Organizational Performance Self Assessments at DOI

1
Organizational Performance Self Assessments at
DOI

• An Entry-Level Approach based on the
  Presidents Quality Award Criteria
• Norma Campbell
• Alan Turco
• Office of Planning and Performance Management

2
Introduction

• What is a Self-Assessment?
• Examines Business Practices
• Compares Findings to National Standard
• Been around for 13 years
• It is NOT!
• GPRA
• Another Survey
• IG inspection
• Why a Self-Assessment?
• To improve performance
• To compare with standard
• To set a baseline

3
Benefits of Self-Assessment

• Gain systematic objective assessment of
  organizational performance
• Establish a performance baseline for key
  operating processes
• Set realistic GPRA goals
• Provide roadmap for achieving high organizational
  performance

• Establish and/or fine tune performance measures
• Pinpoint organizations strengths improvement
  opportunities
• Improve dialogue between managers employees to
  improve operations

4
The DOI Entry-Level Self-Assessment

• DOI uses an abbreviated PQA process
• Business Overview
• 28 questions in 7 categories
• Site visit interviews
• Written response to questions is optional
• Effort will be voluntary and strictly
  confidential
• Minimal investment by organizational units
• lt 100 employees 60 - 80 hours
• lt 500 employees 120 - 160 hours
• 2-3 day interview period

5
The DOI Entry Level Self Assessment(Continued)

• Self-Assessments assisted by Office of Planning
  Performance Management
• 1 PQA examiner
• 3 SES candidates
• 1 Management Intern
• Feedback Report Prepared in 30 days
• Overview of Findings
• Strengths
• Opportunities for Improvement
• Goal is to assist DOI units improve their
  organizational effectiveness

6
Self-Assessment Categories

• 1. Leadership
• 2. Strategic Planning
• 3. Customer Focus
• 4. Information and Analysis
• 5. Employee Focus
• 6. Process Management
• 7. Business Results

7
Status

• DOI Entry Level Self-Assessment Training
• 8-hr training session
• Representatives from 5 bureaus
• Office of Planning and Performance Management
  (PPP) detailees
• Pilot Test - PPP Office
• Feedback report delivered
• Opportunities for Improvement prioritized
• Action Plans developed
• NPS National Capital Region participant
• Interviews completed
• Feedback Report in progress

8
Uses of Self-Assessment Report

• Prioritize Opportunities for Improvement
• Develop Action Plan
• Measure progress/improvement through repeated use
  of self-assessment
• Leverage significant strengths
• PPP staff may provide assistance in developing
  Action Plan

9
Contacts

• Norma Campbell (Norma_Campbell_at_ios.doi.gov)
• Alan Turco (Alan_Turco_at_ios.doi.gov)
• Office of Planning and Performance Planning
• US Department of the Interior (MS-5258)
• 1849 C Street, NW
• Washington, DC 20240
• 202-208-1818
• 202-219-2257