Agenda

1
Agenda
There is no security on this earth, there is
only opportunity. General Douglas MacArthur

• Questions and Announcements
• Previously
• Learning Objectives
• Chapter 11 Management Development
• Reminders

2
Previously

• Learned How to Create Training Programs (Chapters
  3-9)
• Learned Typical Training Provided to All
  Employees (Chapter 10)
• Today Explore Training Targeting Managers

3
Learning Objectives

• Determine Roles, Knowledge Skills, and Personal
  Traits Required of Managers
• Explain Importance of Integrating Roles,
  Knowledge Skills, and Personal Traits
• Describe Typical Management Development Programs
• Discuss Special Needs of Executives

4
Importance of Management Training

• Nearly Forty Percent of All Training Targets
  Managers
• Managers are Accountable for Results
• Managers Jobs are Complex and Require
  Integration of
• Roles
• Knowledge Skills
• Personal Traits

5
Three Roles of Managers

• Interpersonal Role
• Role Model, Leader, Liaison
• Informational Role
• Monitor, Disseminator, Spokesperson
• Decisional Role
• Entrepreneur, Conflict, Allocation of Resources,
  Negotiator

6
Three Types of Knowledge and Skills for Managers

• Conceptual
• Planning, Decision-Making, Organizing,
  Controlling
• Technical
• Knowledge Specific to Department, Company, and
  Industry
• Interpersonal
• Individuals, Teams, Negotiating, and Conflict
  Resolution

7
Managers Personal Traits

• Definition Relatively Permanent Predisposition
  to Behave in a Particular Way.
• Examples
• Drive Ambition, Energy, Tenacity
• Leadership Need for Power, Achievement, and
  Autonomy
• Adaptability and Flexibility

8
Person Analysis of Managers

• Context Adapt to Needs of Firm
• Self Awareness Understand Impact of Your
  Decisions on Others
• Understand KSAs of Effective Managers
• Conduct TNA Before Training
• Determine What Training is Needed
• Allocate Training Budget Effectively
• Methods of Assessment
• Assessment Tests (MAN 4101)
• 360 Degree Feedback

9
Sources of Management Training

• Executive/Management Education
• http//www.bus.ucf.edu/edc/cgi-bin/site/sitew.cgi
  
• Corporate Universities
• https//www.suntrust.com/portal/server.pt?spaceCo
  mmunityPagecachedtrueparentnameSearchResultpa
  rentid1in_hi_userid2controlSetCommunityCommu
  nityID1044PageID0
• Internal Development Programs
• Training Department
• Consultants
• Off-the-Shelf Purchased Programs

10
Training for Needs of Technical Managers

• Education Experience NOT in Management
• Get Promoted to Management Because They are Good
  in Technical Field
• Lack
• Understanding of Management Roles
• Management Knowledge Skills
• Personal Traits

11
Training for Executives

• Conceptual Skills
• Traits of Drive and Leadership
• Coaching, Mentoring
• Executive MBA
• Action Learning in Problem Solving
• Job Rotation
• International Assignments
• Team Building

12
Did You Learn?

• Determine Roles, Knowledge Skills, and Personal
  Traits of Managers
• Explain Importance of Integrating Roles,
  Knowledge Skills, and Personal Traits
• List Sources of Training for Managers
• Describe Typical Management Development Programs
• Discuss Special Needs of Technical Managers and
  Executives