Leadership and Management

1
NHS Leadership Qualities Framework
Setting Direction
Broad Scanning
Political Astuteness
Intellectual Flexibility
Drive for Results
Seizing the Future
Personal Qualities
Self Belief Self Awareness Self Management Drive
for Improvement Personal Integrity
Holding to Account
Collaborative Working
Leading Change through People
Effective and Strategic Influencing
Delivering Results
Empowering Others
2
Personal Qualities
Level Self Belief The inner confidence that you will succeed and you can overcome obstacles to achieve the best outcomes for service improvement.
0 Doubts own capability or is arrogant
1 Acts with confidence
2 Is confident in own ability
3 Takes on challenges
4 Relishes challenge
3
Personal Qualities
Level Self Awareness Knowing your own strengths and limitations and understanding your own emotions and the impact of your behaviour on others in diverse situations.
0 Fails to consider own emotions
1 Registers own emotions
2 Understands own emotions
3 Understands own strengths and limitations
4
Personal Qualities
Level Self Management Being able to manage your own emotions and be resilient in a range of complex and demanding situations.
0 Loses control
1 Shows restraint
2 Manages own emotions
3 Demonstrates resilience
5
Personal Qualities
Level Drive for Improvement A deep motivation to improve performance and thereby to make a real difference.
0 Wants personal recognition
1 Targets effort for service improvement
2 Aims to make a difference with stakeholders
3 Strives to make long term improvements
6
Personal Qualities
Level Personal Integrity A strongly held sense of commitment to openness, honesty, inclusiveness and high standards in undertaking the leadership role.
0 Takes the line of least resistance
1 Acts consistently
2 Chooses transparency
3 Shows personal courage
4 Embraces diversity
7
Setting Direction
Level Seizing the Future Shaping a vision and being prepared to take action now to shape the future.
0 Is locked in the present
1 Acts decisively
2 Thinks and acts 4-12 months ahead
3 Thinks and acts over a year ahead
4 Thinks and acts for the future
8
Setting Direction
Level Intellectual Flexibility The flexibility to embrace and cut through ambiguity and complexity and to be open to creativity in leading and developing solutions.
0 Fails to integrate information
1 Considers new information and perspectives
2 Integrates information
3 Clarifies complexity
9
Setting Direction
Level Broad Scanning Taking the time to gather information from a wide range of sources.
0 Focuses narrowly
1 Personally investigates
2 Looks more widely for information
3 Seeks diverse viewpoints
10
Setting Direction
Level Political Astuteness Showing commitment and ability to understand diverse interest groups and power bases within organisations and the wider community and the dynamic between them so as to lead more effectively.
0 Lacks political antennae
1 Uses informal networks
2 Understands culture and climate
3 Understands the politics
4 Understands long-term, underlying issues
11
Setting Direction
Level Drive for Results A strong commitment to making performance improvements and a determination to achieve positive outcomes for stakeholders.
0 Fails to focus effort
1 Strives to deliver local targets
2 Places a focus on improving performance
3 Sets and meets challenging goals
4 Sustains focus
12
Delivering Results
Level Leading Change through People Communicating the vision and rationale for change and modernisation and engaging and facilitating others to work collaboratively to achieve real change.
0 Abdicates leadership responsibility
1 Manages the team
2 Secures the right resources and support
3 Creates the right team conditions
4 Articulates a compelling vision of change
5 Mobilises peoples energy and commitment
6 Makes change inclusive and effective
13
Delivering Results
Level Holding to Account The strength of resolve to hold others to account for agreed targets and to be held accountable for delivering a quality service.
0 Lets poor performance drift
1 Assigns clear accountability
2 Sets boundaries for accountability
3 Promotes a high performance culture
14
Delivering Results
Level Empower Others Striving to facilitate others contribution and to share leadership, nurturing capability and long-term development of others.
0 Dominates
1 Encourages and supports
2 Stands back
3 Fosters independence
4 Develops people
15
Delivering Results
Level Effective and Strategic Influencing Being able and prepared to adopt a number of ways to gain support and influence diverse parties with the aim of securing improvements.
0 Over-relies on own impact
1 Uses direct logical persuasion
2 Calculates an impact
3 Influences both directly and indirectly
4 Uses complex influencing strategies
16
Delivering Results
Level Collaborative Working Being committed to working and engaging constructively with internal and external stakeholders.
0 Goes it alone
1 Appreciates others views
2 Works for shared understanding
3 Forges partnerships for the long term