The Steps to Successful Enterprise Learning Programs

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The Steps to Successful Enterprise Learning
Programs

• Paul McKey
• Senior Consultant

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Need or Desire?

• Learning programs come from either a need or
  desire
• Every learning program is a change program
• Education communication relationships brand
  loyalty long term clients
• take your customers with you and follow when they
  lead!

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Whats Driving People?

• Information Age the Age of Women
• Diversity comes to Australia
• Self-reliance SMEs
• What do people want?
• Personalisation and recognition
• considered in a community of practice
• control of their environment
• to be seen as a source of knowledge
• to be valued as a loyal customer

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Driving Success - C.U.P.
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Your Challenge for Success!

• 1. Develop solid capability
• This layer should be so good it disappears
• 2. Build Usability
• Design, Support and mentoring, personal and JIT
• 3. Deliver exemplary performance
• commit to transformation in your customers

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Do you have a Synergistic Design?
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ROI is not enough!

• Business Improvement Plans
• Vendors must show the client how they will
  improve the clients position
• Buyers must understand the language of BIP to get
  best deal
• Use CUP to evaluate
• Define Performance for each outcome

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Now lets talk about You!
How many of you in this room feel comfortable
sitting at a table with an expert in your
business, your purpose, your technology and your
people? What skills do you need?
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Five Key Consulting Skills
1. Business Acumen 2. Listening, Empathy, EQ
skills 3. Ability to Frame Facilitate 4.
Ability to build vision 5. Ability to build
commitment
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Getting the People behind you

• If you have designed your enterprise learning
• you will have people behind the business
• you will have them designing their purpose
• and the technology will match their needs
• so you will have a committed and willing audience
  for your program...

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Quality Standards

• Schools, VET and Unis have external and internal
  quality and performance measures
• Do they ever ask their clients?
• eQcheck for corporates
• customers and students will vote with their
  patronage

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elearning Quality Certification

• Independent audit
• based upon CanRegs
• European support
• products, services, creditand non-credit
• public awareness campaign

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Redbean Research Program

• independent research
• based upon Synergistic design
• create and share industry benchmarks and
  performance definitions
• articulate quality

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Your Design Team
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Thank You!
www.redbean.com.au