Title: ABCCI
1ABCCI
2Your Professional Life Starts Here
3ABCCI Training Services has built a solid
reputation for providing industry-driven,
quality training for businesses of all sizes.
From two-hour updates on the latest workplace
relations legislation to intensive five-day
programs on cutting-edge management techniques,
ABCCI Training Services offers a range of
practical learning opportunities to help improve
your employees performance and business
efficiency. In addition to our regular schedule
of courses and workshops, ABCCI Training Services
can tailor a program to suit your particular
business, delivered at a time and venue to suit
you.
4New skills and knowledge are critical to business
survival in today's fast-paced economy. ABCCI
Training Services offers a range of dynamic and
practical training programs to help your business
succeed and grow.
- Management, Supervision Professional
Development - Finance for non Finance Managers
- Human Resources Employee Relations
- International Trade
- Information Technology
5Management, Supervision Professional
Development
6Introduction to Supervision and Management
- Making the transition to manager or
supervisor means dealing with new
responsibilities and relationships. Additional
training and support during this transition can
help reduce stress, increase confidence and
facilitate better performance. - Outcomes
- This program provides an excellent overview and
introduction to the basic management skills
required of new managers and supervisors. You
will also develop a practical action plan to suit
your individual and organizational needs. - Content
- role of the new manager or supervisor
- managing collaboratively
- communicating effectively
- recruiting staff and introducing them to your
organization - how to manage difficult people
- implementing basic health and safety guidelines
- understanding HR principles
- feeling good about delegating tasks
- productivity improvement and managing change
- developing an action plan
7Introduction to Supervision and Management
- Who should attend?
- Newly appointed managers or supervisors
particularly those without prior formal training.
8Effectiveness through Assertiveness
- This workshop is designed for anyone who
wants to improve their ability to express
themselves effectively. You will learn how to use
appropriate behavior and communication in the
workplace, which will enable you to present
yourself more confidently and increase your
effectiveness in your current and future roles.
Outcomes This program will help you to understand
the benefits of taking the direct, positive
approach to achieve results in the workplace. It
will improve your communication skills and give
you a better chance of getting what you want from
others.
9Effectiveness through Assertiveness
- Content
- understanding submissive, assertive and
aggressive behavior - saying no without feeling guilty
- dealing assertively with aggression or submission
from others - understanding your own level of assertiveness
- expressing positive / negative feelings
- the art of persuasion
- Who should attend?
- This course is deigned for anyone who feels that
a more assertive approach might lead to better
business outcomes and reduced stress levels.
10Communicating for Success
11Communicating for Success
- Effective communication is fundamental to
business success. In spite of improving
technologies and electronic communication,
interpersonal communication still underpins
successful business outcomes. Even the best
communicators will benefit from new ideas and an
improved understanding of human relationships. - Outcomes
- This program will help you overcome barriers to
effective communication. You will learn how past
attitudes, conditioning and habits may be making
your communication less effective. You will also
learn new methods of improving communication and
how to become a more creative thinker. - Content
- The focus of this course is on developing
specific practical skills that will help you deal
with day-to-day challenges in the workplace.
Topics might include the following - talking so others will listen
- being genuine in appreciating others
- overcoming your own mental barriers to success
- ensuring others see your approach as
non-threatening - giving positive and negative feedback
- using body language to communicate effectively
- overcoming bad communication habits
- Who should attend?
- It is assumed that all managers and employees
have good basic communication skills. This course
is designed for those who are looking to improve
their effectiveness when communicating.
12Time and Stress Management
-
- Finding time to do all things we need to
do is one of the biggest challenges for most
people in the modern workplace. Lack of time can
lead to excessive stress, which in turn leads to
less effective work practices. - This workshop will provide you with new
techniques to help you improve your work
performance and reduce stress by allowing you to
manage your time more effectively. - Outcomes
- This program will explain effective time
management techniques and help you to understand
how time-related stress will reduce productivity.
This course will also provide you with practical
strategies for reducing stress and its negative
impact.
