Office of Information Systems Human Resource Analysis

1
Office of Information SystemsHuman Resource
Analysis

• Presented by Diana Blake
• to the CMIS Advisory Committee
• December 21, 2001
• Revised January 24, 2002

2
Two Main Units

• Application Development Services
  Referred to as the AD Unit Diana Blake,
  Associate Director (Focus of todays
  meeting)
• Technology and Systems Coordination Referred to
  as the TSC Unit Mike
  Wonderlich, Associate Director (Focus of next
  meeting)

3
Current ISO Organization Chart

• (See handout)
• Shows general scope of responsibilities
• Reflects reporting alignment
• Provides names and titles of resources
• Is updated and distributed periodically
• But . . .
• Does not tell the whole story

4
AD Unit Services

• Provide application development services and
  operational support (including on-call support)
  for 19 administrative systems
• Provide consulting and application support for
  other department projects, e.g., Imaging Project,
  Enterprise Portal Project, LAAP Grant Project,
  SGA Internet Voting
• Provide project management on some projects,
  e.g., FAMIS/Oracle Financials, Parking Services

5
AD Unit Services (Cont.)

• 10 Vendor-Supplied Applications
• Billing and Receivables System (BRS)
• Degree Audit Reporting System (DARS)
• Facilities and Financial Mgmt. Sys. (FAMIS)
• Financial Aid Management System (FAMS)
• Financial Records System (FRS)
• Human Resource Information System (HRIS)
• Oracle Financials
• Parking System
• Resource 25
• Schedule 25

6
AD Unit Services (Cont.)

• 9 Homegrown Applications
• Annual Financial Reports (RPT)
• Budget System (Budget)
• Facilities Estimating Program (BART)
• Fixed Assets Inventory (INV)
• Housing Food Service Food Stores (HOU)
• K-State Access Technology System (KATS)
• Student Information System (SIS)
• Student Loan Reporting (LON)
• Union Business Office (BUS)

7
AD Unit Numbers

• Employ 31 people (27 FTE)
• Full-time staff 25
• Part-time staff 2
• Students 4
• Total 31
• Full-time staff classifications
• Classified 11
• Unclassified 14
• Total 25
• AD Support position 1 (Nick Nickel)

8
AD Unit Numbers (Cont.)

• Vacant positions
• Full-time 1 (HRIS APA II)
• Student 1 (FAMIS)
• Total 2
• Staff nearing retirement 5
• Anticipate a minimum 20 turnover in full-time
  staff in the next 2-3 years (5 / 25 20)

9
AD Unit Technical Environment

• 7 Application Vendors
• Oracle
• PeopleSoft
• Prism
• SCT
• T2
• Universal Algorithms
• Miami University of Ohio

10
AD Unit Technical Environment (Cont.)

• 11 Application Languages
• Access 97
• ADS/O
• Cobol for MVS
• Edify Electronic Workforce
• Java
• MicroFocus Cobol
• Oracle Forms and Reports
• Oracle PL/SQL
• PeopleCode
• Perl
• SQR

11
AD Unit Technical Environment (Cont.)

• 9 Application Development Tools
• Access 97
• Crystal Reports
• Edify Electronic Workforce
• Oracle Developer/2000
• PeopleTools 7.6
• Power Builder
• Oracle Reports/2000
• TSO
• Wylbur

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AD Unit Technical Environment (Cont.)

• 3 Types of Databases and Several Versions
• IDMS DB/DC 14.1
• Microsoft Access
• Oracle 7.3.4, 8.1.6, 8.1.7
• 4 Hardware Platforms and Operating Systems
• HP NetServer Windows NT
• IBM 2003 Server OS390 MVS
• Novell Server Novell
• Sun Solaris Unix

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AD UnitDistribution of Resources
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AD Unit Resource Concerns

• Critically low number of resources supporting
  each administrative system
• Staffed at maintenance level only
• Many applications have little or no back-up
• May cause shortcuts to be taken
• No time to focus on quality or process
  improvements
• No resources available for major projects which
  often results in slow progress and missed
  deadlines

15
AD Unit Resource Concerns (Cont.)

• Disparate and complex technical environment
• Requires staff to develop specialized skills
• Requires expensive specialized training
• Severely limits ability to cross-train and
  reallocate resources as needed to meet customer
  needs
• Difficult to create synergy between teams
• No Project Managers to manage projects or to
  assist in integrating project management
  methodology into daily operations

16
AD Unit Resource Concerns (Cont.)

• Some positions have strings attached
• Funding provided by other departments rather than
  centrally
• Requires negotiation of dollars and SLA
• Requires ongoing monitoring of services
• Requires renegotiation of dollars and SLA in
  order to reallocate resources, or change level or
  type of services

17
AD Unit Resource Concerns (Cont.)

• New and constantly changing technology
• Major system enhancements or replacements are
  major hardships in staffing, office logistics,
  hardware
• Significantly increases the complexity and
  functionality of the applications
• Require existing staff to support the current
  system while they learn the new system
• Require additional resources with specialized
  skills
• Cause some staff to be frustrated and left behind
  because they can not keep pace

18
AD Unit Resource Concerns (Cont.)

• Assistant Directors are overloaded
• Supervise staff
• Monitor application development services
• Manage customer relationships
• Provide operational support
• Perform systems analysis
• Provide programming/coding
• Assist in troubleshooting
• Must constantly learn new technology
• Provide consulting to other departments
• Act as project manager on some projects

19
AD Unit Suggestions to Consider

• Add appropriate number and type of resources to
  provide the quality and quantity of services
  needed
• Application developers
• Application server developers/administrators
• Quality assurance specialist
• Project managers
• In-house technical trainer/coordinator
• Reduce number of disparate technical platforms
• Centrally fund all positions
• Reduce time to fill vacant positions
• Increase training budget