WhamTech, L'P'

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WhamTech, L.P.

• Applications Development Overview

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Focus

• Core Technology Development
• Underlying relational VLDB technology
• Value creation through market-driven feature and
  capability enhancement
• Highly Focused Application Development
• Data problem vertical markets targeted
• Bring in lead users/use outside services as much
  as possible
• Build value through selling application
  development companies and/or service companies

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Business Drivers

• Competitive Advantage/Efficiency
• Customer Demand
• Global Situation

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Business DriversCompetitive Advantage/Efficiency

• Consolidation (MA)
• Cooperation (Alliances)
• Explosion in data
• Explosion in text
• Legacy data
• Legacy applications
• Telecommuting
• Video conferencing/E-mail/VOIP

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Business DriversCustomer Demand

• Choice
• Personalization
• Privacy
• Content
• Multimedia
• Real-time

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Business DriversGlobal Situation

• New international competition
• Services instead of products
• Lease instead of buy
• Per use instead of per time-period
• Increasing number of customers and suppliers
• Skilled workers shortage
• Inflationary pressures
• Increasing energy costs
• Environmental controls/penalties
• Population growth

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Computing Components

• Infrastructure
• Back-end
• Front-end

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Computing ComponentsInfrastructure

• Internet/intranets
• HTTP-based
• Storewidth
• Storage
• Bandwith
• Wireless (PDAs/phones)
• Distribution
• Remote monitoring

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Computing ComponentsBack-end

• Application servers
• Enterprise Resource Planning
• Supply Chain Management

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Computing ComponentsFront-end

• Browser-enabled applications
• Internet appliances
• PDAs/phones

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Holy Grail Killer Customer Relationship
Management (CRM) Application

• Combination of
• Business Drivers
• Competitive Advantage/Efficiency
• Customer Demand
• Global Situation
• Computing Components
• Infrastructure
• Back-end
• Front-end

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Basic Computing Process

• Isolate
• Arrange
• Process
• Report

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Future of Application Development
Operational Components
Asset management
Network management messaging
Operations (Online)
Data gathering
Storewidth
Data storage
Data processing
Data/information mining
Offline tending to Online
Tie-in to accounting/finance
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Future of Application Development
Business Management Components
EIS
DSS
CRM
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ACS and Application Development
ACS
Operational Components
All equipment (ATMs phones), phone lines,
people contracts
Asset management
Network management messaging
Customer and account databases
Operations (Online)
Data gathering
Data storage
Data processing
Bill processing
Data/information mining
Offline tending to Online
Tie-in to accounting/finance
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CRM Call Center at ACS
ExamplesATM ownerCustomerATM itself
CALL CENTER (Help Desk)
Trouble Ticket Request (TTR - Thunderbolt) or
Customer Service Request (CSR DB2)
Service Response Work Order
Work performed
Work report
Not well integrated!
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ACS

• Mandate from Paul Lehman
• Browser-enable all ACS applications, starting
  with TMRS (Telecommunications Management
  Reporting System)
• Most in Thunderbolt 64 not the engine
• Validate all legacy data (other live databases)
  with TMRS (Thunderbolt 64) data
• Integrate Interactive Voice Response (IVR) with
  TMRS (Thunderbolt 64) data

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ACS and Application Development Missing
Components
ACS
Operational Components
All equipment (ATMs phones), phone lines,
people contracts
Asset management
Network management messaging
Customer and account databases
Operations (Online)
Data gathering
Data storage
Data processing
Bill processing
Data/information mining
Tie-in to accounting/finance
Completely missing
Partly missing
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ACS and Application Development Missing
Components
Business Management Components
EIS
DSS
CRM
Completely missing
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ACS Proposal

• Convert current TMRS from Thunderbolt 64 to
  Thunderbolt engines
• Browser-enable TMRS
• Implement XML as alternative to ODBC
• Integrate IVR with TMRS data using SDK
• Migrate non-TMRS applications to TMRS
• Develop TMRS to become the Telco industry killer
  app