eCATS Overview

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eCATS The Honeywell Web-based Corrective
Action Solution Overview
Honeywell Confidential Proprietary
Last Revised January 14, 2002
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What is eCATS?

• A web-based system for managing all aspects of
  corrective action within Honeywell.
• Available through the Honeywell Intranet and
  external Internet
• Intended to handle all types and sources of
  corrective action
• Internal (systems/process audits, product
  non-conformances, metrology, etc.)
• Customer (returned product, customer audit
  findings, etc.)
• Regulatory (ISO registrar findings, government
  issues, etc.)
• Supplier (supplier audit supplied product
  non-conformances)
• Health Safety
• eCATS is a Shared System
• Allows for initiation of C/A at one site and
  response at another
• Metric roll-ups across sites/SBEs/SBUs
• Developed within Honeywell
• eCATS developed and maintained by Honeywell IT
  organization based on conversion of original
  Honeywell QA developed client-server product
  (CATS).
• Functionality is based on input from across
  Honeywell.

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Manages All C/A Life-cycle Phases

• Initiation - Collects Problems/Issues/Findings
• Issues are segregated by type to allow for better
  filtering reporting.
• Requirements for response can be determined by
  the Requester.
• Owners are notified through E-mail of issues as
  they are assigned.
• Response - Responses can be entered directly into
  the system by Owners
• Owners can be asked to respond with Direct
  Causes, Contributing Causes, Root Causes,
  Specific Actions, Preventive Actions, Systemic
  Actions, Investigation Activities, Other
  Products/Processes affected by the finding.
• All required actions require a date that the
  action will be completed.
• Approval - All response approvals are done
  electronically within eCATS
• Follow-up/Effectiveness - System tracks audits
  that ensure actions have been implemented and are
  effective.

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Why was eCATS created?

• Non-standard Image to Customers and Suppliers
• Each site provided different requirements and
  forms to suppliers
• Each site responded to customers with different
  formats and terminology
• Fragmented Processes and Systems
• Across Honeywell, each site duplicated effort by
  creating unique CAR processes and systems to
  manage them
• Within each site, there was often multiple system
  to manager different types of corrective action
• Customer Requested
• Supplier Issues
• Internal Audit Findings
• Duplication of CARs within Honeywell when sites
  do business with each other.
• No Visibility into Issues Across Organization
• No ability to roll-up metrics, reports by SBE/SBU

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Benefits of using eCATS

• Usage by multiple sites and functions establishes
  a one company image to external customers and
  suppliers
• Currently being used in approximately 60
  Honeywell sites in North America, Europe and
  Asia
• Facilitates process standardization within the
  Company
• Allows for digitization of many previously
  paper-based processes
• Suppliers can respond directly through the
  Internet to issues rather than responding to
  manually to faxes or E-mails.
• Simplifies Training
• A single method to handle all documentation of
  problems and their resolution
• Allows all issues associated with a product or
  process to be located in one place for historical
  review and trending.
• Integrated with E-mail and Compatible with
  Microsoft Office tools
• Automatic E-mail notifications of many events
  including New/Past Due/Coming Due CARs,
  Approvals needing to be accomplished, Scheduled
  Reviews, etc.
• Reports/Forms can be exported to MS Excel and
  Word as appropriate.

