• management
• employees
• policies and procedures
• workplace culture

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Building a Foundation For Change

• Define your current situation and the desired
  results your Change Vision
• What are the Key Behaviors necessary to achieve
  your Vision?
• Where are the gaps between current and desired
  Behaviors?
• Link key behaviors to your values beliefs
  your Organizational Culture

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Initiating Change

• Establish a sense of urgency
• Create the change team
• Ask How, What and Why questions
• Develop a strategy for change

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Implementing Change

• Communicate the change vision
• Empower employees to take action
• Generate short-term wins

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Making Change Stick

• Support the ongoing change effort
• Consolidate and celebrate gains
• Anchor changes in the organizational culture

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Effective Communication During Change

• Explain the purpose
• Paint a picture
• Lay out a plan
• Provide a part

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Key Elements In A Communication Strategy

• Right People - critical people/groups that need
  to be communicated to
• Right Message - what are the questions and
  concerns? the most critical messages?
• Right Time to communicate

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Change Causes Transition
ENDING
BEGINNING
MIDDLE
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Endings

• Help people let go
• Deal with reactions and overreactions whats
  lost, whats gained?
• Expect and accept signs of loss
• Provide clear expectations whats over, whats
  not
• Mark the endings

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The Middles

• Expect anxiety and confusion
• Strengthen team connection
• Use the middles to be creative
• Create temporary systems
• Normalize this time in the middle

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Beginnings

• Clarify and communicate the purpose of change
• Create a Vision and change plan - together
• Paint a picture of new roles and relationships
• Launch and reinforce a new beginning

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Developing A Hardy Response To Change

• Stay involved and committed
• See change as a challenge and an opportunity
• Focus on things you can control
• Ask for help and support work for a sense of
  connection to others

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Thank You!!