Designing an Exciting and Effective ERP Training and Education Program

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Designing an Exciting and Effective ERP Training
and Education Program

• Presented by
• Karl M. Kapp, Ed.D., CFPIM, CIRM
• Assistant Director,
• Institute for Interactive Technologies
• kkapp_at_bloomu.edu
• Bloomsburg University

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Training Horror Stories

• Behind Schedule
• Ahead of Schedule
• Start with 4 People End with 2 People
• Boring Classes
• Irrelevant Classes
• Wrong Focus

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What lies behind ERP Disasters? And behind the
rather long list of costly-but-underwhelming
implementationsthe smoking gun Poor
Training. --Malcolm Wheatley, CIO Magazine
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Learning Requirements Planning (LRP)

• LRP is a formal, enterprise-wide ERP
  implementation process time-phased to meet the
  long and short-term learning objectives of an
  organization

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Learning Requirements Planning (LRP)

• LRP concepts of
• Explosions
• Bills of Learning
• Master Learning Schedules
• Gross-to-Net Logic
• macro-level view of instructional design

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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Analysis
Identification of Learning Goals
Bills of Learning
Diagnosis
Employee Learning Styles
Gross-to-net logic
Type of Information to be learned
Sequencing
Implementation
Master Learning Schedule
Training Delivery
Evaluation
Level 1
Level 2
Level 3
Level 4
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Most Companies Spend More Time Planning the
Company Picnic Than an Enterprise-Wide Learning
Plan.
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Design

• Sequence of Classes
• Developing Quantifiable Objectives
• Motivating the Learners

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Is the Training Meeting the Goals of the
Implementation?
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Quantifiable Objectives

• Audience
• Behavior
• Condition
• Degree

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Objective in ABCD Format

• Audience Employee
• Behavior describing the sequence of events
• Condition demonstrate their knowledge of the
  integration of an ERP system throughout the
  companys business processes
• Degree With 100 accuracy

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Why am I In this Class?
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Bill of Learning
Employees will demonstrate their knowledge of the
integration of an ERP system throughout the
companys business processes by describing the
sequence of events that occur when completing a
customer order with 100 accuracy
Top Learning Objective
Employees will be able to match the departments
with their responsibility in processing a Request
for Quotation from the customer with no mistakes
Employees will select the advantages for using
an ERP system by a company from a list of both
advantages and disadvantages within five minutes.
Enabling Objectives
Enabling Objectives
Employees will identify one reason for using an
ERP system by a company as helping to maintain a
high standard of quality in production within two
minutes.
Employees will identify one reason for using an
ERP system by a company as helping to provide
service as demanded by customer within two
minutes.
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Bill of Learning
Employees will demonstrate their knowledge of the
integration of an ERP system throughout the
companys business processes by describing the
sequence of events that occur when completing a
customer order with 100 accuracy
Top Learning Objective
Employees will be able to match the departments
with their responsibility in processing a Request
for Quotation from the customer with no mistakes
Employees will select the advantages for using
an ERP system by a company from a list of both
advantages and disadvantages within five minutes.
Enabling Objectives
Enabling Objectives
Employees will identify one reason for using an
ERP system by a company as helping to maintain a
high standard of quality in production within two
minutes.
Employees will identify one reason for using an
ERP system by a company as helping to provide
service as demanded by customer within two
minutes.
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This Training is Really Boring?
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Motivating the Learner

• ARCS
• Attention
• Relevance
• Confidence
• Satisfaction

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Attention

• Incongruity and conflict
• Concreteness
• Variability
• Humor
• Inquiry
• Participation

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Relevance

• Experience
• Present Worth
• Future
• Need Matching
• Modeling
• Choice

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Confidence

• Learning requirements
• Difficulty
• Expectations
• Attributions
• Self Confidence
• Build on Small Successes

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Satisfaction

• Natural Consequences
• Unexpected Rewards
• Positive Outcomes
• Avoidance of Negative Influences
• Reinforcement Time and Practice

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What Can I Do?
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Improve Your Training Today

• Implement LRP
• Design with Learners in Mind
• Develop Good Objectives
• Seek to Motivate Learners

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Summary

• Good Design Involves
• Proper Sequencing of Classes
• Developing Quantifiable Learning Objectives
• Motivating the Learners
• Learning Requirements Planning is Key to a
  Successful E-technology Implementation

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Where Can I Learn More?
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Resources

• www.astd.org
• Integrated Learning For ERP Success A Learning
  Requirements Planning Approach
• APICSThe Performance Advantage
• (March 1999) Invest in Education
• (October 2000) For Training that Works, Use the
  Go Live Pyramid.
• Third Quarter 2000, Production and Inventory
  Management Journal
• kkapp_at_bloomu.edu

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Questions?