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Existing CATS Deployed Widely Across
HoneywelleCATS will be rolled out to sites
using legacy CATS system throughout 2002
FMT - Kansas City Stand-alone system
ES - South Bend
ALS RO - South Bend
ES -Toronto
HPG - Salt Lake City
ES - PEI
HPG - Earth City
ALS RO - Dayton
ALS RO - Kingman
ES - Montreal
AES-Urbana
HPG - Harbor City
.
HPG - El Segundo
ES - Torrance
ALS RO - Allentown
ES -Mexicali
HTSI - Columbia
AES - Deer Valley
Polymers - Hopewell
AES - Bell Road
ES - Rocky Mount
ES - Phoenix
ES - Greer (OEM RO)
ES -Tempe
AES - Clearwater (GNO)
HPG - Alliance
Hamburg
HTSI - Phoenix
ES-Waterford
ES - Tucson
ALS RO - Houston
ES - Anniston
HTSI - Tempe
HPG - Elliot Road
Power Systems - Albuquerque
HTSI - Tucson
ES - Bournemouth
ES - Yeovil
Aftermarket Services (3) - Commerial RO,
Military RO, Distribution
AES - Customer Support (Multiple Sites)
China-JV
ALS RO - Feltham
Raunheim
ES - SECAN
Singapore
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eCATS Highlights

• Available through Internet or Honeywell Intranet
• No firewall password needed for internal users
• Accessible to both suppliers and customers.
• Since eCATS is browser-based, no installation is
  necessary
• I/T desktop support is reduced.
• User ID / password security ensures
• Users can only edit items where they are
  authorized.
• Suppliers/Customers can only view/edit data
  associated with their company.

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eCATS Highlights - Functional Organization
Data Maintenance All activity associated with
initiation, response, approval, follow-up
reviews, etc. takes place here.
Browse/Export Allows users to create simple or
complex queries including specifying specific
fields to extract from eCATS.
Reporting Provides a variety of pre-formatted
reports (CAR forms, Open CAR reports, etc.)
Administration Allows authorized members of each
local site to maintain site specific information
such as user accounts, suppliers, code tailoring,
etc.
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eCATS Highlights - Awareness
eCATS Keeps Users Informed About Their Issues
Each user has a personal listing of issues that
pertain to them

• E-mail is sent automatically when triggered by
  events such as
• New CARs initiated
• Approvals are needed
• Change in status / due dates / owners

• Nightly E-mails keep users notified about
• Past Due CARs
• CARs that are coming Due
• Upcoming Follow-up Reviews

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eCATS Highlights - Initiation
Corrective actions can be shared between sites
eCATS accommodates both product and process based
issues
Standard codes allow for consistent metrics, but
can be tailored by site.
Required responses can be tailored by the
Requester
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eCATS Highlights - Teams
eCATS allows for team members to be recorded with
corrective actions. Team members can also
collaborate on responses.
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eCATS Highlights - Response
Specific required categories that help organize
responses. Categories use same terminology as
common Honeywell corrective action workshops
Completion dates must be provided with each
required action.
Direct Cause
Contributing Causes
Root Cause
Specific/Containment Actions
Preventive Actions
Systemic Actions
Investigation Activities
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eCATS Highlights - Approvals
All approvals are handled electronically.
Only authorized individuals are able to approve
CARs.
Automatic E-mails notify when approvals are
necessary
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eCATS Highlights - Follow-up/Effectiveness
Follow-up reviews that verify implementation of
actions, and Effectiveness reviews to verify
their effectiveness at resolving the issue, can
be optionally scheduled.
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eCATS Highlights
eCATS keeps an audit trail of all historical
activity associated with CAR.
External files such as pictures, spreadsheets and
other documents, can be appended to a CARs for
later retrieval and viewing.
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eCATS Highlights - Queries
Users can save frequently used filters for future
retrieval and use.
eCATS always assumes users want to see their
local data. However, internal users can search
data across Honeywell.
Quick Filters allow for fast queries on
frequently used fields.
Additional Filters allow users to build complex
queries on any fields collected in eCATS
including wildcard searches of text fields.
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eCATS Highlights - Reports / Exports
Browse/Export features lets users select their
own fields to view/export.
Standard Report features allow users to view
pre-formatted reports and forms in HTML or render
them in Word/Excel.
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For More Information About eCATS...

• Contact
• Doug Brooks
• Honeywell ESS
• Mail Stop M223
• 11100 N. Oracle Road
• Tucson, AZ 85737
• Phone [phone]
• E-mail doug.brooks_at_honeywell.com