Student Satisfaction with Undergraduate Advising

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Student Satisfaction with Undergraduate Advising
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Comparative Context Berkeley Undergraduates
(2000)
65 Satisfied and 35 dissatisfied - both faculty
and staff
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Comparative Context Santa Cruz (1993 1995)
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Comparative Context Irvine (1997)
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Comparative Context UC System 1996
Undergraduate Survey
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Longitudinal Trend in Satisfaction with Faculty
Advising
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Satisfaction with Faculty Advising by Division
(2001)
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Satisfaction with Various Advising Providers
(2001)
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Trend in Satisfaction with Academic Advising -
Alumni
Ratings were on 5 point scale (5 very satisfied
to 1 very dissatisfied)
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Observations UCDs performance is about a 3.5

• Undergraduate advising at UC Davis is as good as
  or better than advising at our sister campuses.
  No UC campus advises better.
• There may have been a degradation in advising
  services as rated by currently enrolled students
  over the past decade, but it has been slight.
• Over this same period, recent alumni have rated
  academic advising increasingly higher.
• There is little variation in mean rating of
  service by academic division or advising
  provider. In general, Deans Offices are rated
  lower than other providers and Engineering is
  rated lower than other divisions.
• There is very little variation in rating by
  race/ethnicity, student level, sex or admission
  category (freshmen or transfer).
• It remains true that 10 to 15 of all
  undergraduates are dissatisfied with academic
  advising.

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Publications option at www.sariweb.ucdavis.edu and
For more information about UCDs survey of recent
alumni or undergraduate survey, please see
survey URL www.sariweb.ucdavis.edu/DavisQE2Q