Delegate Agency

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• Delegate Agency
• Balanced Score Card
• Performance Plan (BSPP)

FY 2007-2008 Revised February 2006
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Purpose
I Discuss DCIs concept of performance
measurement II Review the Balanced Scorecard
Performance Plan (BSPP) for Delegate
Agencies III Discuss the concept of Standard
Performance Measures and the BSPP
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The Balanced Scorecard
A city-wide management and reporting system that
translates vision and strategy into action

• Establish Linkages Between
• Strategies
• to deliver efficient and effective services
• Strategic Objectives
• to determine accomplishment of Strategies
• Performance Measures
• to determine program effectiveness

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DCI Balanced Score Card
Strategies

• Enhance Workforce Development System
• Improve Customer Service
• Provide for the Safety and Welfare of SA
• Leverage Other Funding Sources
• Improve the Development Process

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Strategic Objectives

• Enhance the Workforce Development System
• Transition families to a livable income by
  raising their education and skill level
• Ensure families are economically secure
• Promote access to high quality early childhood
  education and school readiness initiatives
• Promote youth development through early
  intervention, character traits/life skills
  development, education, and job training
  opportunities

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Strategic Objectives
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The Balanced Scorecard
A city-wide management and reporting system that
translates vision and strategy into action

• Establish Linkages Between
• Strategies
• to deliver efficient and effective services
• Strategic Objectives
• to determine accomplishment of Strategies
• Performance Measures
• to determine program effectiveness

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Types of Measures
OUTPUTS
OUTCOMES
EFFICIENCY
Observable Change in
Quantifiable Results of Activities or Events
Resources leveraged or used per Output or Outcome

• Knowledge
• Behavior
• Attitude
• Skill
• Condition

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Performance Measures
A measure of how well a program, agency or
service system is working
Outcome

• How did we change the person?
• How much did we do?
• How well did we do it?

Output
Efficiency
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Balanced Scorecard Performance Plan (BSPP) Form
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• Includes
• Program Objectives
• Targeted Participants
• Performance Measures

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• Program Objectives

What does the program do? (Should summarize 16
on Form 5)

• Targeted Participants

Who will you serve? (Should summarize 1 on Form
5)
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• Performance Measures

Standard Performance Measures are REQUIRED for
the RFP

• Provide similar measures for similar programs
• Agencies choose from PM menu
• Terms used must be defined
• Specialized measures are allowed on an
  exceptional basis

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Standard Performance Measures

• Measures grouped by purpose
• Family Strengthening
• Safety net
• Youth Development
• Workforce Development
• Sub-grouped by Type
• - Output - Outcome - Efficiency

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Standard PM Menu(extract of Exhibit B)
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Program Category
Purpose
VITA/ Financial Literacy/Elimination of Predatory
Lending
Parent Involvement Education/Family
Counseling/Literacy
Quality of Care Improvement/Enhancement
Direct Child Care Assistance
School Readiness
Fair Housing Activities
Measure Type
Applicability
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Program Category(Family Strengthening)
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Applicability
VITA/ Financial Literacy/Elimination of Predatory
Lending
Parent Involvement Education/Family
Counseling/Literacy
Quality of Care Improvement/Enhancement
Direct Child Care Assistance
School Readiness
Fair Housing Activities
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(No Transcript)
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BSPP Top - Example
Note Remove instructions from upper portion
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Performance Measure Format
DCI Strategic Objective
Agency Measure
(Measure Definition)
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BSPP Bottom - Example
Etc.
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Performance Measures
The quantity and type of performance measures is
NOT mandated. Agencies are encouraged to submit
measures that are reflective of the efficiency,
outputs and outcomes of the proposed program.
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Performance Measure Mix
Agencies are encouraged but not required to
submit a mix of 6 measures Outcomes 2-4
recommended Outputs 1-2 recommended Efficiency
1-2 recommended
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Questions?