HF Training Challenges and Solutions at Austrian Airlines

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HF Training Challenges and Solutions at Austrian
Airlines
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Contents

• Austrian Technik Facts Figures
• Types of HF Training at Austrian
• Basic HF
• Recurrent HF
• Challenges and Solutions
• Safety Management Human Factors
• Future of HF Training

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Facts Figures

• Austrian Airlines 8000 employeesFleet 99
  A/C
• Austrian Technik 1200 employees(appr.700
  Certifying Staff)EASA Part-145 AMO and FAA
  FAR-145 Repair Station http//www.austriantechnik.
  at
• Main base Vienna maintenance for all jet
  aircraft (64 A/C)
• Beginning of Human Factors Training Dec.2000
• since then approximately 700 trainings
  performed

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Types of Human Factors Training

• Basic- i.a.w.Part-147 within category A,B1 and
  B2 courses- for certifying staff with
  grandfather rights- for qualifying staff- for
  administrative personnel- for workshop staff-
  for planning staff- customized HF Basic
  Trainings for 3rd party customers (not
  necessarily from the aviation industry)

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Types of Human Factors Training

• Refresher Trainings- in accordance with EASA
  Part-145- customized HF Refresher Trainings for
  3rd party customers

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Challenges and Solutions

• End of the year 2000 no rules for HF training in
  place gt management decision to perform these
  trainings to be prepared for JAR-66
  (01/06/2001)- acceptance by staff very low- HF
  is not a technical issue, so why do certifying
  staff need it?- HF was considered to be a
  psychological traininggt people were in a
  way afraid of it- no budget

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Challenges and Solutions

• - no appropriate training for the instructors
  available- not a lot of training material and
  manuals available
• Within the first years of HF Training the big
  issues were the budget and the commitment of
  management people wanted senior management
  personnel to show up at least at the beginning of
  the course (or to attend the whole course)

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Challenges and Solutions

• Refresher trainings- for the first continuation
  period how to update the school notes,
  implementation of actual incidents/accidents/eve
  nts that happened in our own company- reasons
  for attending this psycho-training again and
  again..- still the commitment by
  management- the gap between theoretical
  contents and practical experiences in every
  day life- struggling against the idea of
  conducting web based refresher training
  only!!!!!

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Challenges and Solutions

• Solutions- more and more management staff could
  be convinced to attend- implementation of EASA
  Part-145 forced everybody in the technical
  department to attend, not only certifying
  staff- additional contents of the training, such
  as MEDA investigations practical examples
  of maintenance errors at Austrian Technik,
  their analysis and resulting preventive
  actions.- regular change of practical parts of
  the training (games, videos A/C visits to find
  out possible sources of human error,)

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Challenges and Solutions

• - Maintenance Info / Safety Info to spread
  important facts about maintenance (mostly
  HUMAN) errors - collection of ideas for
  improvement of working environment, tools,
  etc.- regular information about improvements-
  co-operation with trade union representatives
  (shop stewards)- close co-operation with other
  training organizations / Part-145 AMOs for
  exchange of experience, training materials and
  ideas

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Challenges and Solutions

• but most of all
• - ALWAYS listen to people's concerns, problems
  in every day life!!!

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Safety Management Human Factors

• 01.Jan.2009 ICAO Safety Management System
  becomes mandatory also for maintenance
  organizations- big chance to update HF training
  contents for the next continuation training
  period - involve people from working level more
  and more in hazard and risk identifications but
  also in error prevention and therefore in daily
  human factors issues- implementation of
  internal reporting systemwe wanted to have
  such a system for HF since years gt now there
  is no excuse for not having it!

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Future of HF Training

• - we want to train more people to become HF
  instructors peers for continuation trainings
• - we definitely train more people to become a
  MEDA investigator (important relation to HF
  training)
• - more practical examples planned resulting
  from incident analysis we create real life case
  studies were people might make the same
  mistakes as in every day life