Public sector performance

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Public sector performance

• Productivity and performance management in the
  public sector
• PROFESSOR GEERT BOUCKAERT (Leuven, Belgium)
• Public Administration Institute for Turkey and
  the Middle East (TODAIE), Ankara, Turkey
• 17 October, 2006

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• PERFORMANCE AND MANAGEMENT MODELS
• DEFINING KEY RELATIONS IN GOVERNMENT PERFORMANCE
  MACRO, MESO AND MICRO
• CONDITIONS FOR PERFORMANCE MANAGEMENT MEASURING,
  INCLUDING, USING

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• 1. PERFORMANCE AND MANAGEMENT MODELS

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Four Models of Performance (Bouckaert
Halligan,2006)
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Performance and Management
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Ideal Types and OECD Country Systems
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• 2. DEFINING KEY RELATIONS IN GOVERNMENT
  PERFORMANCE MACRO, MESO AND MICRO

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2. DEFINING KEY RELATIONS IN GOVERNMENT
PERFORMANCE MACRO, MESO AND MICRO
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• Education
• Health
• Law and Order
• Public Administration
• Overall Performance
• Methodological Problems

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• EDUCATION
• Overall effectiveness of education systems
• -Achievement tests
• -Reading skills
• -Mathematical skills
• -Scientific literature
• -Educational attainment, 25-34 age group
• -Lower secondary or non (negative weight)
• -Higher
• (Social and Cultural Planning Office, The Hague,
  2004)

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• EDUCATION

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• EDUCATION

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HEALTH
Several composite indices
(SCP, 2004)
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HEALTH
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• HEALTH

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LAW AND ORDER
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LAW AND ORDER Composite crime per 100 and
confidence
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PUBLIC ADMINISTRATION Subjective quality in
government (2003) and expenditure per capita on
general public services (2001, in Euro)

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PUBLIC ADMINISTRATION Confidence in the Civil
Service (2000) and expenditure per capita on
general public services (2001, in Euro)
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OVERALL PERFORMANCE Overall performance of
countries and corrected government expenditures
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GENERAL PROBLEMS IN MEASURING AND COMPARING

• Institutional differences
• -differences in definitions
• -differences in registration procedures
• -longitudinal inconsistencies
• -incorrect data
• -preliminary data
• -inconsistent data
• -incomplete data

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GENERAL FRAMEWORK TO DEFINE LINKS BETWEEN
RESOURCES, OUTPUTS AND EFFECTS
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2. DEFINING KEY RELATIONS IN GOVERNMENT
PERFORMANCE

• Efficiency or Productivity as expressions of
  Input-Output relations
• What is the difference between productivity and
  efficiency

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2. DEFINING KEY RELATIONS IN GOVERNMENT
PERFORMANCE

• Five ways to improve the productivity numbers

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2. DEFINING KEY RELATIONS IN GOVERNMENT
PERFORMANCE
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DETERMING LEVELS OF ANALYSIS TO ASSESS PERFORMANCE

• Macro government wide
• Meso policy field or level
• Micro single organisation
• -Macro versus Meso versus Micro Levels

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PUBLIC SECTOR PERFORMANCE THE MICRO LEVEL
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PUBLIC SECTOR PERFORMANCE MESO
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• Meso level

- Output, effects and causality at meso-level
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PUBLIC SECTOR PERFORMANCE MACRO
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DETERMING LEVELS OF ANALYSIS TO ASSESS PERFORMANCE
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ARE YOU SATISFIED WITH PUBLIC SERVICES, DO YOU
TRUST THE PUBLIC SECTOR? (WADO IV, 2006)
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• 3. CONDITIONS FOR PERFORMANCE MANAGEMENT
• MEASUREMENT
• INCLUSION
• USE
• PERFORMANCE MEASUREMENT POLICY

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3. CONDITIONS FOR PERFORMANCE MANAGEMENT
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PERFORMANCE MEASUREMENT POLICY

• Measurement Policy Question cluster one
• -1.Shall you focus on productivity, or on input
  or output inefficiency, on effectiveness, on
  trust? And why? How are they related?
• -2.What are comparable clusters to compare
  efficiency/effectiveness/trust data?
• -3.How does this connect to responsibility/account
  ability profiles?
• Measurement Policy Question cluster two
• -4.Which level will you focus upon
  (micro/meso/macro) and for what reason? Who is
  responsible/accountable? How are these levels
  audited?
• -5.How do you integrate the different levels? Who
  is responsible/accountable? How is the
  integration audited?

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• Measurement Policy Questions cluster three
• -6.What are the minimal features of a good
  indicator? Do you have performance auditing?
• -7.What is the strategy to improve the
  performance measurement system? Who is
  responsible for performance auditing?
• -8.How are you coping with the most important
  (potential) pathologies of measurement?
• Measurement Policy Question cluster four
• - 9.Are you going to integrate performance
  information in financial documents, contracts,
  policy documents?
• - 10.How are you going to use this information as
  part of an improvement process?

