SMART KPIs _ INTEGRATING

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Instant Business Improvement
by
Managing Operational Performance
Systemising management process in a way that
makes business improvement fast and simple
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AMS OBJECTIVES

• To constantly increase the VALUE of a business
  for future sale, capital raising, or
  franchising
• To continually improve business efficiency and
  profits . without relying on CEO-initiated
  changes
• To better manage the execution of all plans
  with openness and transparency and less personal
  CEO involvement
• To instill a culture of continuous improvement
  . for the CEO to have confidence that
  operations will run properly when the
  CEO is absent from the business
• To create a tangible and valuable Intellectual
  Property Asset . by systemising the
  operational management of a business

AMS addresses all these objectives .. and more
!!!!
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Design Elements of the AMS Approach

1. Set up the business to run without CEOs
   day-to-day involvement
2. Provide a system to work on the business whilst
   working in the business
3. Allow the CEO to track what people actually do
   and help to improve them
4. Increase the time staff spend adding real value
   to the business
5. Focus all staff on more efficient implementation
   of plans and actions
6. Reduce management time wasted in follow-up and
   close supervision of staff just to get things
   done on time
7. Open an understanding of the CEOs strategy
   behind the business and visibility of the
   business plan to all people
8. Increase visibility of operations at the
   front-line to anticipate problems
9. Improve staff understanding of how their jobs fit
   within the business and their value to the
   business
10. Provide fast access to the tools and knowledge
    required for all staff to do their jobs
    effectively and productively

AMS addresses all these issues .. and more !!!!
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The MODEL .. What every business does
Develops a go-to-market approach
Implements operational processes
Process
People
Develops ways to do things better
Gives people things to do
Handles Exceptions
Makes Changes
Sets Targets Manages Performance
Provides Access to Required Knowledge
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The MODEL .. How AMS does it
Develop a go-to-market approach
Develop the Strategic (Business 5x5) View
Implement operational processes
Create Operational Actions 5x5x5
The Business DNA
Process
People
Improve the People
Improve the Process
Give people things to do
Develop ways to do things better
Resolve Business Incidents
Handle Exceptions
Make Changes
Manage Improvement Projects
Improvement Audits
Create Job 5x5
Set Business Targets Manage Performance
Set Targets Manage Performance
Provide Access to Required Knowledge
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What actually is AMS ?

1. A business improvement PROCESS (the
   methodology).
2. An Internet-based Computer SYSTEM(the
   software).
3. The operational KNOWLEDGE that populates the AMS
   business system(the intellectual property of
   the business).

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Flexible Pathways for Business Improvement
(Click on any yellow item below to navigate)
Develop the Strategic (Business 5x5) View
Create Operational Actions 5x5x5
The Business DNA
Improve the People
Improve the Process
Assign Accountability
Assess Business Risk
Manage Improvement Projects
Resolve Business Incidents
Create Job 5x5s
Improvement Audits
Set People Targets Manage Performance
Set Business Targets Manage Performance
Conclusion
Link to AMS Demonstration
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Rapidly create your Business DNA

• A unique and simple view of critical business
  operations and their risk to the business to
  UNDERSTAND
• the business actions of real value
• where the business needs to improve
• who is accountable.

• INSTANT RESULTS
• A one page graphical operational view of the
  business - produced in one day
• An overall business risk analysis clearly showing
  the areas requiring improvement.
• A common and transparent understanding of the
  complete business operation
• A road-map for the business improvement

(Internet-AMS Business DNA)
Link to schematic
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Immediately Assign Accountability

• Gain acceptance and consensus from key people on
  who is accountable

• INSTANT RESULTS
• Clarity of objectives and business purpose
• Management buy-in and agreement on accountability
  for key staff members as a direct result of
  cascading down from the business DNA to assign
  actions to people
• An understanding of peoples operational value and
  breadth of responsibility
• Individual Priorities of job actions as defined
  by the risks to the business
• An understanding of the right operational
  measures that will be used to determine success

Link to schematic
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Quickly clarify all Jobs (5x5)

• INSTANT RESULTS
• An individuals Job 5x5 is clear for each staff
  member as a direct result of assignment of
  accountability of the business DNA actions
• The setting of realistic Measures and Targets for
  all job actions (a simple one-page summary of
  every persons job)
• Links to job-related knowledge, documents and
  procedures within the Knowledgebase to enable
  each person to optimise productivity
• Better utilization of people through a clear
  expectation of their capability to match job
• An effective and simple people performance system

• Get all people doing the right things for the
  Business

People do what you INSPECT not what you EXPECT.
Link to schematic
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Simple Management of People Performance

• Introduce open dialogue and better people
  management

• INSTANT RESULTS
• A performance review template for the effective
  and consistent review of all personnel
• An immediate and simple performance dialogue and
  review system for all staff to implement
• An in-built history of performance for all staff
  to track their productivity improvements
• A system to collect staff improvement ideas
• Better motivation of people through a clear
  understanding of the business expectations of
  their job
• A confidential review feed-back system

Link to schematic
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Quickly Address Business Risk

• Analyse and manage risks across the entire
  Business.

