Telephone Training

1
Telephone Training
For Coral Systems With PRI Services Presented
by Education Technology Services
2
Table of Contents
Receiving Calls
Conference Calls
Speaker
Internal Calls
Outside Calls
Mute
Hold
Volume Button
Transfer
Programming Speed Dials
Ending Calls
Last Redial
Call Pickup
Further Assistance
3
Receiving Calls
Back to Table of Contents

• To answer a call
• Pick up the handset
• Orpress the spkr button
• Orpress a flashing line button
• To answer a call if you are using a headset
• Press the spkr button
• Or press a flashing line button

4
Internal Calls
Back to Table of Contents

• To place an internal extension call
• Pick up handset and dial the three or four digit
  extension number
• Or just dial the extension number from your
  digital set - you will be on your speakerphone
• Orpress a pre-programmed speed dial button

5
Outside Calls
Back to Table of Contents

• To make a call within SBBC system
• Press outdial button
• Dial seven-digit telephone number
• To make a local call outside SBBC system
• Press outdial button
• Dial 9 ten-digit telephone number

6
Outside Calls (cont.)
Back to Table of Contents

• To make a long-distance call
• Press outdial button
• Dial 9 1 area code seven-digit telephone
  number
• Providing long-distance calls are allowed on
  extension

7
Outside Calls (cont.)
Back to Table of Contents

• To make an international call
• Press outdial button
• Dial 9 011(international access code) country
  code city code local telephone number
• Providing long-distance calls are allowed on
  extension

8
Hold
Back to Table of Contents

• To put a call on hold
• Press the Hold button
• To retrieve your held call
• Press the Hold button
• Or press the flashing line button

9
Unannounced Transfer
Back to Table of Contents

• To transfer a call to an extension
• Press the Xfer/Conf button
• Dial the extension number where the call is to be
  transferred
• Orpress the pre-programmed speed dial button
• Hang up

10
Announced Transfer
Back to Table of Contents

• To transfer a call to an extension
• Press the Xfer/Conf button
• Dial the extension number where the call is to be
  transferred
• Orpress the pre-programmed speed dial button
• Wait until the call is answered, announce the
  call
• Hang up

11
Transfer to Outside Line
Back to Table of Contents

• To transfer a call to an outside line
• Press the Xfer/Conf button
• Press Outdial, and the telephone number where the
  call is to be transferred
• Orpress the pre-programmed speed dial button
• Hang up

12
Transfer (cont.)
Back to Table of Contents

• To retrieve a call that you have attempted to
  transfer
• Press the Xfer button. This will disconnect the
  ringing phone and reconnect you with your outside
  caller

13
Ending Calls
Back to Table of Contents

• Replace handset in cradle
• Orpress lighted spkr button (light will go off
  and call will be disconnected)

14
Pickup
Back to Table of Contents

• To pick up a call within your call pickup group
• Lift handset or press intercom button
• Press the Pickup button
• To pick up a call outside your pickup group
• Lift handset or press intercom button
• Press 77 (ext. ) of the ringing phone you want
  to pick up

15
Three Way Conference Call
Back to Table of Contents

• Establish a call
• Press the Xfer/Conf button
• Dial the extension or outside number you want to
  bring into the conference
• Wait for an answer
• Press the Xfer button again

16
Using the Speaker
Back to Table of Contents

• For hands-free conversation
• Dial without lifting the handset
• When switching from speaker to handset
• Lift handset (speaker light will go off)
• When switching from handset to speaker
• Put caller on hold
• Replace handset in cradle
• Press flashing hold button or line key (speaker
  will activate)

17
Mute (When using speakerphone)
Back to Table of Contents

• When activated, Mute will prevent the other party
  from hearing your side of the conversation over
  the speaker.
• To mute the microphone on your telephone
• Press the mute button (light will go on)
• To return to two-way conversation
• Press the mute button (light will go off)

18
Volume Up/Down Button
Back to Table of Contents

• Speaker volume
• Press spkr button
• Depress the volume up or down button (toggle
  above the word Coral on your phone)
• Handset volume
• Pick up handset
• Depress the volume up or down button

19
Volume Up/Down Button
Back to Table of Contents

• Ring Volume, Cadence, and Type
• Dial 136
• To change ring volume
• Depress the volume up or down button
• Dial 1 to toggle the choice to ring cadence
• Depress the volume up or down button
• Dial 2 to toggle the choice to ring type
• Depress the volume up or down button
• Press spkr button to set ring

20
Programming Speed Dials
Back to Table of Contents

• Dial the program code 139
• Press the selected button to program
• Dial the extension number or phone number to be
  programmed
• Press the selected button again
• Hang up by pressing spkr button
• If SBBC number, dial one 9 and then the 7-digit
  number
• If outside number, dial two 9s and then the
  10-digit number

21
Last Number Redial
Back to Table of Contents

• To activate Last Number Redial
• Press the on the dial pad

22
Administrative Specialized Features
Back to Table of Contents
23
Page Queue (Page Q)
Back to Table of Contents

• Page Q allows a call to be picked up at any other
  extension without transferring to that particular
  extension.
• Putting a call into Page Q
• Press Xfer button and then dial an assigned page
  Q number (normally 7060-7069)
• Orpress a pre-programmed Page Q button
• Contact called party on radio and tell them they
  have a call on (page Q )

24
Page Queue (Page Q)
Back to Table of Contents

• Retrieving a call put into Page Q
• From any phone, dial your assigned Page Q number

25
Camp On/Call Back
Back to Table of Contents

• Camp On notifies you when a busy extension
  becomes available by ringing back your extension
• To Camp On to a busy extension
• Press pre-programmed Camp On button Ordial Camp
  On code of 176
• Dial Station
• Hang up