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• Measurement Policy Questions cluster five
• -11.On what issues are you not ready to measure
  performance? Is this subject to audit?
• -12.What concrete strategy and tactics will you
  use in your organization to start measuring
  performance? Who is accountable for this?
• Performance Management Policy
• Measurement policy Inclusion Policy Policy of
  Using

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SOME REFERENCES

• Bouckaert Geert, Halligan John (2006,
  forthcoming) Performance and Performance
  Management. Peters B. Guy and Pierre Jon (Eds)
  Handbook of Public Policy. Sage London.
• Pollitt Christopher, Bouckaert Geert (2004)
  Public Management Reform A Comparative Analysis.
  Oxford University Press, Oxford, pp. 345.
• Bouckaert Geert (2004) Institutionalising
  Monitoring and Measurement Systems in the Public
  Sector. In Benz Arthur, Siedentopf Heinrich,
  Sommermann Karl-Peter (Hrsgb) Institutionenwandel
  in Regierung und Verwaltung, Duncker Humblot,
  Berlin, 2004, pp.455-466.
• Van de Walle Steven, Sterck Miekatrien, van
  Dooren Wouter, Bouckaert Geert, and Pommer Evert
  (2004) Public Administration. In SCP (Social and
  Cultural Planning Office). Public Sector
  Performance. SCP, The Hague, p.234-270
• Bouckaert Geert, van Dooren Wouter (2003)
  Performance Measurement and Management in Public
  Sector Organisations. In Bovaird Tony Löffler
  Elke (Eds) Public Management and Governance.
  Routledge, London, p.127-136.
• Bouckaert Geert, B. Guy Peters (2002) Performance
  Measurement and Management The AchillesHeel in
  Administrative Modernization. In Public
  Performance Management Review (Sage, London)
  25(2002)4359-362.

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• Bouckaert Geert (1998) Public Sector Performance
  Measurement in a Principal Agent Context. In
  Halachmi A. Boorsma P. (1998) Inter and Intra
  Government Arrangements for Productivity, An
  Agency Approach. Kluwer Academic Publishers
  Boston, p.137-145.
• Bouckaert G. and Halachmi A.(1996) The Range of
  Performance Indicators in the Public Sector
  Theory vs Practice. In Halachmi A. and Grant D.
  (Eds.) Reengingeering and Performance Measurement
  in Criminal Justice and Social Programmes. IIAS,
  Ministry of Justice, Perth (Western Australia),
  1996, 91-106.
• Bouckaert G. (1996) Measurement of Public Sector
  Performance Some European Perspectives. In
  Halachmi A. and Bouckaert G. (Eds.)
  Organizational Performance and Measurement in the
  Public Sector. Greenwood Publishing Group,
  Westport, 1996, 223-238.
• Bouckaert G. (1995) Improving Performance
  Measurement. In Halachmi A. and Bouckaert G.,
  (Eds.) The Enduring Challenges in Public
  Management, Surviving and Excelling in a Changing
  World. Jossey Bass, San Fransisco, 1995,
  p.379-412.
• Bouckaert G. (1995) Measuring Quality (Ch.2),
  Concluding reflections (Ch.12). In Pollitt Chr.
  and Bouckaert G., (Eds.) Quality Improvement in
  European Public Services, Concepts, Cases and
  Commentary. Sage, London, 1995, p.20-32,
  p.162-173.

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• Bouckaert G. (1995) Remodeling Quality and
  Quantity. In Halachmi A. and Bouckaert G., (Eds.)
  Public Productivity through Quality and Strategic
  Management. IOS, Rotterdam/ IIAS, Brussels, 1995,
  p.21-38.
• Bouckaert Geert (1994) New information
  technology (NIT) and productivity measurement 
  Changes and consequences. International Journal
  of Public Administration, (Jossey Bass, San
  Fransisco). 17(1)59-82.
• Bouckaert G. (1993) The History of the
  Productivity Movement. Holzer, M., Halachmi, A.
  (Eds.) Competent Government Theory and Practice.
  The Best of Public Productivity Management
  Review 1985-1993. Chatelaine Press, Burke, 1993,
  p. 361-397.
• Bouckaert Geert (1993) Efficiency measurement
  from a management perspective a case of the
  Civil Registry Office in Flanders. International
  Review of Administrative Sciences, (Sage,
  London), 59(1)11-27.
• Bouckaert Geert (1993) Measurement and
  Meaningful Management. Public Productivity and
  Management Review, 17(1)31-43.
• Bouckaert G. (1992) Productivity Analysis in the
  public sector  the case of the fire service.
  International Review of Administrative Sciences,
  (Sage, London), Vol.58, 1992, 175-200.