Presented by Kevin French, ADM

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Employment and Training Division Ministry of
Training, Colleges and Universities

• Presented by Kevin French, ADM
• Presented to the Service Delivery Advisory Group
• April 17, 2008

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Transforming Employment Ontario The Year
Ahead
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What is Ahead for Employment Ontario?

• Planned, measured change as Employment Ontario
  takes centre stage and positively affects labour
  market outcomes for Ontarians.

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What is Ahead for Employment Ontario?
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Choosing Our Direction

• EO Transformation Key Directions
• Customer-centric
• Outcomes-based
• Integrated Service Delivery

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Key Priorities

• Program Design for Employment Services
• Employment Ontario Information System
• Service Delivery Model Standards Access
  Initiatives
• Service Provider Network
• Accountability Framework

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Key Priorities

• PROGRAM DESIGN FOR EMPLOYMENT SERVICES
• We are committed to program design that will
  result in a focus on services and
• Incentives that support employment.
• Key Decisions/Processes
• The program redesign of Employment Ontario
  programs in line with business line clusters.
• Alignment with TCU programs and services, as part
  of a complementary and integrated employment and
  training system.
• Provision of rapid, effective responses to
  community, labour market and economic needs.
• Accessibility to LMA funds which would allow for
  a greater integration of services and a wider
  client base (including those who are non-EI
  eligible).

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Key Priorities

• EMPLOYMENT ONTARIO INFORMATION SYSTEM (EOIS)
• Significant progress of the EOIS will facilitate
  the transition off of
• Federal systems
• Common System for Grants and Contributions (CSGC)
• Contact IV
• Provincial legacy systems
• Job Connect (JC) system
• Literacy and Basic Skills (LBS) Information
  Management System
• The implementation for the new EOIS Case
  Management module is scheduled for June 2010.
• Key Decisions/Processes
• The development of a single, integrated,
  web-based case management information system to
  support the management and delivery of all
  Employment Ontario (EO) programs across the
  service delivery network.
• Six components and functions have been identified
  as part of the EOIS
• Contract Management
• Case Management

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Key Priorities
Targets for EOIS contract management case
procurement
June 2010 EOIS case management component goes live
October 2008 EOIS contract management component
goes live
April 2008 RFP to be released
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Key Priorities

• SERVICE DELIVERY MODEL STANDARDS ACCESS
  INITIATIVES
• A customer-centred service delivery framework
  which will establish the
• foundation for service integration, service
  improvements and service standards.
• Key Decisions/Processes
• Jurisdictional review, current state assessment
  and input on Service Delivery Framework
  Discussion document complete
• Recommendations for Service Delivery Framework
  and Implementation Considerations received from
  Deloitte
• Recommendations for Phase II Information and
  Referral received from Deloitte
• MTCU Executive currently considering
  recommendations and finalizing service delivery
  framework options for approval

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Key Priorities

• SERVICE PROVIDER NETWORK
• A service provider network that is
  customer-centric, responsive and flexible to
• local community needs when delivering the full
  suite of employment services.
• Key Decisions/Processes
• Approaches for establishing a service provider
  network
• Developing tools, guidelines and processes to
  support approach
• Organizational capacity requirements
• Commitment to build service provider capacity
• Current and future community footprint for
  employment services including service capacity,
  gap analysis and socio-demographic factors
• Maintenance of service to our customers and the
  stability of the current delivery network while
  establishing the transformed suite of employment
  services.

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Delivering On Time
Targets for Creating a Service Provider Network
June 2008 Implementation of selected approach(es)
May 2008 Completion of process, tools and
guidelines
April 2008 Identification and approval of
approach(es)
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Key Priorities

• ACCOUNTABILITY FRAMEWORK
• The objective is to develop an outcomes-based
  internal and external
• Accountability framework for contracting transfer
  payments, programs and
• services.
• Key Decisions/Processes
• Align with the Ministrys controllership and
  accountability directives and other provincial
  requirements.
• Develop contract templates, tools and guidelines.
• Training
• Negotiation of contract with service providers.

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Delivering On Time
March 2009 Staff training on Internal
accountability
Targets for implementing the accountability
framework
February 2008 Approved internal accountability
framework
October 2008 Contract negotiations Commence with
service providers
September 2008 Staff training on guidelines,
tools and contracts
July 2008 Approved external accountability
framework
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Moving Forward

• Continue to work on the transformation of
  Employment Ontario to meet all Ontarians
  employment and training needs
• Achieve a single-point-of-access for clients and
  employers to all Employment Ontario services
• Work with our stakeholders to ensure that our
  services enhance labour market outcomes for all
  Ontarians
• Build Ontarios learning advantage to meet future
  labour market needs and develop a skilled
  workforce
• Develop a local labour market planning framework
• Implement strategies to support rapid
  re-employment for those who have suffered job
  losses.

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(No Transcript)