Quality Standards for Social Services

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Quality Standards for Social Services Conference
in Cork, November 2004
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Peter Herrmann, European Social, Organisational
and Science Consultancy
Standard of Dynamism Dynamics of Standards
Standard de dynamisme la dynamique des
standards
Standard der Dynamik Dynamik von Standards
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Peter Herrmann, European Social, Organisational
and Science Consultancy, Aghabullogue
Décrire lépoque, ce nest pas la refléter
passivement, cest vouloir la changer (Sartre)
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• general remarks on the meaning of quality
• looking at questions of contemporary approaches
  to quality and the shift of social control
• quality a matter of social rights
  and societal and social responsibility.

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Cork European Capital of Culture in 2005
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Celebrating the heritage Refurbishment and
Renewing
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The European Project A Project for the people
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Qualifying something putting it into context
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Qualifying something putting it into context
External points of reference
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Qualifying something putting it into context
External points of reference Internal point of
reference
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Qualifying something putting it into context
External points of reference Internal point of
reference Giving meaning
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Quality
Meaningful description by categorisation
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Quality
Meaningful description by categorisation Moving
from an object or process as such to Something
for itself, something meaningful
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Aims and Values
Services Serving people and serving goals and
objectives
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Aims and Values
Eternal objective laws
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Aims and Values
Eternal objective laws Decisions grounded in power
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Quality-Assessment
write down procedures of your production
ensure their implementation open up for control
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Quality-Assessment
From social relationships to Systems of norms and
standards
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S T A T U S
P O W E R

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RUL ES
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S T A N D A R D S
N O R M S

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Quality-Assessment
Formal law versus Material Law A skeleton
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(No Transcript)
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Quality-Assessment
Formal law versus Material Law A skeleton with
nice clothes
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(No Transcript)
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Finding criteria Looking for categories
Marketability Professionalism
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Finding criteria Looking for categories
Cogito, ergo sum Consumo, ergo sum Observo, ergo
sum
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Finding criteria Looking for actors
Defining stakeholders De-Fin(d)ing
interests Accepting partners and Defining
responsibilities
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Turning matters back on their feet
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Turning matters back on their feet
The service provider and
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Turning matters back on their feet
The service provider and The coordination
between service provider and service expected
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• Individual Inter Esse

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• Individual Inter Esse
• Organisation as Compromise of values

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• Individual Inter Esse
• Organisation as Compromise of values
• Ownership or Environment and Institutional
  Framework

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• Individual Inter Esse
• Organisation as Compromise of values
• Ownership or Environment and Institutional
  Framework
• De-Subjectivation or Professionalism and
  Social Rights

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• Individual Inter Esse
• Organisation as Compromise of values
• Ownership or Environment and Institutional
  Framework
• De-Subjectivation or Professionalism and
  Social Rights

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Wer/Who/Qui Eigentum als Frage der Motivation
the ownership as question of motivation
Propriété une question de la motivation
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Was/What/Que Qualitaet als Frage
professioneller Standards und sozialer Rechte
Quality as question of professional standards and
social rights qualité une question des normes
professionelles et droit sociaux
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Wie/How/Comment Verfahren Kontextualisierung
und Beruecksichtigung des sozialen
Zusammenhangs Procedures contextualisation and
consideration of the social context procéder
contextualisation et prise en considération le
contexte social
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Approaching quality will reduce costs but
approaching costs will reduce quality. (Franz J.
Stoffer Kostensenkung ist zu wenig Kommentar in
SOZIALwirtschaft actuell 17/04 3)
Travailler sur la qualité réduit les coûts, mais
travailler sur les coûts la qualité. (Franz J.
Stoffer Kostensenkung ist zu wenig Kommentar in
SOZIALwirtschaft actuell 17/04 3)

• Wenn man auf die Qualitaet los geht, sinken die
  Kosten, doch wenn man auf die Kosten los geht,
  sinkt die Qualitaet.
• (Franz J. Stoffer Kostensenkung ist zu wenig
  Kommentar in SOZIALwirtschaft actuell 17/04 3)

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• Approaching quality will reduce costs but
  approaching costs will reduce quality.
• (Franz J. Stoffer Kostensenkung ist zu wenig
  Kommentar in SOZIALwirtschaft actuell 17/04 3)

Wenn man auf die Qualitaet los geht, sinken die
Kosten, doch wenn man auf die Kosten los geht,
sinkt die Qualitaet. (Franz J. Stoffer
Kostensenkung ist zu wenig Kommentar in
SOZIALwirtschaft actuell 17/04 3)
Travailler sur la qualité réduit les coûts, mais
travailler sur les coûts la qualité. (Franz J.
Stoffer Kostensenkung ist zu wenig Kommentar in
SOZIALwirtschaft actuell 17/04 3)
42
Peter Herrmann, European Social, Organisational
and Science Consultancy, Aghabullogue
Décrire lépoque, ce nest pas la refléter
passivement, cest vouloir la changer (Sartre)