Content
13Speaking From Strength
-
- If you need to communicate at work - to peers,
supervisors or as a supervisor, attend networking
functions, speak at meetings, give presentations
or ever get asked to "say a few words", this
one-day course will help you feel more confident
and speak more effectively. - Outcomes
- This highly practical workshop is always fun and
high-energy. After a full day in a stimulating
and supportive environment youll take away a
range of skills and attitudes to stand you in
good stead in the many speaking situations of
your daily working life. - Content
- learn techniques to help you stay calm under
pressure, take your time and stick to your point - develop your voice so you get heard and your body
language so you feel and appear confident - practice communicating effectively despite
differences in gender, power and generation - develop your crucial listening skills to improve
your effectiveness when you speak - construct and deliver a short talk and handle
questions - make good eye contact, so you make better
connection - enhance self-esteem, so you become less concerned
what others think about you - get realistic and supportive feedback, so you
know your strengths and understand what you need
to work on
14Dealing with Difficult People
-
- Difficult people can be a serious problem
to both individuals and organizations. The
stress of handling difficult people can waste a
lot of your time, lead to anger and frustration
and ultimately impact on productivity in the
workplace. - Outcomes
- This course provides a practical guide on how to
handle difficult people and situations
effectively. You will learn how to understand
other peoples behavior and review your options
when faced with difficult, aggressive or
uncooperative people. The program will enable
you better understand the differences between
yourself and others so that you can more
effectively interact with them. - Content
- communication skills, what is my preferred style?
- how to adapt your style to the style of others
- Johari Window awareness model
- identifying what makes a person difficult and
developing strategies to deal with the
difficulties - dealing with anger
- power bases and their use
- confrontation
- valuing difference
- Who should attend?
- This course is designed for anyone who, as part
of their work, interacts with other people and at
times has difficulties in dealing with them.
15Leadership Communication
- One of the most powerful tools a leader can
have is communications and more specifically
conversations skills. Yet all too often it is an
underdeveloped and/or under utilized skill.
This level of communication goes beyond
interpersonal communication skills. Leadership
communications can change the dynamics of an
organization and move an organization forward. - The first half of this practical and
interactive workshop will focus on leadership
and how successful leaders see the world and the
second half of the workshop will focus on
advanced communication skills. - Outcomes
- understanding and valuing the roles of managers
and leaders - helping participants 'think' like a leader
- going beyond participants 'normal patterns of
work' - increasing focus and affecting behavior at
critical points in a conversation - overcoming barriers and moving issues forward
- improving communication skills and leveraging
them as a key business tool - increasing participants 'and others' perception
of you as a leader - Who should attend?
- This workshop is designed for managers, leaders
and high-potential employees who want to gain a
'step-function' improvement in their
effectiveness.
16Leading and Building a Team
- It has often been said the whole is
greater than the sum of the parts. In management
terms this means working with an effective team
will produce better results than could ever be
achieved by a number of individuals. Attend this
practical, results-based workshop to learn how
you can adapt your management style to build
stronger, more effective teams. - Outcomes
- This program is designed to help managers build
their understanding of human relationships with a
view to understanding how teams develop and
function. It will also help to develop
self-analytical skills for use in various
leadership situations. - Content
- why we behave the way we do
- how to motivate
- adapting your management style to suit the
situation - how delegating builds teams
- how teams are formed
- team-building and problem-solving
- analyzing your own leadership style
- building an effective team
- Who should attend?
- Managers and Supervisors
17Negotiation and Conflict Resolution
- Negotiating in the real world is tough. To
be successful in your negotiations, you need
determination and the skills to enable you to
achieve a result acceptable to all parties.
Similarly, the ability to resolve everyday
conflict is something that requires specialist
knowledge and skills. - Outcomes
- This course will give you the opportunity,
through group activities and a mock negotiation,
to develop the skills needed to tackle a wide
range of workplace issues. It is a practical
training program which emphasizes the importance
of achieving realistic outcomes that benefit all
interested parties. - Content
- the art of assertiveness
- conflict resolution
- how we react to conflict
- steps for managing conflict
- the five conflict handling modes
- how to reach a win / win agreement
- negotiation skills
- the four phases of negotiation
- how to avoid a deadlock
- negotiating an agreement
- Who should attend?
- Anyone involved in resolving conflict and / or
negotiating agreements of any kind.
18Customer Service - the Managers Guide to
Implementation and Improvement
- Its one thing to be all fired up about
providing excellent service and being totally
customer focused, its another to get your team
feeling and acting the same way. When you meet
this challenge you are on your way to becoming a
service benchmark for other organizations. - Outcomes
- This practical workshop will give participants a
host of ideas on how to identify appropriate
service standards for their organization,
implement customer service improvements and
motivate their team to maintain these standards
and improvements. - Content
- who defines service, you or your customers?
- management expectations versus customer
expectations - empathy with internal and external customers
- the 3 dimension of job satisfaction A tool to
help you retain and build a happy motivated team - service standards, are yours understood, accepted
and adhered to? - how to get everyone involved and committed
- regenerating the energy and passion day after day
- Who Should Attend?
