Endtoend Performance Management

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End-to-end Performance Management

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Indicative Software, Inc.
Technology-independent performance monitoring of
the entire value chain

• Founders original members of HP OpenView team
• Core team with over 100 yrs experience in
  network, systems service mgt software
  development
• Focused on technology independent enterprise IT
  management of application services
• Simplifies management of complex environment
• Filling in gaps, eliminating blind spots,
  complementing existing tools with seamless
  flexibility to grow
• Provides rapid problem isolation through
  end-to-end performance monitoring and automated
  actions
• Inside and outside the 4-walls including 3rd
  parties
• Optimizes IT investments with actionable
  information to management, helpdesk and
  operations
• Discovers pending issues before customers do
• Shipping Indicative 6.5
• 35 million invested in research development
• Over 300 companies using the technology today
• Europe, Asia, Australia, South America and USA

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IT needs to evolve from reactive break fix it

• Focus on Business Service Performance

Focus on Service Level Performance (w/customers)
Focus on Application Systems Performance -
(Mid-market Requirement)

• Focus on Infrastructure Availability (Mid-market
  Requirement)

73 of problems reported by end users through the
service desk are not detected by infrastructure
management Forrester April 2004
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Indicative approach to management
Most cost effective solution for end-to-end
management
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Record user transactions for playback
Windows, Web, Terminal-based, Java
Build a contextual service model
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Auto-discover Data Center components
Out-of-box service models
Including interdependency modeling
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Set baselines and thresholds
Based on actual usage
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Actively test to find problems before users do
Including data and events from MS MOM, Perfmon
counters, HP NNM, BMC Patrol and 22 other tools.
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Dashboard view by role and location
By moving from reactive management to service
management, IT will improve service quality
reduce Unix and Windows labor costs by 20 and
32, respectively. Gartner October 2003
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Representative customers
E-applications have become so significant to the
company that we are having to monitor them
constantly and respond proactively to
problems.users are now much more satisfied with
BMWs e-mail system, and unnecessary costs have
been avoided. Statistics provide historical
feedback on availability and causes of
bottlenecks. Planning is becoming more reliable
too - BMW AG
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IndicativeProduct Structure
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Firehunter Product Structure
Before Indicative
Operations
Planning
Help Desk
SLA Report
Health
Bundled Service Models
Firehunter Core Product (Firehunter/PRO)
Email
News
VoIP
Web
Network
VPN
ECom
Network Plug-ins Provide detailed
measurements and integration with other net
mgmt tools
VPN Plug-in Provides detailed
measurements and integration with other net
mgmt tools
E-Commerce Plug-in Provides detailed
measurements and integration with other E-Com
tools
...

Service Management Applications
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Indicative 6.5 (current version)
New Capabilities in 6.5
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Indicative 7.0 (May 05)
Data
New Capabilities in 7.0
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Supported Technologies
Foundation for a flexible future
(future release)
IIS
Apache
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• For a demonstration of end-to-end performance
  monitoring go to
• www.indicative.com/demo.html
• (recommend IE browser for best viewing)

Indicatives enterprise performance management
solution is easy to set up, easy to use,
full-featured, and powerful. Indicative is
particularly strong at linking real-time
performance measures with service-level
agreements. InfoWorld Test Center, Mar. 4th
2005