• INSTANT RESULTS
• An assessment of Risk at all levels of the
  business DNA
• An assessment system for realistic Measures and
  Targets for all job actions
• An linking of the knowledge, documents and
  procedures available within the Knowledgebase to
  enable the business to mitigate risks
• A clear understanding of the how to of all key
  actions of the business and the contingencies
  that need to be put in place by the business

Link to schematic
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Instantly Conduct Improvement Audits

• AMS provides the improvement process to fix the
  risk areas of the Business

• INSTANT RESULTS
• A detailed risk assessment of any of the actions
  of the Business DNA.
• Creation of business Targets to Measure
  improvements of all high risk operational
  actions
• Consolidation of data for input to identified
  improvement projects for the high-risk areas of
  the Business DNA
• Creation of an improvement focus that
  encourages all staff to participate
• Improvement in teamwork and feedback
• Increased staff involvement and a pro-active
  contribution from everyone.

Link to schematic
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Consistently Manage Improvement Projects

• AMS provides a project management process to
  manage the improvement process

• INSTANT RESULTS
• The immediate execution of improvement projects
  for the priority areas of the Business DNA
• The reinforcement of an improvement focus for
  all staff
• An improvement in teamwork and feedback to all
  managers and staff
• An increase in staff involvement and a pro-active
  contribution by on-line access by everyone.
• An automatic reminder reporting system to alert
  project members and managers to actions overdue

Link to schematic
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Instantly Resolve Incidents

• INSTANT RESULTS
• A system for capturing ad-hoc actions that need
  to be tracked to resolution.
• An audit trail of all incidents of the business
  for better control, resolution, compliance and
  reporting
• Open visibility of unresolved incidents with an
  automatic follow-up system for all staff to
  utilise.
• An automatic Action Reminder system that ensures
  that incidents are not forgotten or overlooked.
• A management reporting system to alert managers
  to overdue incidents within their sphere of
  accountability.

• We give you a simple way to fix ad-hoc incidents
  that arise unexpectedly (i.e. quality, IT, etc).

Link to schematic
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Continually Measure Action Performance

• INSTANT RESULTS
• An immediate tracking system for all operational
  improvement
• An effectiveness measurement of all growth
  strategies
• Improved consistency of performance reporting to
  encourage higher productivity
• A continued improvement culture expanding to,
  and embraced by, all areas of the business.
• An instant reporting mechanism across all areas
  of the business

REMEMBER People do what you INSPECT not what
you EXPECT.
Link to schematic
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Rapidly Access Knowledge

• INSTANT RESULTS
• The creation of a company knowledgebase for the
  business to better control information and links
  to strategic, business, and personal knowledge
  required to run the business
• Fast links to how to knowledge, documents and
  procedures within the Knowledgebase to enable
  each person to fulfil their specific job
  responsibilities
• Immediate access to external knowledge for
  business improvement initiatives
• Fast company-wide search access for all employees
  to any business information via a simple
  knowledge search

• AMS gives people the immediate access to the
  knowledge that they need to do their job.

Link to schematic
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AMS establishes Business Improvementas a
tangible and valuable Intellectual Property
Asset
In Summary, AMS is firstly a methodology to
improve.. i.e. a road map that systemises the
most effective way to improve the
business using online software to help Secondly,
AMS is about business focusing on the right
actions.. i.e. the operational actions of the
business that (when improved) will
create the most value for the business Thirdly,
AMS is about people having visibility and
transparency.. i.e. so that everything that
the people do is clearly seen to
add value to the business, and that all
participants embrace a culture of
business improvement
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Business Associate Network P/L(Current
Implementation of AMS in Client Companies)
BAN-AMS (An on-line resource for the licensed BAN
Community)
BAN Proprietary Knowledge
Internet
BAN Knowledge Community Storage
Consulting Associate
Consulting Associate
Consulting Associate
Consulting Associate
...
Link to schematic
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Instant Business Improvement
by
Managing Operational Performance
For more info ask_at_themanagementpractice.com