- This course is for business owners, managers
supervisors who want to motivate their team and
build a reputation for outstanding customer
service
19Finance for Non-Finance Managers
- Finance for Non-Finance Managers Do you have
financial responsibilities but no formal
background in accounting? Do you appreciate that
your career opportunities will increase with a
greater understanding of financial management?
Are you a member of a Board who receives monthly
financial reports? - Finance for Non-Finance Managers is a practical
workshop covering the basics of finance in an
engaging way. You will return to your work place
armed with greater confidence in your knowledge
of financial management. - Outcomes
- The objective of this workshop is to provide
insight into accounting and financial management
in a practical manner so that participants can
apply their knowledge from day one back in the
workplace. - Benefits
- Participants will come away with an understanding
of the fundamentals to enable them to manage
their role more effectively including - the principles and objectives of accounting
- contemporary accounting terminology and the
modern role of finance specialists - how to analyze and interpret financial statements
- how to confidently develop and monitor a budget
- how to set prices and manage margin and discounts
- a strategic approach to accounting and finance
- how to assess Return on Investment amongst
various options
20Finance for Non-Finance Managers
- Content
- business maths, business acumen, accounting
framework and equation - the chart of accounts, transactions and
accounting - cash and accrual accounting
- cost defined and redefined allocating cost
- corporation law and accounts standards
- financial statements analysis of performance,
position, cash flow, gross and net profit - price, margin, mark up, discount and margin
management - budgets, cash flow planning and depreciation
- controllable and external facts
- variance analysis, ratios, trends and break even
analysis - working capital, return on investment and cost
management case study - Who should attend?
- managers with no formal accounting background who
need an understanding of the basics of financial
management - executives and senior managers with financial
responsibilities and performance indicators - board members and senior managers wanting to
assess the quality of the financial information
they receive for monitoring the organization's
performance - aspiring managers with no formal accounting
background
21Human Resources Employee Relations
- Employment Law Fundamentals
- Counseling, Discipline Termination
- Effective Recruitment and Selection
- Managing the Poor Performer
22Employment Law Fundamentals
- Do you understand the different aspects of
employment law that apply to your organization? - Are you having difficulty keeping up to date with
the different aspects of employment law and the
recent changes? - Do you have trouble differentiating between state
and federal laws? - This program will provide you with current
information on employment contracts, legislation,
awards and agreements as well as other employee
entitlements. It will also give you practical
strategies for ensuring your company adheres to
legal requirements. - Outcomes
- This program will help you identify the current
legal obligations of employers towards employees
in the development, execution and termination of
employment contracts.
23Employment Law Fundamentals
- Content
- contracts of employment
- forming a contract
- express and implied terms
- probationary periods
- subcontractor v. employee
- casual and fixed term contracts
- changing a contract
- employment legislation, awards and agreements
- minimum employee entitlements
- Albanian fair pay and conditions standard
- minimum conditions of employment
- long service leave
- discrimination and sexual harassment
- termination of employment
- Who should attend?
- Company Owners and Directors, Line Managers,
Human Resource Managers and Officers
24Counseling, Discipline Termination
- Are you uncertain about how to conduct a
fair and effective discipline meeting? - Do you know when you can terminate an
employee? - Even the most carefully developed policy
for dealing with performance issues is worthless
if carried out poorly or not at all. - Outcomes
- This course provides participants with an
overview of the laws relating to unfair
termination and the importance of correct
procedures when counseling and disciplining
employees about their performance. This course
is a skills-based program that allows
participants to develop their practical skills
and increase their knowledge through role plays
and activities. - Content
- the laws relating to unfair and unlawful
termination - the importance of procedural fairness when
dealing with problem employees - principles of workplace discipline
- conducting effective interviews
- the discipline meeting
- Who should attend?
- Supervisors, Team Leaders, Office Administrators,
Small Business Owners
25Effective Recruitment and Selection
- People are the greatest asset to any
business, but finding the right person for the
job is not always easy. In todays business
environment, ensuring your recruitment procedures
comply with legal requirements and basic HR
principles is just as important as finding the
right person. - Outcomes
- This program will improve your knowledge and
understanding of recommended methods for
recruitment and selection. If applied correctly
these methods will help you avoid distressing and
costly mistakes - Content
- discrimination and privacy legislation
- recruiting during the skills shortage
- strategic recruitment
- drafting performance standards and selection
criteria - preparing a good job advertisement
- using appropriate selection tools
- conducting an effective interview
- preparing and commencing the contract
- the importance of a good induction
- Who should attend?
