Student Laptop Program Overview and Survey

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Student Laptop Program

• Student Laptop ProgramOverview and Survey 3

Russ Scaduto, Ph.D. and Fred StuppyMarch 1, 2006
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Student Laptop Program
Overview

• Incoming medical students offered Dell D610
  laptop for 1,646.
• Laptop supplied with user software (GroupWise
  email, MS Office, etc.) and security/maintenance
  tools (LANDesk, anti-virus, anti-spyware).
• Program included 3 year parts and labor service,
  including a hot swap loaner laptop.
• 59 of 135 1st year students participated in the
  purchase program and 89 students responded to
  this survey.
• Survey conducted Feb. 28, March 1, 2006.

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Student Laptop Program
Do you own the computer you use for your
educational program at HMC?
85 (96)
4 (4)
89 total responses
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Student Laptop Program
Is the primary computer you use for your
education program at HMC a laptop or desktop?
Laptop (78, 92)
Desktop (7, 8)
N 85 total39 participants46 non-participants
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Student Laptop Program
If you participate in the program, would you
recommend this program to a student in the next
in-coming class?
Yes (27, 69)
No (12, 31)
N 39 participants
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Student Laptop Program
Since the beginning of the year, about how many
times have you called the IT Help Desk for
computer support assistance?
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Student Laptop Program
If you have called the help desk, on a scale of 0
to 5, on average, how would you rate the
technical competence of the help desk personnel?
(mean 2.96)
(mean 3.50)
(mean 2.96)
Incompetent
Very Competent
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Student Laptop Program
If you have called the help desk, on a scale of 0
to 5, on average, how would you rate the
courteousness of the help desk personnel?
(mean 4.00)
(mean 4.60)
Rude, not courteous
Very courteous
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Student Laptop Program
If you have called the help desk, on a scale of 0
to 5, on average, were your problems addressed in
a timely fashion?
(mean 3.40)
(mean 4.00)
Slow, non-responsive
Fast, quick resolution
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Student Laptop Program
If you have called the help desk, on a scale of 0
to 5, on average, were your problems resolved to
your satisfaction?
(mean 3.32)
(mean 3.60)
No, Never
Yes, Always