Digital Imaging Guidelines

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IMSNPositioning
Partner
Smart.
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Purpose of this presentationThis
presentation is intended for those members and
their associates that already have a general
understanding of IMSN. Please review with other
internal organization on how to position the
benefits of this network to your customers
Partner
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How Can Sales Leverage the IMSN?

• Partner with the network to offer your customers
  technologies outside your core business
• Provide a complete end-to-end solution, without
  having to be proficient within all technologies
  or vendor lines
• Win large national multi-location
  projects outside your companies
  geographic reach

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How Can Sales Leverage the IMSN cont?

• Provide a more effective and efficient project
  management process
• Support all of your customers service and support
  needs
• More quickly respond to your customers needs

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Sales Benefits

• Allows you to increase your revenue and margin
  opportunity
• Provide better customer service and support to
  help you win future deals
• Differentiate your companies offerings from your
  competition
• Manage partnerships with other members and serve
  as the trusted advisor and consultant to your end
  customer
• Business development resources and tools
  available to help you win business with new and
  prospective customers
• Tools and Resources available via link from
  IMOnsite or visit www.ingrammicro.com/imsn

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How Can Marketing Leverage the IMSN?

• Through your partnership with the network, your
  company can market itself as having a broad range
  of service and support capabilities
• Market your company as an IT general contractor
  and project manager with specialization in
  various technologies
• Include IMSN capabilities and reach on your
  companys marketing collateral, web site and
  presentations
• Leverage your partnership to create case studies
  that highlight your capabilities and help win new
  business
• Contact the IMSN team if you have a case study
  that shows the value of being in the network. If
  used, will be communicated out to through the
  channel.
• North American coverage capabilities to customers
  at field-based marketing events and sales
  presentations

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Marketing Benefits

• Differentiate your companies offerings from your
  competition
• Increase effectiveness of lead generation
  activities by leveraging your companies
  capabilities through partnerships
• Ability to market your company
  as having North American coverage
  and support

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Marketing Benefits cont

• Leverage best practices from other network
  members
• Tools and resources available to help you market
  your capabilities through IMSN
• Tools and Resources available via link from
  IMOnsite or visit www.ingrammicro.com/imsn
• Field marketing resources to help create demand
  generation or branding campaigns. See your
  Ingram Micro Account Executive or IMSN Business
  Development Manager

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How Can Operations Leverage the IMSN?

• Through leveraging IMOnsite, IMSNs web-based IT
  services platform, you can easily manage all of
  your service projects
• Identify a service partner with the appropriate
  technical skill set and geographic coverage
• Set up new customer sites and locate local
  service partners with GeoMatch
• Create online work-orders, dispatch, approve
  invoices and billing
• Search for resources within your own organization
• Manage detailed information about your resources,
  including contact details, skills and
  authorization levels

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Operational Benefits

• Increase speed to work order acceptance and the
  project implementation process
• Integrate IMOnsite with internal business service
  management applications to access one database
• IMOnsite accessible 24/7 from any internet
  connection
• Quickly locate partners through simple ZIP code
  and technical skill set searches
• Easily manage multiple site projects with
  different service partners

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Operational Benefits

• Easily manage multiple site projects with
  different service partners
• Partner within Canadian and U.S. markets, by
  supporting currency for local and cross-border
  transactions

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Partnership Example I -

• The Need IMSN member has a client who has data
  centers throughout the US and doesnt have the
  geographic reach within their own organization  
• The Task  To complete inventory of all their
  complete assets at each locations.  Service
  Partners were provided an Inventory Checklist to
  list all complete assets, where the assets were
  located, asset tag serial , model s
• The Results  By leveraging the IMSN, each
  location was completed to satisfaction and the
  lead member was able to quickly complete the
  project that was outside their reach

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Partnership Example II -

• The Need Install large, expensive plotters at
  various locations throughout the country to a
  partner who was frustrated with their current
  provider because the plotters often arrived with
  broken or missing parts. The lead provider
  doesnt have the geographic reach within their
  own organization
• The Task Knowing they had the Ingram Micro
  Service Network behind them, they streamlined the
  process by drop-shipping the plotter to one of
  the IMSN partners first, for inspection
• The Results By leveraging the network the
  new approach won the lead
  provider a new client, doubled
  their profits -- and transformed a simple
  repair business into ongoing hardware
  sales and
  installation services

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Partnership Example III -

• The Need IMSN member had a large customer that
  notified them on a Thursday afternoon around 3
  p.m. that a computer virus had affected over 80
  locations. They needed to dispatch a technician
  to visit more than 80 sites in the next 24 hours
  to resolve the virus problem
• The Task Leveraging the IMSN Project Deployment
  team, they were able to manage the entire process
  from the geo match to the completion of the call
• The Results Within 24 hours they had over half
  the sites completed by Monday (only 16 business
  hours after initial call) all 80 sites were close
  to completion. Without the support of the IMSNs
  Project Deployment Team, they would not have been
  able to deliver the service needed to their
  customer.

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IMSN Resources

• IMSN Call Management Center
• Staffed 5am 5pm Pacific time, Monday Friday
• Supervisory support after hours and on weekends
• IMSN Business Development Managers
• Resources available to help you win business
• Help train internal organization on the value of
  IMSN
• Project Deployment Services
• Assistance with large scale rollouts
• IT Staffing Services
• Assistance with locating trained personnel for
  project-based, temp-to-hire or direct-placement
  basis

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IMSN Key Contacts

• IMSN Call Center 800-235-4128
• Laura Nunez
  
  Call Center Supervisor, Escalations
  714-382-4375
• Patti Chenard
  
  IMSN Project Manager 714-382-4896
• Jamie Siffringer
• New Membership Specialist
  800-456-8000 x67028
• Brian Weaver
  
  Manager, Services Business Development
  800-456-8000 x64803
• Michael Giambanco IT Staffing
  800-456-8000 x67052

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