Delaware Technology Conference 2004

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Delaware Technology Conference 2004

• October 19, 2004

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Whats Happening or NOTinInformation Technology
Aldona Valicenti Vice President Oracle Public
Sector Oracle Corporation
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These Phrases Still Spoken

• Doing more with less
• Lets prioritize what we need to do
• Cautiously optimistic about the budget
• Consolidation of the infrastructure, email
  systems
• We need to improve performance
• Systems are old and breaking
• We need enterprise solutions

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State Governments Are

• Large or Largest employer in the state
• Providers of diverse services e.g. building roads
  to distributing benefits to families and children
• Distribution mechanism for Federal 's
• Key players in driving business in each state
• Building schools
• Office buildings
• Purchasing goods and services

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State Governments Are

• Policy Support providers for K-12
• Guardians of the Legal System
• Enforcer of Laws
• Provider of Public Safety
• Economic Developers
• Major investors of retirement
• funds
• Largest consumer of medical plans

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State Governments Are

• Protectors of democracy
• Protectors of privacy and identity
• Protectors of the environment
• Many more functions

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State of States, Counties, Cities

• Survived greatest downturn in revenue past few
  years
• www.nasbo.org
• www.nga.org
• Economy still recovering
• More taxes rare exception Virginia
• Aging population to double as baby boomers mature
• Federal funds to states reduced Road Fund, TANF
  funds not all reauthorized
• Retirement funds in trouble

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State of States, Counties, Cities

• Many workers retirement eligible
• Few new workers hired
• Citizens want service flexibility convenient
  hours, multiple channels, more payment options
• Tax codes outdated taxing declining businesses
• Homeland security requirements continue to grow
  e.g. airports, dams, bridges, railroad tracks,
  electricity grid

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State of States, Counties, Cities

• Public Health programs and facilities under
  funded
• Required to protect personal/medical citizen info
  e.g. HIPAA
• Implementing performance metrics (e.g. WA, IA)

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Whats Happening?

• Government fixing/redesigning processes through
  consolidation and elimination
• Examining "old" ways of doing things/justification
  to continue
• Privatizing business processes and operations
  e.g. FL outsourced the HR function

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Whats Happening?

• Examining asset investments
• Fleets of cars, warehouses, parks, golf courses
• Closing buildings
• Moving citizens to self-service
• Car registration, benefit registration, tax
  returns
• Raising income levels to receive benefits
• Many states doing this to control Medicaid costs

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Whats Happening?

• Move businesses to electronic transactions with
  state
• Provide government employee self service portals
• Move to reverse auctions for commodities
• Move to customer service through Internet and
  wireless transactions

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Where Does IT Come In? Everywhere

• Internet sites for citizens, businesses to
  conduct transactions in a secure environment
  unit costs decrease to deliver
• Tax revenue generated faster and error free
  reducing the cost of processing
• General public self service for car registration,
  forms delivery, park reservations, benefit
  enrollment, employment services, etc

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Whats the Enterprise in Government?

• Federal
• State
• Local

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The Nature of IT Investments

• Like a building, IT needs a plan, blueprints,
  determined functions, etc
• Adhere to standards, plan for changes, process to
  deal with users' new/additional needs
• Improve performance
• Emphasis on enterprise

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Enterprise Approach Enables

• Redundancy identification
• Consolidations and centralizations
• Process views
• Establishment of governance structures
• Sharing resources

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Solutions and Trends

• Consolidations ongoing e.g. data centers, server
  farms, call centers
• Leveraging ERP implementations for common systems
  
• HR
• Budgeting
• Financials
• Asset management

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Solutions and Trends

• Citizen/business e-gov portals for transactions
• Tax amnesty programs, e-gov enabled
• General citizen self-service
• E-learning, on campus and state-wide programs

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Operation Challenges

• 24 x 7 for REAL
• Knowledgeable state employees
• Legal barriers
• Funding multiple channels of service

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What Will It Take?

• Robust, reliable, and recoverable computing
  infrastructure
• Security, security, securityphysical and cyber
• Privacy protection
• Trained employees

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Voting Critical Enterprise Process

• Education of workers and citizens
• Participation facilitated by accurate data
• Provisional voting to be addressed
• Candidate platforms
• Candidate financial disclosures
• Electronic voting

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We have

• State government processes
• State citizen processes
• Enabled by IT!

Enterprise
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Linking to the Plan

• All governors/administrations have goals that
  need IT support
• Connect the dots, link to goals, what's first on
  the agenda, etc.
• Articulate the linkage to all who will listen,
  message needs to resonate from many sources

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Linking to the Plan/Selling

• Schedule appointments with approval bodies
  (councils, commissions, boards etc) to educate
  and not to seek approval
• Where and when appropriate talk to the press

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Linking to the Plan/Selling

• Do your homework, what's the ROI, is this a
  response to a crisis, new system why are we
  doing it, is it mandated by federal/state
  regulations or laws, will it save positions/'s,
  will it help businesses or citizens and how, if
  it's strategic say so in the beginning and if
  there is no 's saved be honest upfront

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Linking to the Plan/Selling

• Discuss/educate the legislative staff and when
  appropriate the legislators who are interested or
  are members of approving committees/boards etc.
• Find a legislator (s) who can be a champion

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Whats NOT Happening?

• Multi-million dollar budgets for systems and
  projects
• Hiring of numbers of IT workers
• Adding new services
• Department or agencies doing their own thing

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Whats NOT Happening?

• Flow of Federal dollars for Homeland Security IT
  investments
• IT demand reduction
• Quick approval for projects

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Whats the Bottom Line?

• Show linkage to administrations plan
• Educate stakeholders and decision makers
• Look for funding sources
• General fund dollars scarce
• Examine new ways to finance projects, risk/share,
  etc.
• www.nascio.org

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Whats the Bottom Line?

• Fiscal restraint for IT projects
• Need to show return for the investment
• Much scrutiny before, during, and after,
  demonstrate performance improvements
• Show linkage to performance of the enterprise
  (e.g. financial, public safety, K-12, revenue
  generation)

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Whats the Bottom Line?

• Governments are ENTERPRISES enabled by
  Information Technology
• YOU are critical players in the process

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Discussion?
aldona.valicenti_at_oracle.com