Brent Supporting People Annual Report to Providers

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Brent Supporting People Annual Report to
Providers

• 5 Year Strategy
• Finance
• Reviews and Accreditation
• Service User Views
• National and Local PIs
• Client Record Information

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5 Year Supporting People Strategy

• Community Safety
• Preventative Agenda- older people
• Access to Services
• Move On
• Diversity
• VFM
• West London
• Service User Involvement QAF level A

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New Services 2004/5
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Performance Indicators (2004-5)

• Availability (SPI 1) for Accommodation based
  Services is 98.73
• Utilisation (SPI 2) level for all services is
  93.85
• Staffing level (SPI 3) for all providers is at
  98.52
• Number of Service Users enabled to establish and
  maintain Independence is 98.06 (KPI 1)
• Number of Planned Departures from Short-term
  Services is 83.58 (KPI 2)
• A breakdown by Client Group is in the Annual
  Report.

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PI Workbooks (National Local)

• Contract page filled incorrectly or incomplete
  (i.e. Staffing Hours)
• Availability (should be 100 unless major
  refurbishments)
• Calculation of Utilisation Staffing Hours
• Use of the same Workbook for all quarters. Enter
  the Provider ID (8 digit) Service ID.
• New Local PIs (GP, Employment Training)

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Client Record Forms

• Only first 3 quarters data is available
• Majority Client Group is Single Homeless with
  Support Needs for both Male/Female (29)
• Majority Service Type is Supported Housing (48)
  with Floating Support at 37
• Ethnic breakdown is 32 all White groups, 47 all
  Black groups,10 all Asian groups 10 all Other
  groups.
• Need proper training to front line staff to
  maintain integrity of the forms filled