If you were absent on Thursday

1
Learning Goals

• Know how to prepare for, conduct, and follow up
  on feedback effectively
• Describe how to use feedback as a way to improve
  ones own performance
• Be able to identify the components of a standard
  business letter

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Human Relations Model

• Mentor Role Competencies
• Understanding Self and Others
• Developing Subordinates

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Performance Evaluations A Coaching Approach

• Developmental helping people build skills

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The Challenges

• Performance is complex
• People are very sensitive to criticism
• Both monitoring and communicating take time
• It can be very hard to prove nonperformance
• Mistakes can lead to lawsuits

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How to Make Feedback Effective

• Preparation

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How to Make Feedback Effective

• The exchanges themselves

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Receiving Feedback
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The Overzealous Manager

• A 332 Drama

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The ScenarioJess Schultz is the new Corporate
Compliance Officer of HealthWest of Nittany
Valley, a national chain of rehab hospitals.
About to counsel Marty LeFete, who reports to
him. She has scolded employees for improper
handling of waste and has filed her own
Compliance Violation Reports with HQ. Nurses
are irate and he is a bit concerned