Intelligence Density

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Intelligence Density

• WXGC6307

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Intelligence Density A measure of organizational
intelligence and productivity

• Dhar Steins Intelligence Density (ID)
  framework allows us to roughly measure the
  productivity of knowledge work, in terms of the
  achievable gain in conciseness, profit or other
  quality.
• ID is a heuristic measure of the certain
  intelligence types provided by a particular
  analytic decision tool/system.
• ID refer to amount of useful decision support
  information that a decision maker gets from
  using the output from some analytic system for a
  certain amount of time.

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cont.

• Conceptually, ID can be viewed as the ratio of
  the number of utiles of decision making power
  (quality) to the number of units of analytic time
  spent by the decision maker.
• Example If a decision maker can make decisions
  that were consistently determined to be twice as
  good (by some qualitative/ quantitative measure)
  after examining Source X compare than Source Y
  (same time frame), we could say that Source X had
  twice the ID as Source Y.

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Dimensions of Problems and Solutions

• The right path to successful intelligent IS
  project
• First you need to satisfy model output quality
  requirements. A solution must satisfy basic
  things like accuracy and response time.
  Generally, the quality of the outputs should be
  adequate to meet your organizations needs.

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cont.

• Second you need to consider longer term cost
  drivers. Like what it will cost to maintain,
  extend, or modify the system. These types of
  constraints will help determine how useful the
  system is in the long run. Thus, the system must
  be engineered correctly.

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cont.

• Third you need to ensure that the quality of the
  organizations resources is sufficient to
  undertake the proposed project. These dimensions
  deal with human resources and infrastructure.
• Finally you need to ensure that the organization
  can support the logistical (development schedules
  or budgets) requirements of the project.

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Intelligence Density

• Intelligence Density looks at the following four
  areas
• Quality of the Model
• Engineering Dimensions
• Quality of Available Resources
• Logistical Constraints

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Intelligence DensityQuality of the Model

• Model Quality can be assessed by
• Accuracy measures how close the outputs of a
  system are to the correct or best decision.
• Questions Are the predictions/prescriptions
  correct (low errors) and profitable (low cost of
  errors, high value of correct predictions) ?
• Explainability the description of the process by
  which a conclusion was reached.
• Questions Are the predictions/prescriptions
  explainable ? e.g. neural nets are hard to
  interpret, whereas in rule-based systems we can
  trace the origin and justification of the rule.

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cont.

• Speed / reliability of response time the time it
  takes for a system to complete analysis at the
  desired level of accuracy and within a specified
  time frame.
• Questions Does the system provide responses
  within a reasonable amount of time?

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Intelligence DensityEngineering Dimensions

• Engineering Dimensions include
• Flexibility the ease with which the
  relationships among the variables or their
  domains can be changed, or the goals of the
  system modified.
• Questions How flexible is the system in allowing
  the problem specifications to be changed?
• Scalability involves adding more variables to
  the problem or increasing the range of values
  that variables can take (computational complexity
  increases).
• Questions Does the algorithm work on large data
  volumes?

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cont.

• Compactness refers to how small the system can
  be made (portable format).
• Questions How compact is the system? Is it can
  be installed on the laptop or handheld device?
• Embeddability refers to the ease with which a
  system can be coupled with or incorporated into
  the infrastructure of an organization.
• Questions Can we easily embed the knowledge
  obtained in our software applications to the new
  system?

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cont.

• Ease of use describes how complicated the system
  is to use for the user who will be using it on a
  daily basis.
• Questions Is the software easy to use?

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Intelligence DensityQuality of Available
Resources

• Quality of Available Resources looks at
• Tolerance for noise the degree to which the
  quality of a system, most notably its accuracy,
  is affected by noise in the electronic data.
• Questions Can the algorithm work with noisy
  data? Will its accuracy be significantly affected
  by noisy data?
• Tolerance for sparse data the degree to which
  the quality of a system is affected by
  incompleteness or lack of data.
• Questions Can the algorithm work with small
  volumes of data, and with missing data?

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cont.

