ABOUT UNILEVER

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ABOUT UNILEVER
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About Unilever
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• Unilever is one of the worlds leading suppliers
  of fast-moving consumer goods. We aim to provide
  people the world over with products that are good
  for them and good for others.

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• We work to create a better future every day.
• We help people feel good, look good and get more
  out of life with brands and services that are
  good for them and good for others.
• We will inspire people to take small everyday
  actions that can add up to a big difference for
  the world.
• We will develop new ways of doing business that
  will allow us to double the size of our company
  while reducing our environmental impact.

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163,000 employees at the end of the year
20 nationalities among our top tier managers
89 million invested in community programmes
worldwide
More than 170 countries in which our products are
sold
264 manufacturing sites worldwide
891 million invested in RD worldwide
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• People are the heart of our
  business.

• We aim to create an environment in which all
  employees can fulfil their potential.
• Unilever is one of the worlds most culturally
  diverse companies. Our Board is made up of six
  nationalities and the nine members of the
  Unilever Executive come from six different
  countries.

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Performance
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Scale and geographic reach
Western Europe 12 billion turnover -1.9
underlying sales growth30.3 of group turnover
The Americas 13 billion turnover 4.2
underlying sales growth32.3 of group turnover
AAC 15 billion turnover 7.7 underlying
sales growth37.4 of group turnover
2009 turnover 39.8 billion
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• Good broad-based underlying sales growth of 3.5
• Underlying volume growth of 2.3 accelerating
  through the year
• Increased investment behind our brands
• Return to strategic acquisitions including TIGI
  and Baltimor
• Named International Supplier of the Year by Tesco
  for the fourth year running

Sales growth 3.5
Volume growth 2.3
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Category highlights in 2009

• Savoury, dressings and spreads
• Turnover of 13,256 million
• Underlying sales growth of -0.1

• Personal care
• Turnover of 11,846 million
• Underlying sales growth of 5.3

• Ice cream and beverages
• Turnover of 7,753 million
• Underlying sales growth of 4.0

• Homecare other
• Turnover of 6,968 million
• Underlying sales growth of 7.1

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Restructuring, disposals and one-off
items Continuing operations
Continuing operations
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Strategic Focus
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• Our deep roots in local cultures and markets
  around the world give us our strong relationship
  with consumers and are the foundation for our
  future growth. We will bring our wealth of
  knowledge and international expertise to the
  service of local consumers a truly multi-local
  multinational.
• Our long-term success requires a total commitment
  to exceptional standards of performance and
  productivity, to working together effectively,
  and to a willingness to embrace new ideas and
  learn continuously.
• To succeed also requires, we believe, the highest
  standards of corporate behaviour towards everyone
  we work with, the communities we touch, and the
  environment on which we have an impact.
• This is our road to sustainable, profitable
  growth, creating long-term value for our
  shareholders, our people, and our business
  partners.

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• Our ambition is to win share and grow volume in
  every category and country.

• Winning with brands and innovation
• Deliver superior products, design, branding and
  marketing
• Bigger, better, faster innovations
• Appeal to more consumers across needs and price
  points

• Winning with people
• Organisation and diverse talent pipeline ready to
  match our growth ambitions
• Performance culture which respects our values
• Leverage our operating framework for competitive
  advantage

• Winning in the marketplace
• Lead market development
• Win with winning customers
• Be an execution powerhouse

• Winning through continuous improvement
• Lean, responsive and consumer-led value chain
• Drive return on brand support
• Agile, cost-competitive organisation

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Local roots with global scale
LOCAL ROOTS
GLOBAL SCALE

• Our deep roots and early engagement in DE
  markets give us invaluable consumer insight
• Understanding of the local consumer
• Brands and products across a wide range of income
  levels
• Critical mass on the ground
• Corporate reputation with local stakeholders and
  talent pool

• Leveraging our scale brings us advantages over
  local competition
• Global portfolio of brands and categories
• Dedicated RD investment
• Shared values and standards of behaviour

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The DE opportunity

• Of the 6.8 billion people in the world today, 5.9
  billion live in developing and emerging markets
  countries such as Brazil, India and Indonesia
  where Unilever has deep roots and a wide
  presence. We already reach many more consumers
  than our competitors in these markets.

Other developed 3
Other developed 4
2004 Sales
2009 Sales
North America 16
North America 23
DE 36
DE 50
Western Europe 30
Western Europe 38
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Categories, Brands and Regions
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Unilevers portfolio of categories
Leading category positions
Homecare
Savoury, Dressings Spreads
Personal Care
Ice Cream Beverages
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• Top 25 brands almost 75 of Unilevers sales.

As at end 2009
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Clear, distinct, complementary roles.

• Regions
• Execute on the ground
• Responsible for
• Managing the business
• Deploying brands and innovations
• Customer management
• Accountable for
• Short-term market shares
• Growth
• Profit
• Cash flows

• Categories
• Deliver global platforms
• Responsible for
• Brand development
• Innovation
• Research and development
• Accountable for
• Medium/long-term market share
• Brand health
• Innovation metrics
• Category value creation

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• Unilever Foodsolutions is one of the worlds
  leading foodservice businesses.
• Works closely with customers, including caterers,
  restaurateurs and major hotel and fast-food
  chains, to create food solutions that help grow
  their business.
• Operates in 68 countries worldwide, employing
  4,700 people, including 230 chefs.
• Holds leading positions in bouillons/bases,
  seasonings, sauces, soups,
  dressings, tea and desserts.
• Unrivalled combination of
• Consumer insight
• Customer understanding
• Chefmanship culinary passion and expertise
• Well-known brands.

