UTPB UNIV 1001 Freshmen Seminar Chapter 8

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UTPB UNIV 1001Freshmen Seminar Chapter 8

• Relating to Others

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Diversity in Your World

• Diversity The variety that occurs in every
  aspect of humanity, involving both visible and
  invisible characteristics.

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• What diversity do you encounter?

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Examples of diversity

• Different ages
• Ethnicity
• Different languages
• Cultures and religions
• Sexual orientation
• Different restaurants, services, and businesses
• Economic and social background
• Different lifestyles
• Differently abled (disabled), learning styles

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Responsibility

• Responsibility to Yourself
• Be true to yourself
• Apply critical thinking to your views on
  diversity. Are they your ideas or that of others?
• Responsibility to Others
• Treat others with tolerance and respect
• Accept that others have a right to their opinions

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Positive Effects of Diversity

• Leads to successful interactions with
• Neighbors
• Co-workers
• Family and friends
• Instructors and supervisors
• Customers

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Barriers to Understanding

• Stereotypes
• Assumptions are made about a group of people,
  based on one or more characteristics
• Reasons people stereotype
• Seeking order in complex world
• It is quick and easy
• Movies, magazines, and other media encourage
  stereotypes

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Addressing Stereotypes

• 1. In what cases is this stereotype true, if
  ever? In what cases is it not ?
• 2. Has stereotyping others benefited me? Has it
  hurt me ? In what ways?
• 3. If someone taught me this stereotype, why? Did
  that person think it over or just accept it?
• 4. What harm could be done by always accepting
  this stereotype as true?

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Prejudice

• A preconceived judgment or opinion, formed
  without just grounds or sufficient knowledge.
• Causes of Prejudice
• Ethnocentrism
• Jealousy or fear
• Taking on the opinions of others
• Generalizing from negative experiences

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Addressing Prejudice

• Critical thinking is the key to dealing with
  prejudice
• Ask yourself
• Where did I get this attitude?
• Am I accepting someone elses judgment?
• Am I making judgments based on how this person
  looks or speaks or behaves?
• How does having this attitude affect me or others?

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Discrimination

• Denying others opportunities because of their
  race, age, gender, or other differences.
• Being denied jobs or advancement
• Denied educational opportunity
• Denied equal housing, services, access rights, or
  privileges.

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Addressing Discrimination

• U.S. federal law states that it is unlawful for
  you to be denied an education, work or the chance
  to apply for work, housing, or basic rights based
  on your race, creed, color, age, gender, national
  or ethnic origin, religion, marital status,
  potential or actual pregnancy, or potential or
  actual illness or disability.

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Addressing Discrimination

• 1. Be responsible for your own behavior.
• 2. If you witness a discriminatory act or feel
  that you have been discriminated against, decide
  who you want to approach to deal with the
  situation.
• 3. At each decision stage, weigh all the
  positive and negative effects and evaluate
  whether the action is feasible.

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Fear of Differences

• Fear of unknown is human nature.
• Expand your knowledge and fear will decrease.

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Accepting and Dealing With Differences

• Avoid judgments based on external
  characteristics.
• Cultivate relationships with people of different
  cultures, races, perspectives, and ages.
• Education yourself and others.
• Be sensitive to the needs of others.
• Listen to perspectives that challenge yours.
• Look for common ground.
• Help other people no matter how different they
  are.
• Explore your own background, beliefs, and
  identity.

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Expressing Yourself Effectively

• Communication Styles
• Intuitor
• values ideas more than details
• Senser
• Prefers details and the here-and-now
• Thinker
• Deal with things logically and analytically
• Feeler
• Concerned with people and emotions

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Identifying Your Styles
What are you?
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Power of Body Language

• Become aware
• Do not contradict your words with your body
  language
• people believe body language more
• note cultural differences

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Overcoming Communication Problems

• Problem Unclear explanation
• Solution Support ideas with examples
• Problem Limited knowledge of audience
• Solution Think about who audience is
• Problem Faulty timing
• Solution Choose optimum listening
  conditions

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• Problem Stereotyping
• Solution Look past external appearance
• Problem Attacking the receiver
• Solution Send I messages
• Problem Passive or aggressive
• Solution Become assertive (Tables 8-3)

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Communication Success Strategies

• Think before you speak.
• Speak promptly.
• Communicate in a variety of ways,
  and be sensitive to cultural differences.
• Be clear and precise.

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Relationship Strategies

• Make personal relationships a high priority.
• Invest time.
• Spend time with people you respect and admire.
• Work through tensions.
• Refuse to tolerate violence.
• Show appreciation.
• If you want a friend, be a friend.
• Take risks.
• Keep personal problems in their place.
• Find ways to cope with break-ups.

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Conflict Strategies

• Identify and analyze the problem.
• Brainstorm possible solutions.
• Explore each solution.
• Choose, carry out, and evaluation the solution.

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Giving Constructive Criticism

• 1. Criticize the behavior not the person
• 2. Be strategic and discreet.
• 3. Define specifically the behavior you
  want to change.
• 4. Criticize one behavior at a time.

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Giving Constructive Criticism

• 5. Balance criticism with positive words.
• 6. Stay calm and be brief.
• 7. Explain the effects caused by the behavior.
• 8. Offer help in changing the behavior. Lead by
  example.

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Receiving Criticism

• 1. Listen before you speak up.
• 2. Think the criticism through critically.
• 3. If criticism is constructive and you accept
  it, say so.
• 4. If it is unconstructive, you may not want to
  respond at that moment.

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Receiving Criticism

• 5. If it is constructive, ask for suggestions of
  how to change the criticized behavior.
• 6. Before the conversation ends, summarize the
  criticism and your response to it.
• 7. If you feel that the criticism is valid, plan
  a specific strategy for correcting the behavior.

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Working well in groups

• Get involved
• Be organized
• Be willing to discuss
• Keep your word
• Focus on ideas, not people
• Play fairly

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Effective Leadership

• Define and limit projects
• Map out who will perform tasks
• Set the agenda
• Focus progress
• Set the tone
• Evaluate results

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