• Learning curve indicate the degree to which the
  organization needs to experiment in order to
  become sufficiently competent at solving a
  problem or using a technique.
• Questions Is it easy to learn and implement the
  algorithm ?
• Tolerance for complexity the degree to which the
  quality of a system is affected by interactions
  among the various components of the process being
  modeled or in the knowledge used to model a
  process.
• Questions Can the algorithm cater for complex
  inter-relationships between variables? e.g.
  Weather system

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Intelligence DensityLogistical Constraints

• Logistical Constraints include
• Independence from experts the degree to which
  the system can be designed, built and tested
  without experts.
• Questions Do we need to take a lot of time from
  domain experts in order to implement the software
  ? The problem with rule-based expert systems was
  that humans were required to manually encode
  rules which is difficult and time-consuming.
• Development speed the time that the organization
  can afford to develop a system.
• Questions Will it take a lot of time or cost a
  lot of money to implement the algorithms in the
  system?

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cont.

• Computational ease the degree to which a system
  can be implemented without requiring
  special-purpose hardware or software.
• Questions Do we have the necessary hardware
  resources to run the software?

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Intelligence DensityCase Examples
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ID Case 1

• A mortgage application evaluation system must
  give some indication of what factors it used to
  determine that a mortgage applicant scored poorly
  so that this can be explained to the applicant or
  be used as the basis of further inquiries by the
  mortgage officer.
• ID ? Explainability

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ID Case 2

• A bank needs a back office system that processes
  and classifies letters of credits into
  acceptable and unacceptable categories to be
  able to classify at least 85 of the letters
  correctly to make business sense.
• ID ? Accuracy

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ID Case 3

• A point-of-purchase credit card fraud-detection
  system must be able to return the results of its
  evaluation in under 5 seconds so that using it
  will not overly inconvenience store-owners or
  cardholders.
• ID ? Response time

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ID Case 4

• A system that designs shipping routes for a cargo
  freight firm needs to be able to generate good
  routes regardless of whether there are 10 or 200
  cities being served, or 3 or 30 ships in the
  fleet.
• ID ? Scalability

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ID Case 5

• A system designed to rank financial investment
  alternatives according to risk and return, needs
  to be updated over time to allow for new
  investment instruments and financial strategies.
• ID ? Flexibility

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ID Case 6

• A system that determines how much a client should
  be billed for a particular service based on
  information about the client must be able to
  share information with the firms client
  information database and its current billing and
  accounting systems.
• ID ? Embeddability

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ID Case 7

• A system that aids marketing personnel in
  interviewing clients and suggesting product,
  needs to be compact enough to be installed on a
  laptop computer and taken on client calls.
• ID ? Compactness

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ID Case 8

• A consultant suggests that you need to develop a
  system using a genetic learning algorithm for
  data mining. You have never done it before, which
  means youll need to do a lot of background work
  and learning first and implement a small scale
  prototype system to understand how the GA would
  mine the data.
• ID ? Learning curve

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ID Case 9

• In developing a particular type of stock trading
  system using neural networks, developers estimate
  that they will need at least 60 months of
  accurate historical data, normalized for stock
  splits, and so on.
• ID ? Tolerance for data sparseness and noise

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ID Case 10

• If you decide to use a genetic algorithm for data
  mining, you will have to load hundreds of
  megabytes of data into memory at one time this
  will require access to a very large mainframe or
  a massively parallel computer.
• ID ? Computational ease

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ID Case 11

• In developing a stock picking rule based expert
  system, you need to realize that you need access
  to an experienced trader for at least 4 hours a
  week over the course of several months in order
  to specify the process by which stocks are
  selected, and for validating the systems
  results.
• ID ? Independence from Experts

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ID Case 12

• Based on initial discussions with experts, in
  developing a hybrid rule-based system to spot
  exchange rate patterns, you estimate that the
  system will consist of roughly 500 rules, which
  will probably require 6 to 8 months to extract
  from experts, validate them, and organize them to
  develop a production version of a system.
• ID ? Development time