The Manager

1
The Manager

• Management Levels
• First Line (supervisor) of subordinates
• Middle direct first line
• Top Planning Operation decisions
• Functional Tasks General broad control
• Skills (need is different by mgmt level)
• Technical, human relations conceptual
• Managing for SERV-QUAL (expectations)
• Reliab., Assur., Tangibles, Empathy,
  Responsiveness

2
Manager (cont.)

• Managing Effective Work Teams
• Advice, Production, Project Action
• Managing for a Diverse Work Force
• Differences can be an asset or detriment
• Age, gender, socio-econ, culture, educ, etc.
• Need to identify common ground and goals
• 1993 Study found that majority F in PR
• Experience sexual harassment, discrimination,
  lack role models, lack opportunity for senior
  mgmt
• Only 4 of top admin jobs in public PR F
  minority

3
Manager (cont.)

• Keys to diversity
• Accountability, development recruitment
• Must work w/ the H.R. Department
• hiring support provided by HR
• Personnel Law
• Occup., Safety Health Admin. (OSHA)
• Hazard Communication (must label and train)
• Exposure Control Plan (Aids Hepatitus B)
• Environmental quality (work site contaminants)

4
Staffing

• Job Analysis Job descriptions
• Job Specifications KSAOs
• Knowledge, Skill, Ability, other characteristics
• To obtain Observ, Interview, Quest., diary/log
• Employee Orientation (benefits)
• Reduces Anxiety turnover Saves time develops
  job expectation socialized staff
• ? What should be covered?
• Personnel Manuals (policies/procedures)

5
Staffing (cont.)

• Performance Appraisals (how am I doing?)
• Used for promotion, guidance/dismissal, reward
  increments, plans for improvement
• Types of Appraisals Page 550!
• Appraisal Phases (make this goal based!)
• Review Prep., Review Meeting, 2-way feedback
• Inservice Education (CLP, CTRS, etc.)
• Education job development levels/areas
• Organization, Job, Individual Profession

6
Staffing (cont.)

• Skills Development
• Majority cognitive (read/lectures/discuss)
• On the job training (cross training)
• Internships OJT, but not an employee
• Career Development
• highlight future opportunities (mentors)
• Professionalism
• part of profession or just an operation
• Through local, state natl orgs ethics
• NRPA Ethics p. 558!

7
Part-time Seasonal Employees

• Demographic groups
• Students summers, holidays part-time
• Older workers to supplement retirement
• Women to balance family needs
• Permanent vs. Seasonal Part-time
• Issues related to
• Fringe benefits, co-workers/customers,
  supervision, scheduling flexibility, design of
  work

8
Part-time/Seasonal (cont.)

• Volunteers
• Motivation Altruism (to help others)
• Task Descriptions
• Admin., Advocacy, Technical, Direct service
• Recruitment Selection (How?)
• Developing (inservice, orientation, superv.)
• Recognition! (you make a difference!!)
• Liability (immunity for NFPs Public)
• Consultants (through RFPs)