A HIGH PERFORMANCE WORKPLACE

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A HIGH PERFORMANCE WORKPLACE

• YOU CAN FEEL THE MAGIC

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The High Performance Workplace

• It is Not Tangible
• You Cant See It
• It Is Not Easy to Describe
• You Just FEEL THE MAGIC When You Enter One

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FEEL THE MAGIC

• Buzz
• Aura
• Fully Engaged
• Full of Energy
• Challenged to Succeed

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The approach utilized by an organization to
manage its workforce will have an impact on
organizational performance.
- Sean A. Way
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By selecting, developing and retaining a
workforce comprised of superior individuals that
possess superior abilities and by motivating
these individuals to apply their skills and
abilities to their work related activities, the
company experiences superior financial
performance.
- Sean A. Way
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DUH!?
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TRENDS AFFECTING YOUR WORKPLACE

• SKILLS SHORTAGE
• GLOBAL COMPETITION
• LIMITED FUNDING
• FASTER, BETTER, CHEAPER
• DESIRE FOR TIME OFF/FLEXIBILITY
• DEMOGRAPHIC CHANGES

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Never doubt that a small group of thoughtful,
committed people can change the world. Indeed, it
is the only thing that ever has. - Margaret
Mead
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FOUR TENETS OF A MAGIC WORKPLACE

• TRUST
• COMMITMENT
• ENTHUSIASM
• SUPPORT

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TRUST

• Tell
• Respect
• Understand
• Sincerity
• Training

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COMMITMENT

• Hire and Expect the Best
• Set Clear Standards
• Meaningful Work
• Flexibility

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EMPLOYEES ARE EITHER

• COMMITTED
• COMPLIANT
• COMPLACENT

OR COMPLAINING
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Set SMARTER Goals and Standards

• Specific
• Measurable
• Attainable
• Relevant
• Timely
• Energizing
• Remarkable

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ENTHUSIASM

• Set The Example
• Pay Attention
• Personalize Recognition
• Celebrate Together

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SUPPORT

• Look Out for Each Other
• Provide Proper Tools
• Provide Resources
• Balance
• Open Communications
• Fairness

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HOW TO GET THERE

• Common Goals
• Employees Truly Valued
• Roles are Clarified
• Continually Challenged
• Empowered
• Communicate, Communicate, Communicate

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CHARACTERISTICS

• No Backstabbing Allowed
• The truth Be Told
• Very Low Turnover
• Diversity Happens
• Incredible Teamwork
• Instant Credibility
• Everybodys Job is Everybodys Job
• No Micro-Managing
• No Whispering or Gossip

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Who Would You Rather Work for?

• United Airlines
• Delta
• USAir
• Continental
• Southwest

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We must not, in trying to think about how we can
make a big difference, ignore the small daily
differences we can make. -Marion Wright
Edelman
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CALL TO ACTION

• What can you do to STOP the Administrivia?
• Can you describe your culture?
• Are your supervisors and managers trained on your
  companys values and how to manage to them?
• Are the objectives and performance standards of
  all employees aligned to those of the department
  and the organization?

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CALL TO ACTION

• Do each of your department heads know of and
  support the goals of the other department heads?
• Do the employees know what your business goals
  are and their role in achieving them?
• Do employees get continuous updates on the
  progress of meeting these goals?

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CALL TO ACTION

• Do your training and development activities
  provide the necessary knowledge and skills
  required for your company to continually improve
  and provide promotional opportunities?
• Is your performance management system a
  continuous process?

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CALL TO ACTION

• Are you aware of the issues that other
  departments are having in meeting their
  objectives?
• Do the department managers consult with you on
  business matters?
• Do you spend time with the managers to get to
  know their concerns?

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CALL TO ACTION

• When was the last time you and the president had
  lunch together?
• Have you performed your own SWOT analysis for
  your department?
• Do potential candidates seek you out as a good
  place to work?

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FEEL THE MAGIC
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MAKE A DIFFERENCE
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CONTRACT TO YOURSELF!!

• Write down two things you will do differently
  when you get back to your workplace.

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Bob McKenzie, President 4237 Salisbury
Road Building 1, Suite 112 Jacksonville, FL
32216 [phone] - phone [phone]
fax E-mail potential_at_mckenziehr.com www.mckenzie
hr.com