Blueprint for Trainer Development

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Blueprint for Trainer Development A Customized
Competency Model For the Hospitality Industry
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Our Commitment to Success

• CHARTs Mission To help hospitality training
  professionals improve operational performance by
  developing people
• CHARTs Guiding Principles Learning, Sharing,
  Growing Caring

3
Developing a Model for Success

• We know
• Developing people improved performance
• Role of the training professional is crucial
• How do we define criteria for
• success across a variety of
• roles in hospitality training?

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A Hallmark Study A Customized Competency Model

• Identifies competencies of winners in the
  hospitality training profession
• Defines a framework of competencies to build
  personal expertise and provide value to
  hospitality organizations

5
Partnering with BHI

• Batrus Hollweg International
• Assessment development experts
• Restaurant/hospitality industry specialists
• 35 years of experience includes work with
• Leading restaurant/hospitality companies
• Womens Foodservice Forum
• National Restaurant Association Educational
  Foundation
• Culinary Institute of America

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What is the CHART Competency Model?

• Related groups of skills and capabilities that
  produce successful performance as a Hospitality
  Trainer
• Description of the criteria for successful
  performance as a Hospitality Trainer
• Used to help understand and develop measurable
  behaviors which are most important for
  organizational and personal success

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Competency Model Points of Distinction

• The first and only competency model for the
  hospitality training profession
• Provides success strategies for individuals as
  well as organizations
• Guides CHART program strategies for greatest
  value for members
• An online assessment tool will be available to
  members in the future

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Our Approach Aligning Talent and Strategy
Through Competencies
Human Resource Strategy
Training Goals Objectives
Core Competencies for Hospitality Training
Professionals
Performance Management
Development
Succession Planning
Selection
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Our Process
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2
Gathered Data literature review job analysis
performance evaluations
Interviewed training subject matter experts
facilitated focus groups
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4
Surveyed each job group to validate the
individual competency models
Identified best practice behaviors for each level
5
Defined each core competency and
finalized associated behaviors
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The Results

• Competency Models for Key Positions

Executive __________________ 12
Competencies 93 Behaviors
Curriculum Developer/ Training
Manager ____________________ 12 Competencies 58
Behaviors
Trainer _______________ 9 Competencies 76
Behaviors
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Close Up of Competencies

• Competencies may be similar across positions
• Differences are in the detailed behaviors
  supporting each competency
• Competency behaviors are specific and measurable
• Competency models for each position will be
  reviewed in the breakout sessions on Tuesday

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Sample of Defined Competency Behaviors ?
Individual Trainer ?

• Defined Behaviors
• Consistently evaluates effectiveness of
  training processes
• Gets involved in design of training
  curriculum
• Actively shares best practices, knowledge and
  expertise with other instructors
• Collaborates with others to develop effective
  training methods
• Maintains flexibility and considers approaches
  suggested by others

Competency Process Improvement Definition Consi
stently improves training curriculum and
processes to meet the changing needs of the
organization.
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Impact of the Competency Model

• GROUP
• INFLUENCE
• Communication
• Influence
• Leadership Management
• Talent Management
• Coaching Developing

• INDIVIDUAL
• DEVELOPMENT
• Personal Excellence
• Self-Development
• Technical Knowledge Education
• Presentation Effectiveness

• ORGANIZATIONAL
• IMPACT
• Financial Responsibility
• Labor Management
• Process Improvement
• Working Knowledge of Operations

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What to expect next

• White paper available on-line
• Self assess through on-line assessment tool
• CHART educational programming focused around
  competency model
• Series of Web seminars delving deeper into the
  actions of these competencies