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The Supply Chain
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• 15.3 billion spent on raw materials and
  packaging from over 10,000
  suppliers in 2009.

Our share of world volume
Preliminary data pending audit.
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Manufacturing

• 264 manufacturing sites.
• Continuous improvement in eco-efficiency in
  factories (19952009)
• 41 reduction in CO2 from energy
• 65 reduction in water use
• 73 reduction in total waste

Preliminary data pending audit.
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Distribution and retailing

• Around one-fifth of Unilevers sales are through
  ten major retail chains.
• Our products are sold in over 10 million
  small shops in developing and emerging markets.
• 50 of sales from developing and emerging markets.

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• Unilever manages a number of partnerships
  globally.

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Consumers

• 2 billion consumers use a Unilever product on any
  day.
• Top 13 brands with combined sales of 23 billion
  in 2009.
• 5.3 billion invested in advertising and
  promotion.
• 891 million invested in RD.

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Innovation
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Innovation driving growth 1
Unilever is a world leader in research and
development (RD).

• 891 million invested in RD in 2009
• At least 250 new patent applications filed each
  year
• A portfolio of more than 20,000 patents and
  patent applications

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Innovation driving growth 2
Competitive advantage through an integrated RD
programme.

• More than 6,000 RD professionals
• 6 strategic RD laboratories delivering
  groundbreaking technologies
• 31 major development centres developing and
  implementing product innovations
• 92 locations around the globe with RD teams
  implementing innovations in countries and
  factories

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Focused efforts that swiftly bring bigger
innovations to market.
Knorr Stock Pot revolutionises bouillon with a
format that provides a more authentic bouillon.
Small Mighty is the industrys first
super-concentrated liquid detergent, using
one-third of the packaging, one-third of the
water and one-third of the transport of dilute
liquids.
Dove Body Wash Uses proprietary NutriumMoisture
technology, earning its scientifically-proven
claim to provide effective natural nourishment.
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Social and Environment
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Social

• Helping society through our products and
  programmes.

• 133 million people reached by Lifebuoy
  handwashing programmes since 2002
• 15 million people in 3 million households in
  India provided with safe drinking water through
  Pureit
• 44 of our products in line with internationally
  accepted guidelines for saturated and trans fats,
  sugar and salt
• Nearly 17 million school meals delivered to
  80,000 children in 2009 through our partnership
  with the World Food Programme
• 45,000 women entrepreneurs reach 3 million
  consumers in 100,000 Indian villages selling
  Unilever products door to door

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Eleven years as sector leader of the Dow Jones
Sustainability Indexes.
Our goal is to double the size of the business
whilst at the same time reducing our
environmental footprint. This encompasses the
whole value chain from the sourcing of raw
materials through to consumer use and disposal of
our products.

• We are committed to sourcing all palm oil from
  certified sustainable sources by 2015
• 15 of the tea we use globally is sourced from
  Rainforest Alliance CertifiedTM farms
• Over the period 19952009 we have achieved
  reductions of
• 41 in CO2 emissions
• 73 in total waste
• 65 in water usage

Measured by tonne per production. Preliminary
data pending audit.
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Working with others

• Working in partnership is crucial in developing
  and delivering some of our major sustainability
  commitments.

Our principal global partnerships are with
UN World Food Programme to feed hungry children
and improve their nutrition
FDI World Dental Federation to improve oral
health
Global Public-Private Partnership for Handwashing
with soap to promote good hygiene practice
World Heart Federation to promote heart health
Global Alliance for Improved Nutrition to
co-create new approaches in food fortification to
address malnutrition
UN Global Compact to align business operations
and strategies in the areas of human rights,
labour, environment and anti-corruption
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Structure
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• Unilever was formed in 1930 from two companies
  Margarine Unie and Lever Brothers.

• It was a full business merger, operating as a
  single business entity.
• Two separate legal parent companies have been
  maintained
• Unilever NV (Netherlands) and Unilever PLC (UK).
• This works through an equalisation agreement and
  other contracts between the two companies.

Margarine Unie (Netherlands)
Lever Brothers (UK)
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A global management team
Keith Weed Chief Marketing and Communications
Officer
Michael Polk President Global Foods, Home
Personal Care
Dave Lewis President Americas
Paul Polman Chief Executive Officer
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Board of Directors
Chairman
Michael Treschow
Executive Directors
Paul Polman Chief Executive Officer
Jean-Marc Huët Chief Financial Officer
Non-Executive Directors
Ann Fudge
The Rt Hon The Lord Brittan of Spennithorne QC,
DL
Wim Dik
Louise Fresco
Charles Golden
Byron Grote
Narayana Murthy
Hixonia Nyasulu
Kees Storm
Jeroen van der Veer
Paul Walsh
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