Fairfax County Medical Reserve Corps

1
Fairfax County Medical Reserve Corps
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History of Fairfax Medical Reserve Corps

• Created in 2002 by local physicians as the
  Bio-Terrorism Medical Action Team (B-MAT).
  Became Medical Reserve Corps shortly thereafter
• Organized by National Incident Management System
  (NIMS)
• 3,500 volunteers goal of 13,000
• Staffed by five (5) Health Dept. employees.
• Member of Citizen Corps Council
• Feedback and advice through Fairfax MRC
  Leadership Council
• Mission Dispense medication to population of
  Fairfax County in an emergency
• Worst case scenario multiple outbreaks, or mass
  vaccination of all 1.2 million Fairfax County
  residents within 3-5 days

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History of Fairfax Medical Reserve Corps Alert
Network

• Created by Roam Secure, Inc., MRCAN launched in
  Spring of 2004 (www.fairfaxmrc.org)
• Online system that managed volunteer contact
  information, communication, participation and
  program analysis
• Text alert capability via e-mail, cell phones,
  pagers and BlackBerrys
• Volunteer response tracking
• Flexibility to track training completion dates
  and temporary/seasonal questions

4
A New MRCAN

• Fairfax MRC made best use of off-the-shelf RSAN
  product but our program was growing fast
• Partnership with Roam Secure in 2005 to develop
  and implement an enhanced base of MRCAN to
  include
• Volunteer application process
• Self-management of teams by volunteer leaders
• New training capabilities
• Resource management
• Automated team assignments
• Geo-Spatial alerting
• Quick creation of Identification badges

Our goal was to make the website a place
volunteers want to visit rather than a place
theyre required to visit
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Current State of Fairfax MRC

• 3,877 volunteers in the Medical Reserve Corps
• New volunteers continue to apply daily
• 19 Training Courses provided
• Over 200 sessions scheduled

• Thousands of alerts sent by the system and
  Manager/Administrators

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Volunteer Application Process

• Configurable application process for new
  volunteers
• Streamline application process with business
  rules
• Administrator able to accept or reject applicant
• Applicants able to modify application after
  submission
• Enhanced training functionality
• Volunteers can sign up for trainings directly
  from website
• Visual calendar of events to plan training
  schedule
• Administrator able to confirm attendance and
  apply credit
• Ability to track pre-requisites and training
  requirements
• Resource production and management
• New Announcements section on volunteers Home
  page
• Administrator able to create articles, provide
  downloadable files and list important URLs
• Resources section acts as an online library for
  volunteers

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Volunteer Application Process

• New volunteers must submit an online application
  to the system
• Exclusion based logic imbedded into the
  application process
• Application can be tailored to multiple roles
• Utilizes logic in the system that presents
  question based upon answers given by prospective
  volunteers
• Only accepted volunteers will be able to log in
  to the system
• Administrators have the option of declining or
  accepting the volunteer

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Volunteer Application Process
Volunteers will be required to participate in
training courses based on their role assignment
Volunteers receive reminders about sessions they
are enrolled in
Volunteer training history
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Team Leader Interface

• Team Leaders able to alert volunteers on their
  own team
• Volunteer Team Leaders require ability to manage
  their team, stay in touch and produce
  team-specific reports
• Team Leaders able to generate three reports
• Assignment Roster
• Phone Tree
• Alphabetical Sign-in Sheet

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Team Leader Interface

• Manage volunteer information
• Update a volunteers profile and contact devices
• Change or reset passwords create identification
  badges
• Administrators provide granular access to user
  information

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Searching Volunteers

• Capable of searching with a vast amount of
  parameters
• And button allows for multiple variables
• Example Search all volunteers in Health
  Department, who are on Team A, who has completed
  training XYZ

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Application Process

• Streamline application process
• Applicants can modify application after
  submission
• Administrators choose to accept or reject
  applicants

13
Administrator Interface
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Sending Alerts

• Alerts sent by creating Alert Audiences
• Allows for more flexibility compared to the old
  MRCAN
• Able to alert based on a vast number of
  parameters
• Volunteer personal or contact information
• Group membership or associated group information
• Training completion or non-completion
• Geo-Spatial settings
• E-mail alerts are HTML capable
• Easily attach stored files into alerts
• Send personalized messages to volunteers
• Create easy to use alert templates

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Create ID Cards

• Quickly verify and generate volunteer ID cards in
  emergency situations

Press to print an ID card
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Training

• Training functionality
• Volunteers can track and sign up for training
  directly from the website and receive reminders
• Online calendar of upcoming courses and events
• Administrator able to confirm attendance and
  apply credit

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Informational Resource Management

• Resource production and management
• Announcements section on volunteers Home page
• Read articles, provide downloadable files and
  list important URLs
• Resources section acts as an online library for
  volunteers