- Managers, Recruitment Consultants, and Human
Resources Officers and Managers
26Managing the Poor Performer
- What makes a dismissal unfair? Recent
management surveys reveal that receiving a claim
for unfair dismissal is one of the greatest fears
for most employers. The complexity of employment
law means that employers and managers require
training to avoid costly mistakes. - Outcomes
- This program examines what constitutes a valid
reason to end an employment contract and the
basic pre-termination procedures necessary to
avoid an unfair dismissal claim. In this course
we also explore some of the trickier issues
concerning termination of employment, including
abandonment and termination due to illness and
injury. The program bridges the gap between
knowing the theory of procedural fairness when
counseling and disciplining employees and
actually applying it in the workplace.
27Managing the Poor Performer
- Content
- valid and invalid reasons for termination
- basic procedural fairness for poor performance
and misconduct - when is a resignation really a dismissal?
- correct notice and other requirements upon
termination - fair procedures in
- planning and implementing redundancies
- managing excessive absenteeism and abandonment
- terminating employees on workers compensation
- good documentation
- the difference between counseling and discipline
- how to provide effective feedback
- how to run a counseling and discipline meeting
- Who should attend?
- Human Resources Professionals and Senior Managers
28International Trade
- Training courses available
- Documentary Credits
- International Trade Documentation
- Understanding Inco terms
- Getting Paid for your Exports
- Importing Successfully
29International Trade Documentation
- Ensure your international transactions are
conducted successfully by improving your
understanding of the administrative requirements
regarding exporting and importing. - Outcomes
- You will have the opportunity to examine the
documentation necessary for conducting a smooth
and successful export / import transaction and
the various documents you are likely to encounter
in future trade activities. - Content
- introduction to exporting and importing
- international sales contracts
- incoterms
- documents used in negotiating a sale pro forma
invoice, documentary credit etc. - documents used in effecting the transaction
- Australian government documents
- commercial documents, commercial invoice, packing
list - Bill of Exchange, insurance certificate
- transport documents, Bill of Lading, air waybill
- importing country requirements, Certificate of
Origin, Certificate of Health - other documentation such as ATA Carnets
- computer-generated documentation
30Documentary Credits
- Documentary credits play an important
- role in successful export / import transactions.
- Let banking representatives and professionals
- show you how to use the system to your advantage.
- Outcomes
- This program will provide you with a clear
understanding of the role that documentary
credits (Letters of Credit) play in payment for
international trade transactions. - Content
- what is a documentary credit?
- types of credits
- introduction to uniform customs and practice for
documentary credits (UCP 600) - how to apply for documentary credit (applicant/
importer) - how to process documentary credit (beneficiary/
exporter) - the banks role in the application and processing
a credit
31Understanding Incoterms
-
- Learn more about the purpose and application of
common trade terms and become more successful in
conducting international transactions involving
the sale and purchase of goods. - Outcomes
- This program will help you understand why trade
terms are used to specify the terms and
conditions of international trade contracts. It
will also introduce you to the most commonly used
trade terms (e.g. FOB, CIF) and to understand the
universally accepted definitions of those terms
Incoterms. - Participants will learn how to apply Incoterms to
international trade transactions. - Content
- trade terms why use them?
- incoterms how to use them
- negotiating the export/import transaction
- choice of terms eg. EXW, FOB, FCA, CFR, CIF, CIP,
DDP etc. - buyer and seller obligations under each term
32Getting Paid for your Exports
- Learn how to minimize the risk of
- non-payment when exporting overseas and how to
maximize your export profits by using the most
suitable method of payment. - Outcomes
- This program will help you identify the areas
where use of inappropriate payment terms could
result in costly mistakes. The program will also
provide you with an understanding of various
options available to help exporters minimize the
risk of non-payment. - Content
- introduction to trade finance
- methods of payment
- prepayment
- documentary credits
- documentary collections
- open credit
- Export credit insurance
33Importing Successfully
- Learn how to source products overseas, how
to find foreign suppliers and understand how to
establish a landed cost for goods sourced from
overseas. Learn about international transactions,
customs and quarantine requirements, managing
foreign exchange risk and payment options. - Outcomes
- This course, featuring a range of expert
presenters, provides a practical overview of
processes and procedures to manage all aspects of
a successful importing venture. - Content
- introduction to importing
- regulations affecting imports
- foreign exchange, finance options and methods of
payment - quarantine
- shipping and logistics
- an importers perspective case study
34Information Technology
- We are happy to
- offer the following courses
- Access Beginners
- BCS International Computer Driving Licence (ICDL)
- Excel Advanced
- PowerPoint Advanced
- Word Advanced
- Access Advanced
- Excel Beginners
35Access Beginners
- The course
- This course includes
- What is a databaseRelational
databasesNavigating and Understanding the
DatabaseFinding and Sorting recordsModifying
Records and dataUndo and RedoData typesSaving
a new recordDeleting and Filtering
RecordsTables and ReportsQuerying and Managing
a Database - Who should attend?
