Jazz on the Quay

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Passionate about Placements Julia Newton
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The Business Challenge

• Preserve distinctive Malmaison Hotel du Vin
  service offers
• Challenging expansion plans (five properties per
  year plus acquisitions)
• Put in attraction and succession strategies to
  feed expansion
• Motivate retain existing employees to feed
  growth by allowing cross-over of talent

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Our employees are the essential link, they are
the experience, they are the ambassadors, they
are the brands
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Service Quality Chain

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To grow retain people

• Communication
• Career Path
• Training development
• Leadership
• Values / aspirations

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Our placement programmes

• 2 programmes / 26 weeks or 48 weeks
• Food and Beverage or Rooms Division
• Cover all areas within main department
• Shadow support roles in finance, sales and HR
• Department induction and product knowledge
  training
• Key objectives to be met in each area
• Rewarding end of role tasks e.g. taking
  responsibility for an event
• Buddy and mentor with regular catch ups
• Progress and completion of training matrix
  monitored
• Hotel project on business issue
• Exchange experience

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Working with Education

• Developed ways to attract talent from education
  Nationally
• Strategic partners UK Overseas
• Focused Graduate Programmes Core FB
• Fast Track programme for Deputy GM potentials
• National Placement/Intern Programmes
• Key sponsor for Future chef
• Chef apprentice programme
• Advertised job opportunities while studying
• Targeted each hotel to develop relationships with
  a local college local school
• Targeted specialist colleges UK overseas for
  specialist roles e.g. sommelier stagieres

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Lucky Adelova

• Placement Leeds Metropolitan University 2001
• Brasserie Bar Supervisor Leeds Malmaison 2003
• Brasserie Bar Supervisor Malmaison London 2004
• Brasserie and Bar Assistant Manager Malmaison
  Oxford 2005
• Bistro Manager Hotel du Vin Winchester 2006
• Brasserie Manager Malmaison London 2008
• Employee of the Year Malmaison Hotel du Vin
  Corkers 2005

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Emma Barker

• Placement Leeds Metropolitan University 2002
• Head Housekeeper Leeds Malmaison 2004
• Rooms Division Manager Oxford Malmaison 2005
• Deputy General Manager Oxford Malmaison 2007

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Value Gained the challenges

• Good reputation with Education nationally
  locally
• 200 increase in graduate applications YOY
• 48 completed intern/working with us
• 75 candidates for direct entry jobs
• 45 graduates still in key roles in business
• Good place to work locally
• Newcastle HdV opened managed by graduates
• Pipeline of talent each year for interns
• 4 Deputy GMs from programmes

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The results

• 70 General managers grown from within
• 90 Deputies Head Chefs grown from
• Turnover reduced to less than 25
• 70 all appointments from within.
• Best Career Progression Springboard 05
• Best Places to Work Hotels 07/08
• CIPD Best Talent Management for Business
  Benefit - 07
• Best of the Best Places to Work - 08

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Learning

• Working together with education has been key to
  create a pipeline of talent for the future

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Thank you

• Any Questions ?