Diversity in Attitudes, SelfConcept, and Values

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Diversity in Attitudes, Self-Concept, and Values

• Chapter 3

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Learning Objectives

• Define attitudes and explain how they affect
  behavior, human relations, and performance.
• Describe how to change your attitudes.
• List six job satisfaction determinants.
• Explain how job satisfaction is measured and how
  it affects performance.

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Learning Objectives

• Determine whether you have a positive
  self-concept and how it affects your behavior,
  human relations, and performance.
• Understand how your managers and your own
  expectations affect your performance.
• Demonstrate how to develop a more positive
  self-concept.
• Identify your personal values.

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Attitudes

• Attitude a strong belief or feeling toward
  people, things, and situations.
• Attitudes are more important to employers
• than any other single factor.
• Attitudes are acquired primarily through
  experience.
• Attitudes have an important influence on
  behavior. (positive attitude ? positive relations)

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Management Attitudes ltTheoriesgt

• Theory X employees dislike work and must be
  closely supervised to get them to do their work.

• Theory Y
• employees like to
• work and need not
• be closely supervised
• to get them to do
• their work.

Pygmalion effect supervisors attitudes and
expectations of employees and how they treat them
largely determine their performance.
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Changing Your Attitudes

• Be aware of your attitudes.
• Think for yourself. (develop positive attitudes)
• Realize that there are few, if any, benefits to
  harboring negative attitudes.
• Keep an open mind. (listen to others inputs)

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Changing Employee Attitudes

• Give employees feedback.
• Talk about the consequences of negative attitudes
• Accentuate positive conditions.
• Make working conditions pleasant as much as
  possible
• Provide necessary resources and training
• Provide consequences.
• Encourage and reward positive attitudes employees
• Be a positive role model.
• Be a good leader

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Attitudes and Job Satisfaction
Job satisfaction a set of attitudes toward work

• High Job
• Satisfaction
• Lower absenteeism
• Less turnover
• Punctuality lton timegt
• Job dedication
• Good Org. performance

• Low Job
• Satisfaction
• Absenteeism increases
• Greater turnover
• Slowdowns and strikes
• Theft and sabotage
• Low performance

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Six Job Satisfaction Determinants
The work itself
Coworkers
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Job Satisfaction

• Job satisfaction survey process of determining
  employee attitudes about the job and work
  environment.
• How to measure job satisfaction
• Surveys
• Questionnaire most common form that allows
  management to take corrective action in areas
  where employees are dissatisfied

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Self-Concept and Self-Efficacy

• Self-concept your overall attitude about
  yourself. (self-esteem, self-image)
• Mediates and regulates behavior. (in order to
  meet goals and standards)
• Affects interactions with others.
• Beliefs and feelings should be positive
• Attribution your perception of the causes of
  successes and failures.
• Blame external causes for failures
• Take credit for success
• Protects self-concept.

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Self-Concept and Self-Efficacy

• Self-efficacy your belief in your capability to
  perform in a specific situation.
  (self-effectiveness)
• Affects effort, persistence, expressed interest,
  goals selection
• Self-fulfilling prophecy occurs when your
  expectations affect your success or failure.
• Living up to expectations
• Both self-concept and self-efficacy affect
  performance and can create expectations.

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Building a Positive Self-Concept

• Identify your strengths and areas that
• need improvement.
• Set goals and visualize them.
• Develop a plan and implement it.

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Values

• Values things that have worth for or are
  important to the individual.
• Value system the set of values by which the
  individual lives.
• Understanding the values of others will improve
  human relations

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Diversity in Attitudes, Self-Concept, and Values

• Chapter 3
• Questions, Comments???