- The operator who is new to Access or has been
using Access but never received formal training. - Customer outcomes
- This course will provide delegates with the
skills and confidence needed to use Microsoft
Access. - Course Materials Full course notes provided
One Day Course
36BCS International Computer Driving Licence (ICDL)
- What is the ECDL?
- The European Computer Driving License is now
recognized by companies throughout the world and
is fast becoming an industry standard
qualification. Delegates are guided through a
series of modules designed to assess the
competence in specific Information Technology
areas. - The course is run over a 7-week period, one day
per week. Modules may be taken on an individual
basis, or as part of the complete package. - Who should attend?
- The ECDL is relevant to all staff, whatever their
position, whose job involves using various IT
packages. It is a good all round qualification
and will give delegates an excellent
understanding of how the use of IT can improve
their efficiency and effectiveness. - Customer outcomes
- Each of the seven computer related modules is
recorded in a distinctive logbook. On successful
completion of the modules, the European Computer
Driving License is awarded issued through the
British Computer Society. - Course Materials Full course notes provided
A 7 Days Course
37PowerPoint Advanced
- In this 2-day course, you will cover
- Design considerationsPictures, images,
drawn objectsCharts / graphsMultimedia sound,
video, animationManaging presentationsMacrosFol
lowed by an assessment of one hour at the end of
the second day. - Who should attend?
- Anybody wishing to gain a certificate of
competence in Microsoft PowerPoint. Delegates
should be regular users of Microsoft PowerPoint
and should already be familiar with presentation
design, creating slides, transition, using the
drawing toolbar and printing a presentation. - Customer outcomes
- An internationally recognized certificate from
the British Computer Society (BCS) for Microsoft
PowerPoint. - Course Materials Full course notes provided
A 2 Days Course
38Excel Advanced
- In this 2-day course, you will cover
- Applying advanced spreadsheet
formattingManipulating chartsCreating and using
templatesLinking cells, worksheets and
workbooksUsing advanced functions of various
typesUsing one / two input data tablesFollowed
by an assessment of one hour at the end of the
second day. - Who should attend?
- Anybody wishing to gain a certificate of
competence in Microsoft Excel. Delegates should
be regular users of Microsoft Excel and should
already be familiar with spreadsheet design,
scenario manager, advanced data management, pivot
tables, worksheet auditing and macros. - Customer outcomes
- An internationally recognized certificate from
the British Computer Society (BCS) for Microsoft
Excel. - Course Materials Full course notes provided
A 2 Days Course
39Word Advanced
- In this 2-day course, you will cover
- Applying advanced text and paragraph
editingTracking changes and working with
commentsWorking with sections and columnsUsing
advanced options in a tableWorking with text
boxesCreating and modifying chartsEditing mail
merge documentsUsing advanced printing features -
- Followed by an assessment of one hour at
the end of the second day. - Who should attend?
- Anybody wishing to gain a certificate of
competence in Microsoft Word. Delegates should
be regular users of Microsoft Word and should
already be familiar with password protection,
using styles, tables of contents and indexes,
bookmarks, footnotes, endnotes, templates
including field codes and form fields, macros,
graphics including ClipArt and WordArt, and
applying captions. - Customer outcomes
- An internationally recognized certificate from
the British Computer Society (BCS) for Microsoft
Word. - Course Materials Full course notes provided
A 2 Days Course
40Advanced Access
- In this 2-day course, you will cover
- Table designQuery designForm design
including controls and subformsReport design
including calculations and presentationMacrosImp
orting, exporting and linking dataFollowed by an
assessment of one hour at the end of the second
day. - Who should attend?
- Anybody wishing to gain a certificate of
competence in Microsoft Access. Delegates should
be regular users of Microsoft Access and should
already be familiar with database design,
querying, creating forms and reports. - Customer outcomes
- An internationally recognised certificate from
the British Computer Society (BCS) for Microsoft
Access. - Course Materials Full course notes provided
A 2 Days Course
41Special Thank you
- A special thank you goes to all the companies
that have welcomed the training package prepared
by ABCCI Training Department. - Their continuous investment in Investing in
People has set a standard of Good customer Care.