Disaster Response and Continuous Operations Planning

1
Disaster Response and Continuous Operations
Planning

• Designing plans that are pro-active
• Responding to disaster
• Planning for the worst

• Miriam Kahn - MBK Consulting
• South Central Library System (Wisconsin)
• 2006

2
What constitutes a disaster

• Fire
• Water
• Lack of power or telecommunications
• Lack of access

3
Disaster Response Prevention

• Four parts
• Response
• Recovery
• Planning
• Prevention

4
Forming a chain of command

• Disaster response leader
• Team members
• Consultants
• Director

5
Other chains of command

• Director
• Fiscal officer
• Insurance adjuster
• Administration

6
3 elements of response

• Immediate
• Assessment
• Prioritization

7
Responsibilities

• Assign staff to
• Restore crucial services
• Coordinate primary recovery operations
• Communications public relations
• Administrative services

8
Needs of organization as a whole

• People
• Communications
• Operations
• Financial

9
Prioritization of services

• Online v. objects v. services
• What services are most important or in most
  demand from clients patrons
• What services can wait a few days?
• What services could be automated and are not?

10
Resumption of services

• Core functions
• Secondary
• Return to normal w/ adoption of new routines

11
Types of damage

• Localized
• Large area
• Wide area

12
Mold and Indoor Air Quality

• Drying
• Cleaning Removing
• Prevention of Future Mold Outbreaks

13
Prioritization of recovery of collections

• Pre-planning is essential
• Damaged items in collections
• Irreplaceable, rare, vital
• Essential core collections
• Supporting collections
• Data computer systems

14
What is where what gets out first

• Building layout
• Collection layout

15
Prioritization criteria

• Mission statement
• Collecting policies
• Vulnerability of formats

16
Working with vendors Internal external

• Facilities maintenance
• Security
• Disaster response companies
• Insurance adjusters
• Consultants and contractors
• Other service providers
• Crisis counselors, etc.

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Insurance

• Structure
• Contents
• Valuable Papers
• Computers
• Business Resumption / Interruption

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Negotiating with vendors

• Determine what you want them to do for
  institution
• Scope of their services
• Their Experience with types of collections
  formats
• Skills they have that are lacking from your staff

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Communication

• Publicizing your disaster
• Asking for funds
• Talking to the media

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Communication

• Talking to your staff and administration
• Informing your vendors and service providers
• For businesses informing your shareholders

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elements of a plan for Computers Data

• Prevention
• Proactive planning and training
• response
• Recovery

22
Water Damage to Computers

• Hardware
• Software

23
Staff

• Trauma counseling
• Stress release
• Reassignment
• Responsibilities

24
MBK Consulting

• Disaster Response Continuous Operations
  Planning
• Disaster Response Assistance
• Referrals to Disaster Recovery Companies and
  Conservators